Experienced Healthcare Customer Service Expert - Phone Intake Representative for careerzynith
At careerzynith, we're dedicated to revolutionizing the healthcare industry by providing exceptional customer service to patients and providers seeking home healthcare services. As a leading provider of innovative solutions, we're seeking a highly skilled and compassionate Healthcare Customer Service Expert to join our remote team. If you're passionate about delivering outstanding customer experiences, navigating complex healthcare scenarios, and working in a dynamic, high-volume call center environment, we invite you to apply for this exciting opportunity.
**About careerzynith**
careerzynith is a forward-thinking organization that's committed to transforming the healthcare landscape through cutting-edge technology and personalized support. Our team of experts is dedicated to providing seamless, patient-centered care, and we're seeking like-minded individuals to join our mission. With a strong focus on innovation, collaboration, and continuous learning, we're creating a workplace that's both challenging and rewarding.
**Job Summary**
As a Healthcare Customer Service Expert, you'll serve as the initial point of contact for patients and providers seeking home healthcare services. You'll handle a high volume of inbound calls, ranging from routine inquiries to complex requests, and provide empathetic, patient-centered support. If you're a skilled communicator with a passion for delivering exceptional customer experiences, we encourage you to apply for this rewarding opportunity.
**Responsibilities**
* **Work Environment**: Work from home in a remote and high-volume healthcare call center environment, utilizing a dual monitor setup and multiple applications to assist customers with initiating healthcare services.
* **Call Handling**: Servicing 60-65 incoming calls daily from providers, referral sources, and patients through an inbound phone queue, handling various call types, including:
+ Inquiry Calls: Checking the status of new service requests.
+ New Service Requests: Submitting initial requests for items like wheelchairs, wound care, diabetic supplies, etc.
* **Customer Assistance**: Utilizing multiple applications and a dual monitor setup to assist customers with initiating healthcare services, including durable medical equipment, home medical equipment, providing information, and answering questions related to service registration.
* **Work Schedule**: Team members work an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day.
**Key Qualifications**
* **Education**: High School Diploma or GED.
* **Experience**: Minimum 2 years of customer service experience in a call center environment, and 1 year working in healthcare with medical terminology.
* **Technical Skills**: Proficient with navigating dual monitors and multiple applications, typing at a speed of 30 WPM, and performing data entry while actively listening.
* **Search Engine Use**: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons.
* **PC Skills**: Basic skills in Microsoft Office, including Word, Excel, Outlook, and Teams for communication and scheduling meetings.
* **Assessment**: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process.
**What We Offer**
* **Starting Pay**: $17.50/hour + monthly bonus incentives.
* **Formal Training & Nesting Hours**: First 5 weeks, Monday – Friday, 9:00am to 5:30pm EST, followed by a transition to your assigned shift.
* **Available Shift after Training & Nesting**: Monday - Friday, 9:30AM - 6:00PM EST.
* **Career Growth Opportunities**: careerzynith is committed to helping you grow and develop your skills, with opportunities for advancement and professional growth.
* **Learning Benefits**: We offer a range of training programs and resources to help you stay up-to-date with the latest industry trends and best practices.
* **Work Environment & Company Culture**: careerzynith is a dynamic, supportive work environment that values collaboration, innovation, and continuous learning.
**Why Join careerzynith?**
* **Make a Difference**: As a Healthcare Customer Service Expert, you'll have the opportunity to make a real difference in the lives of patients and providers, providing exceptional support and care.
* **Join a Community**: careerzynith is a community-driven organization that values teamwork, collaboration, and mutual respect.
* **Grow Your Career**: With a range of career growth opportunities and learning benefits, you'll have the chance to develop your skills and advance your career.
**How to Apply**
If you're a motivated, customer-focused individual with a passion for delivering exceptional healthcare experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to hearing from you!
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a forward-thinking organization that's committed to transforming the healthcare landscape through cutting-edge technology and personalized support. Our team of experts is dedicated to providing seamless, patient-centered care, and we're seeking like-minded individuals to join our mission. With a strong focus on innovation, collaboration, and continuous learning, we're creating a workplace that's both challenging and rewarding.
**Job Summary**
As a Healthcare Customer Service Expert, you'll serve as the initial point of contact for patients and providers seeking home healthcare services. You'll handle a high volume of inbound calls, ranging from routine inquiries to complex requests, and provide empathetic, patient-centered support. If you're a skilled communicator with a passion for delivering exceptional customer experiences, we encourage you to apply for this rewarding opportunity.
**Responsibilities**
* **Work Environment**: Work from home in a remote and high-volume healthcare call center environment, utilizing a dual monitor setup and multiple applications to assist customers with initiating healthcare services.
* **Call Handling**: Servicing 60-65 incoming calls daily from providers, referral sources, and patients through an inbound phone queue, handling various call types, including:
+ Inquiry Calls: Checking the status of new service requests.
+ New Service Requests: Submitting initial requests for items like wheelchairs, wound care, diabetic supplies, etc.
* **Customer Assistance**: Utilizing multiple applications and a dual monitor setup to assist customers with initiating healthcare services, including durable medical equipment, home medical equipment, providing information, and answering questions related to service registration.
* **Work Schedule**: Team members work an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day.
**Key Qualifications**
* **Education**: High School Diploma or GED.
* **Experience**: Minimum 2 years of customer service experience in a call center environment, and 1 year working in healthcare with medical terminology.
* **Technical Skills**: Proficient with navigating dual monitors and multiple applications, typing at a speed of 30 WPM, and performing data entry while actively listening.
* **Search Engine Use**: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons.
* **PC Skills**: Basic skills in Microsoft Office, including Word, Excel, Outlook, and Teams for communication and scheduling meetings.
* **Assessment**: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process.
**What We Offer**
* **Starting Pay**: $17.50/hour + monthly bonus incentives.
* **Formal Training & Nesting Hours**: First 5 weeks, Monday – Friday, 9:00am to 5:30pm EST, followed by a transition to your assigned shift.
* **Available Shift after Training & Nesting**: Monday - Friday, 9:30AM - 6:00PM EST.
* **Career Growth Opportunities**: careerzynith is committed to helping you grow and develop your skills, with opportunities for advancement and professional growth.
* **Learning Benefits**: We offer a range of training programs and resources to help you stay up-to-date with the latest industry trends and best practices.
* **Work Environment & Company Culture**: careerzynith is a dynamic, supportive work environment that values collaboration, innovation, and continuous learning.
**Why Join careerzynith?**
* **Make a Difference**: As a Healthcare Customer Service Expert, you'll have the opportunity to make a real difference in the lives of patients and providers, providing exceptional support and care.
* **Join a Community**: careerzynith is a community-driven organization that values teamwork, collaboration, and mutual respect.
* **Grow Your Career**: With a range of career growth opportunities and learning benefits, you'll have the chance to develop your skills and advance your career.
**How to Apply**
If you're a motivated, customer-focused individual with a passion for delivering exceptional healthcare experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to hearing from you!
Apply Job!
Apply for this job