**Experienced Healthcare Customer Service Expert - Phone Intake Representative for arenaflex**
**Job Summary:**
Join arenaflex, a leading provider of innovative healthcare solutions, as a skilled Healthcare Customer Service Expert - Phone Intake Representative. As a key member of our high-volume call center team, you will serve as the initial point of contact for patients seeking home healthcare services and for providers requesting authorizations to render services. With a strong focus on delivering exceptional customer experiences, you will handle approximately 60-65 inbound calls a day, ranging from healthcare service requests to more complex inquiries.
**About arenaflex:**
arenaflex is a forward-thinking organization dedicated to revolutionizing the healthcare industry through cutting-edge technology and compassionate service. Our mission is to empower patients and providers with seamless access to high-quality healthcare services, and we're seeking talented individuals like you to join our team.
**Responsibilities:**
As a Healthcare Customer Service Expert - Phone Intake Representative, you will be responsible for:
* Handling 60-65 inbound calls daily from providers, referral sources, and patients through an inbound phone queue
* Utilizing multiple applications and a dual monitor setup to assist customers with initiating healthcare services, including durable medical equipment, home medical equipment, providing information, and answering questions related to service registration
* Responding to various call types, such as:
+ Inquiry Calls: Checking the status of new service requests
+ New Service Requests: Submitting initial requests for items like wheelchairs, wound care, diabetic supplies, etc.
* Working an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day
* Meeting or exceeding individual performance targets in key areas such as call average handle time (AHT), quality of call, attendance, adherence, and other contact center objectives specific to the call center and job role
* Demonstrating empathy and patience when assisting callers with difficult inquiries or complex requests
* Exhibiting a strong attention to detail and consistently adhering to all company policies, including HIPAA/PHI regulations
* Contributing to a positive team environment by bringing enthusiasm, fun, and enjoyment to your work
**Qualifications:**
* Education: High School Diploma or GED
* Experience: Minimum 2 years of customer service experience in a call center environment, and 1 year working in healthcare with medical terminology
* Technical Skills: Proficient with navigating dual monitors and multiple applications
* Keyboarding: Type at a speed of 30 WPM with ability to perform data entry while actively listening
* Search Engine Use: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons
* PC Skills: Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams for communication and scheduling meetings
* Assessment: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process
**Benefits:**
* Starting pay: $17.50/hour + monthly bonus incentives
* 100% remote work environment
* Formal training and nesting hours: first 5 weeks; Monday - Friday, 9:00am to 5:30pm EST, followed by a transition to your assigned shift
* Available shift after training and nesting: Monday - Friday, 9:30AM - 6:00PM EST
* Career growth opportunities and learning benefits
* Work environment and company culture highlights at arenaflex
**What We Offer:**
* A dynamic and supportive team environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
* A commitment to diversity, equity, and inclusion
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Please submit your application through our website or by clicking the link below.
Apply Now
**arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.**
Apply Now
Join arenaflex, a leading provider of innovative healthcare solutions, as a skilled Healthcare Customer Service Expert - Phone Intake Representative. As a key member of our high-volume call center team, you will serve as the initial point of contact for patients seeking home healthcare services and for providers requesting authorizations to render services. With a strong focus on delivering exceptional customer experiences, you will handle approximately 60-65 inbound calls a day, ranging from healthcare service requests to more complex inquiries.
**About arenaflex:**
arenaflex is a forward-thinking organization dedicated to revolutionizing the healthcare industry through cutting-edge technology and compassionate service. Our mission is to empower patients and providers with seamless access to high-quality healthcare services, and we're seeking talented individuals like you to join our team.
**Responsibilities:**
As a Healthcare Customer Service Expert - Phone Intake Representative, you will be responsible for:
* Handling 60-65 inbound calls daily from providers, referral sources, and patients through an inbound phone queue
* Utilizing multiple applications and a dual monitor setup to assist customers with initiating healthcare services, including durable medical equipment, home medical equipment, providing information, and answering questions related to service registration
* Responding to various call types, such as:
+ Inquiry Calls: Checking the status of new service requests
+ New Service Requests: Submitting initial requests for items like wheelchairs, wound care, diabetic supplies, etc.
* Working an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day
* Meeting or exceeding individual performance targets in key areas such as call average handle time (AHT), quality of call, attendance, adherence, and other contact center objectives specific to the call center and job role
* Demonstrating empathy and patience when assisting callers with difficult inquiries or complex requests
* Exhibiting a strong attention to detail and consistently adhering to all company policies, including HIPAA/PHI regulations
* Contributing to a positive team environment by bringing enthusiasm, fun, and enjoyment to your work
**Qualifications:**
* Education: High School Diploma or GED
* Experience: Minimum 2 years of customer service experience in a call center environment, and 1 year working in healthcare with medical terminology
* Technical Skills: Proficient with navigating dual monitors and multiple applications
* Keyboarding: Type at a speed of 30 WPM with ability to perform data entry while actively listening
* Search Engine Use: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons
* PC Skills: Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams for communication and scheduling meetings
* Assessment: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process
**Benefits:**
* Starting pay: $17.50/hour + monthly bonus incentives
* 100% remote work environment
* Formal training and nesting hours: first 5 weeks; Monday - Friday, 9:00am to 5:30pm EST, followed by a transition to your assigned shift
* Available shift after training and nesting: Monday - Friday, 9:30AM - 6:00PM EST
* Career growth opportunities and learning benefits
* Work environment and company culture highlights at arenaflex
**What We Offer:**
* A dynamic and supportive team environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
* A commitment to diversity, equity, and inclusion
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Please submit your application through our website or by clicking the link below.
Apply Now
**arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.**
Apply Now