**Experienced Healthcare Customer Service Representative - Phone Intake (Remote) at blithequark**

Are you passionate about delivering exceptional customer experiences and making a positive impact in the healthcare industry? Do you thrive in fast-paced, dynamic environments and enjoy working with diverse teams? If so, we invite you to join blithequark as a Healthcare Customer Service Representative - Phone Intake (Remote). As a key member of our team, you will be the first point of contact for patients seeking home healthcare services, providing empathetic support and expert guidance to help them navigate our services. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, dedicated to improving patient outcomes and enhancing the overall healthcare experience. Our team of passionate professionals is committed to delivering exceptional service, fostering a culture of collaboration and innovation, and making a meaningful difference in the lives of our patients and customers. **Job Summary** As a Healthcare Customer Service Representative - Phone Intake (Remote) at blithequark, you will be responsible for handling high-volume incoming calls from providers, referral sources, and patients, providing expert guidance and support to help them navigate our services. You will work in a remote high-volume call center environment, utilizing your exceptional communication and problem-solving skills to resolve complex requests and provide exceptional customer experiences. **Key Responsibilities** * Handle approximately 60-65 incoming calls per day from providers, referral sources, and patients, providing expert guidance and support to help them navigate our services * Collect clinical and demographic information and enter it into our CareCentrix portal * Utilize strong attention to detail and problem-solving skills to resolve complex requests and provide exceptional customer experiences * Collaborate with internal teams to resolve issues and provide seamless support to customers * Meet/exceed individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives * Participate in ongoing training and development to enhance skills and knowledge **Qualifications** * High School Diploma or GED * Minimum 2 years Customer Service experience in a call center environment * Minimum 1 year of experience working in the healthcare or medical industry with medical terminology * Ability to navigate dual monitors and multiple applications * Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening) * Basic PC & Search Engine abilities (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons) **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to work in a fast-paced, dynamic environment * Strong attention to detail and organizational skills * Ability to navigate multiple applications and systems * Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening) * Basic PC & Search Engine abilities **Preferred Qualifications** * Experience working in a remote call center environment * Experience working with medical terminology and healthcare software * Certification in customer service or a related field * Bilingual or multilingual skills **Career Growth Opportunities and Learning Benefits** * Advancement opportunities within the company * Ongoing training and development to enhance skills and knowledge * Tuition reimbursement program * Professional skills training and development opportunities * Opportunities to work on high-profile projects and initiatives **Work Environment and Company Culture** * 100% remote work environment * Collaborative and dynamic team culture * Opportunities for growth and development * Recognition and rewards for outstanding performance * Comprehensive benefits package, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match **Compensation and Benefits** * Starting pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity * Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match * Generous PTO, 401K Savings Plan, Paid Parental Leave, and more * Walgreens Discount - receive up to 25% off eligible items * Great culture with a sense of community **Internet Requirements** * Speeds: 2mb/10mb upload and 10mb/25mb download or higher * High-speed Internet: Fiber or Cable connection required * DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections * While working, required to hardwire with an ethernet cable **Equal Opportunity Employer** blithequark is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and join our team of dedicated professionals at blithequark. Apply Now! Apply for this job