Experienced Full-Time Customer Experience Specialist – Remote Night Shifts with Comprehensive Benefits and Growth Opportunities at Blithequark

About Blithequark Blithequark is a leading, privately held organization that has achieved remarkable growth, doubling its revenue over the past decade. We're dedicated to leveraging cutting-edge technology to deliver exceptional client experiences. Our hallmark "White Glove" service model prioritizes patient satisfaction, setting us apart in the industry. We're now seeking a skilled Customer Experience Specialist to join our dynamic customer service team, working remotely from anywhere in the United States. Job Summary As a Customer Experience Specialist at Blithequark, you will play a crucial role in ensuring the highest level of service to our customers. This full-time position involves working rotating 2nd and 3rd shifts, including weekends and holidays, with a mandatory 2-week training period in our Downers Grove, IL location. If you're passionate about delivering outstanding customer experiences, have a knack for multitasking, and thrive in a fast-paced environment, we encourage you to apply. Work Schedule The schedule for this role is set and not subject to change: Rotating 2nd and 3rd shifts, including: Week 1 and 3: Saturday (10:30 PM - 7:00 AM), Tuesday (10:30 AM - 11:00 PM), Wednesday (10:30 PM - 7:00 AM), Friday (10:30 AM - 11:00 PM) Week 2 and 4: Saturday (2:30 PM - 11:00 PM), Sunday (2:30 PM - 11:00 PM), Tuesday (10:30 PM - 7:00 AM), Thursday (2:30 PM - 11:00 PM), Friday (10:30 PM - 7:00 AM) Flexibility to work overtime when needed, including coming in early, leaving later, or switching schedules for coverage Mandatory work on weekends and holidays Essential Qualifications To succeed as a Customer Experience Specialist at Blithequark, you should possess: Prior experience in customer service, call center operations, or patient scheduling Strong multitasking and prioritization skills with attention to detail Excellent time management and organizational abilities Clear and concise written and verbal communication skills Proficiency in using computers, Microsoft Office applications (especially Excel), and web-based system tools Key Responsibilities As a Customer Experience Specialist, your primary duties will include: Engaging with customers and coworkers through professional phone, email, and support software communication Managing incoming customer service calls and requests, creating service requests, and dispatching accordingly Identifying and resolving customer concerns in a timely and professional manner Utilizing web-based system tools such as OMS, Word, and Excel on a daily basis, logging all communication in work service requests Interacting with vendors, customers, and employees via phone, text, and email Escalating service calls when necessary and attaching Field Service Reports to service requests in OMS Following through on the resolution of customer needs and performing other duties as determined by your manager Serving as the nighttime contact for drivers, providing scheduling and maintenance support, and handling inbound and outbound calls Monitoring on-time pickups and deliveries, escalating problems to proper manager contacts, and ensuring compliance with HIPAA regulations Ordering and canceling injectable doses and entering helium readings into OMS What We Offer At Blithequark, we're committed to the well-being and growth of our employees. Our comprehensive benefits package includes: Competitive salary with opportunities for growth Health, dental, and vision insurance Company-paid dental (with applicable health plans) 401(k) matching Employee Assistance Program Company-paid life insurance and voluntary supplemental life insurance Voluntary short-term and long-term disability options Flexible PTO and paid holidays Company swag and health club reimbursement Wellness program with generous incentives Employee recognition programs and referral bonus program Job training and professional development opportunities Our Culture and Values At Blithequark, we pride ourselves on: A commitment to equal employment opportunity, welcoming applicants from diverse backgrounds A drug-free work environment with mandatory background checks and drug screens for all employees A dynamic, supportive team culture that values growth, learning, and employee satisfaction How to Apply If you're excited about the opportunity to join our team as a Customer Experience Specialist, we encourage you to apply. Please submit your application through our website. We look forward to welcoming a new team member who shares our passion for delivering exceptional customer experiences! Apply for this job