Experienced Healthcare Customer Service Representative – Remote Phone Intake Specialist for Home Healthcare Services

Introduction to blithequark At blithequark, we are committed to delivering exceptional patient care and customer service in the home healthcare industry. As a leader in our field, we understand the importance of providing compassionate, efficient, and high-quality support to our patients, providers, and referral sources. Our team of dedicated professionals is passionate about making a positive impact on the lives of those we serve, and we are now seeking an experienced and empathetic Healthcare Customer Service Representative to join our remote team. Job Overview In this critical role, you will serve as the first point of contact for patients, providers, and referral sources seeking home healthcare services. You will work in a fast-paced, high-volume call center environment, handling approximately 60-65 incoming calls per day. Your primary responsibilities will include collecting clinical and demographic information, entering data into our portal, and providing exceptional customer service to our clients. If you are a motivated, patient-focused individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities: Demonstrate excellent empathy and patience when interacting with difficult callers or handling complex requests Collect and accurately enter clinical and demographic information into our portal Provide timely and effective support to patients, providers, and referral sources via phone Comply with all blithequark policies, including HIPAA/PHI regulations Strive to meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives Collaborate with team members to achieve shared goals and promote a positive, supportive work environment Qualifications and Requirements To be successful in this role, you will need to possess the following essential qualifications: High School Diploma or GED Minimum 2 years of customer service experience in a call center environment Minimum 1 year of experience working in the healthcare or medical industry, with knowledge of medical terminology Ability to navigate dual monitors and multiple applications Intermediate keyboarding abilities (at least 30 WPM, with data entry skills while actively listening) Basic PC skills, including proficiency in Microsoft Office (Word, Excel, Outlook, and Teams) A passing score on the SHL Customer Service Phone Simulation Assessment is required to move forward in the interview process Preferred Qualifications: Previous experience working in a remote call center environment Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work in a fast-paced environment and adapt to changing priorities Technical Requirements To perform this role, you will need to have a reliable internet connection with the following specifications: Speeds: 2mb/10mb upload and 10mb/25mb download or higher High-speed Internet: Fiber or Cable connection required DSL, Satellite, Wireless, and Hotspot connections are prohibited due to poor connections You will be required to hardwire your internet connection with an Ethernet cable while working What We Offer At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including: Competitive hourly rate of $17.50, with a monthly bonus incentive opportunity Full range of benefits, including Health, Dental, and Vision, with HSA Employer Contributions and Dependent Care FSA Employer Match Generous PTO, 401K Savings Plan, Paid Parental Leave, and more Advancement opportunities, professional skills training, and tuition reimbursement A discount program with partner companies, offering up to 25% off eligible items A great culture with a sense of community, recognizing and rewarding employee achievements Career Growth and Development At blithequark, we are dedicated to helping our employees grow and develop in their careers. We offer a range of training and development programs, including: Comprehensive onboarding and training program, with ongoing support and coaching Opportunities for advancement and career progression Professional skills training and development programs Tuition reimbursement and education assistance programs Work Environment and Culture At blithequark, we pride ourselves on our positive and supportive work environment. We believe in recognizing and rewarding employee achievements, and we offer a range of programs and initiatives to promote employee engagement and well-being, including: A remote work environment, with flexible scheduling and work-life balance A collaborative and supportive team culture, with regular team-building activities and social events Opportunities for employee recognition and reward, including employee of the month/quarter/year awards A comprehensive employee assistance program, offering support and resources for employees and their families Conclusion If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to providing our employees with a supportive and inclusive work environment, with opportunities for growth and development. Join our team today and be part of a dynamic and innovative organization that is making a positive impact in the lives of our patients and clients. Don't miss out on this opportunity to join a leading healthcare organization and take your career to the next level. Apply now to become a part of the blithequark team and start making a difference in the lives of our patients and clients. Apply for this job