**Experienced Full Stack Technical Architect – Customer Success & Data Streaming Platform Expert**

At arenaflex, we're not just building better tech; we're rewriting how data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. We're looking for a highly skilled and experienced Senior Customer Success Technical Architect (CSTA) to join our team and help our customers achieve their business goals and value-based outcomes via their arenaflex investment. **About arenaflex** arenaflex is a leading provider of data streaming platforms, empowering companies to unlock the full potential of their data. Our platform is designed to put information in motion, enabling businesses to react faster, build smarter, and deliver experiences that are as dynamic as the world around them. We're a team of passionate and dedicated individuals who are committed to helping our customers succeed in a rapidly changing world. **About the Role** We're searching for a Senior Customer Success Technical Architect (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective of this role is to ensure the success, retention, and expansion of our customers by providing technical guidance, including best practices, for the arenaflex product suite. You will partner with others in Customer Solutions as well as cross-functional divisions such as Sales, Product Management, and Engineering to help our customers accelerate time to value, maximize product consumption, and achieve their overall business objectives. **Key Responsibilities** As a Senior Customer Success Technical Architect (CSTA), you will be responsible for: * Championing and advocating for the customer within arenaflex, serving as the technical voice of the customer and coordinating between arenaflex Sales, Product, Services, Support, and Training teams to drive technical success. * Identifying customer technical objections and developing strategies to address those blockers to adoption. * Proactively supporting customers through technical lifecycle activities such as architecture planning, cluster and security design, monitoring and automation; review and provide guidance on upgrade or migration plans, platform and application hardening ideas, and high availability design. * Guiding customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g., data mesh, stream processing, utilization optimization, and performance tuning). * Developing and presenting periodic customer reviews, including analysis of technical health and operational performance, to arenaflex senior management. * Documenting and transferring knowledge to customers and internal teams, assisting customers in advancing their knowledge and abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers. * Leveraging knowledge of your customer environments and use cases to influence the roadmap of arenaflex products. * When necessary, rolling up your sleeves and digging in to help address customer issues alongside arenaflex Technical Support Engineers and Core Engineering. **What You Will Bring** To be successful in this role, you will need to bring: * A Bachelor's degree in computer science or engineering, mathematics, or equivalent degree or experience. * Demonstrated success in a technical Field role for a product/SaaS company with enterprise customers. * Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment. * Excellent interpersonal and communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas. * Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention. * Collaborative spirit, outstanding consulting and relationship management skills, and ability to rapidly switch context. * Hands-on knowledge of one or more key cloud vendors (AWS, GCP, and Azure). * Solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.). * Experience prototyping and analyzing code for client solutions in multiple languages (e.g., Java, Python, Go, etc.). * Experience with Java Virtual Machine (JVM) tuning and troubleshooting. * Experience with operating Linux, knowing how to configure, tune, and troubleshoot both RedHat and Debian-based distributions. * Ability to learn new technologies quickly, as well as a strong interest in doing so! **What Gives You an Edge** To take your career to the next level, you will need to have: * Confluent Developer or Administrator certifications ( * Experience with Apache Kafka & Apache Flink. * Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc. **Ready to Build What's Next? Let's Get in Motion** At arenaflex, we're passionate about helping our customers succeed in a rapidly changing world. We're committed to creating a workplace that is inclusive, diverse, and empowering. We believe that belonging isn't a perk; it's the baseline. We work across time zones and backgrounds, knowing that the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible. **Come As You Are** We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law. If you're passionate about helping our customers succeed and are looking for a challenging and rewarding role, we encourage you to apply. Apply for this job