Experienced Full-Time OnBoard Services Customer Service Representative - Delivering Exceptional Catering Experiences at Delta Air Lines in New Jersey, $26/Hour
Join the Delta Air Lines Team: Delivering World-Class Catering Experiences
Delta Air Lines, a leading global airline, is seeking an experienced and customer-focused OnBoard Services Customer Service Representative to join our team in New Jersey. As a key member of our OnBoard Services team, you will play a critical role in delivering exceptional catering experiences to our passengers. If you have a passion for customer service, a keen eye for detail, and a desire to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.
About Delta Air Lines
At Delta Air Lines, we are committed to living our values of Integrity, Honesty, Respect, Perseverance, and Employee Authority. Our culture is built on a shared devotion to these values, and we strive to deliver exceptional experiences to our customers and employees alike. As a member of our team, you will have access to a range of benefits, including competitive compensation, comprehensive training programs, and opportunities for career growth and development.
Key Responsibilities
Execute a positive handoff with flight crews and lead cookroom reviews during catering provisioning to mitigate missing item concerns/events
Support restock of "hold items" from a terminal access vantage to decrease conditions on truck dispatches
Act as an item and mileage Subject Matter Expert (SME) for ATL catering details with Uncertainties and OBS
Track, trend, and provide designated "shock and pleasure" for MI-19 patterns, objections, and flight groups
Support and participate in "Catering Determination Rush" at Uncertainties Parlors for item, detail, and change management "correspondence and criticism"
Effectively participate in Online Entertainment/SkyHub postings and promotions for ATL OBS Brand Building and Mindfulness
Perform quality control functions before delivery installed
Essential Qualifications
Bachelor's degree
Valid driver's license
Ability to obtain and hold an airport identification with a customs seal
Pass a thorough post-offer pre-employment background investigation, including fingerprinting and a criminal history record check
Pass a post-offer pre-employment drug test
Excellent oral and verbal communication skills
Ability to work a fixed or rotating schedule, including evenings, nights, weekends, and holidays
Ability to lift and ship items weighing up to 40 pounds
Preferred Qualifications
Quality Confirmation experience
Strong computer skills, including familiarity with e-door lattice frameworks and Delta's catering-related technology systems
Excellent written and verbal communication skills, organizational skills, team direction, and leadership abilities
What We Offer
At Delta Air Lines, we offer a range of benefits and perks to support your career and personal growth. These include:
Competitive compensation, including a salary of $26/hour
Comprehensive benefits package, including medical, dental, vision, and life insurance
Paid time off, including vacation, holidays, and sick leave
Opportunities for career growth and development
Access to employee discounts on flights, hotels, and car rentals
Employee assistance program offering support for mental health and well-being
Our Culture and Work Environment
At Delta Air Lines, we pride ourselves on a culture of respect, integrity, and teamwork. Our employees are our greatest asset, and we strive to create a work environment that is inclusive, supportive, and challenging. As a member of our team, you will have the opportunity to work with a diverse group of professionals who share a passion for delivering exceptional customer experiences.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.
Conclusion
As an OnBoard Services Customer Service Representative at Delta Air Lines, you will have the opportunity to deliver exceptional catering experiences to our passengers while working in a fast-paced and dynamic environment. With a range of benefits, opportunities for career growth and development, and a culture of respect and teamwork, we believe that this role is an excellent fit for motivated and customer-focused individuals. We look forward to receiving your application and discussing this opportunity further.
Apply Now
Delta Air Lines, a leading global airline, is seeking an experienced and customer-focused OnBoard Services Customer Service Representative to join our team in New Jersey. As a key member of our OnBoard Services team, you will play a critical role in delivering exceptional catering experiences to our passengers. If you have a passion for customer service, a keen eye for detail, and a desire to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.
About Delta Air Lines
At Delta Air Lines, we are committed to living our values of Integrity, Honesty, Respect, Perseverance, and Employee Authority. Our culture is built on a shared devotion to these values, and we strive to deliver exceptional experiences to our customers and employees alike. As a member of our team, you will have access to a range of benefits, including competitive compensation, comprehensive training programs, and opportunities for career growth and development.
Key Responsibilities
Execute a positive handoff with flight crews and lead cookroom reviews during catering provisioning to mitigate missing item concerns/events
Support restock of "hold items" from a terminal access vantage to decrease conditions on truck dispatches
Act as an item and mileage Subject Matter Expert (SME) for ATL catering details with Uncertainties and OBS
Track, trend, and provide designated "shock and pleasure" for MI-19 patterns, objections, and flight groups
Support and participate in "Catering Determination Rush" at Uncertainties Parlors for item, detail, and change management "correspondence and criticism"
Effectively participate in Online Entertainment/SkyHub postings and promotions for ATL OBS Brand Building and Mindfulness
Perform quality control functions before delivery installed
Essential Qualifications
Bachelor's degree
Valid driver's license
Ability to obtain and hold an airport identification with a customs seal
Pass a thorough post-offer pre-employment background investigation, including fingerprinting and a criminal history record check
Pass a post-offer pre-employment drug test
Excellent oral and verbal communication skills
Ability to work a fixed or rotating schedule, including evenings, nights, weekends, and holidays
Ability to lift and ship items weighing up to 40 pounds
Preferred Qualifications
Quality Confirmation experience
Strong computer skills, including familiarity with e-door lattice frameworks and Delta's catering-related technology systems
Excellent written and verbal communication skills, organizational skills, team direction, and leadership abilities
What We Offer
At Delta Air Lines, we offer a range of benefits and perks to support your career and personal growth. These include:
Competitive compensation, including a salary of $26/hour
Comprehensive benefits package, including medical, dental, vision, and life insurance
Paid time off, including vacation, holidays, and sick leave
Opportunities for career growth and development
Access to employee discounts on flights, hotels, and car rentals
Employee assistance program offering support for mental health and well-being
Our Culture and Work Environment
At Delta Air Lines, we pride ourselves on a culture of respect, integrity, and teamwork. Our employees are our greatest asset, and we strive to create a work environment that is inclusive, supportive, and challenging. As a member of our team, you will have the opportunity to work with a diverse group of professionals who share a passion for delivering exceptional customer experiences.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.
Conclusion
As an OnBoard Services Customer Service Representative at Delta Air Lines, you will have the opportunity to deliver exceptional catering experiences to our passengers while working in a fast-paced and dynamic environment. With a range of benefits, opportunities for career growth and development, and a culture of respect and teamwork, we believe that this role is an excellent fit for motivated and customer-focused individuals. We look forward to receiving your application and discussing this opportunity further.
Apply Now