Experienced Healthcare Customer Service Representative - Remote Opportunity at careerzynith
At careerzynith, we're on a mission to revolutionize the way businesses interact with their customers. As a global leader in digital business services, we're passionate about delivering exceptional experiences that make a real difference in people's lives. We're now seeking a talented and compassionate Healthcare Customer Service Representative to join our remote team in the USA.
**About careerzynith**
careerzynith is a global, digital business services company that's dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We're proud to offer a wide range of benefits that make us a great place to work, including:
* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs
**TP and You**
At careerzynith, we believe that our people are our greatest asset. We're looking for fearless individuals who are inspired to deliver only the best in all that we do. As a Healthcare Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
**Did you know that our Chief Client Officer started her career at careerzynith as an agent and advanced to the pinnacle of the company? At careerzynith, the sky is the limit!**
**Responsibilities**
As a Healthcare Customer Service Representative, your responsibilities will include:
* Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or possible processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Upselling if required
**Qualifications**
We're looking for individuals who are passionate about delivering exceptional customer service and have:
* Ability to work remotely in a virtual team environment
* 6 months of customer service experience preferred
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements**
To ensure a seamless remote experience, we require:
* Internet Requirements:
+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
+ Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our careerzynith Family**
At careerzynith, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're proud to offer a workplace that's conducive to happiness and a healthy work-life balance.
**TP is an Equal Opportunity Employer**
**Expected salary:** Competitive
**Location:** USA
If you're passionate about delivering exceptional customer service and want to be part of a dynamic team that's making a real difference in people's lives, apply now to join our remote team at careerzynith!
Apply for the job now!
Apply for this job
**About careerzynith**
careerzynith is a global, digital business services company that's dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We're proud to offer a wide range of benefits that make us a great place to work, including:
* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs
**TP and You**
At careerzynith, we believe that our people are our greatest asset. We're looking for fearless individuals who are inspired to deliver only the best in all that we do. As a Healthcare Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
**Did you know that our Chief Client Officer started her career at careerzynith as an agent and advanced to the pinnacle of the company? At careerzynith, the sky is the limit!**
**Responsibilities**
As a Healthcare Customer Service Representative, your responsibilities will include:
* Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or possible processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Upselling if required
**Qualifications**
We're looking for individuals who are passionate about delivering exceptional customer service and have:
* Ability to work remotely in a virtual team environment
* 6 months of customer service experience preferred
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements**
To ensure a seamless remote experience, we require:
* Internet Requirements:
+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
+ Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our careerzynith Family**
At careerzynith, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're proud to offer a workplace that's conducive to happiness and a healthy work-life balance.
**TP is an Equal Opportunity Employer**
**Expected salary:** Competitive
**Location:** USA
If you're passionate about delivering exceptional customer service and want to be part of a dynamic team that's making a real difference in people's lives, apply now to join our remote team at careerzynith!
Apply for the job now!
Apply for this job