**Experienced Full Stack Spanish Bilingual Customer Service Representative – Web & Cloud Application Development**

Are you a motivated and customer-focused individual with a passion for delivering exceptional service? Do you have a strong background in Spanish and a desire to work in a dynamic, fast-paced environment? If so, we invite you to join our team at blithequark as a Full Stack Spanish Bilingual Customer Service Representative. **About blithequark** blithequark is a leading provider of innovative cloud-based enrollment tools that empower millions of consumers across the country to make better health plan decisions. Our mission is to make finding and enrolling in health insurance simple, and we're committed to building a team of talented and dedicated professionals who share our vision. **Job Summary** As a Full Stack Spanish Bilingual Customer Service Representative, you will be responsible for delivering an exceptional customer experience through inbound and outbound calls, online chat inquiries, and application data entry. You will work closely with our team to resolve customer issues, provide technical support, and interpret and follow defined procedures and policies. **Key Responsibilities** - Deliver the highest level of customer service experience consistently - Manage customer accounts and provide technical support - Application Data Entry - Online chat inquiries as assigned - Interpret and follow defined procedures and policies - Creative problem-solving skills - Flexibility and adaptability to changing projects and updates - Time and task management (multitasking and task prioritization) - Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams - Adhere to regulated guidelines for communications via all channels **Essential Qualifications** - Moderate to Advanced computer skills - High level of comfort learning new technology - High level of professionalism - Excellent verbal and written communication skills - Comfortable working from home - Self-motivated and success-driven **Preferred Qualifications** - Previous experience in customer support or technical support role - Previous experience with Group and/or Individual health insurance, or the Affordable Care Act - Previous experience in a Call Center - Familiarity with CRM systems and practices - Spanish Bilingual, a plus **What We Offer** - Paid Training - Full-Time, Seasonal role - Performance and attendance-based incentives, in addition to the base pay - The convenience of working from home - Collaborative and supportive team environment - 401K Match - Individual Coverage HRA (ICHRA) - Paid time off (PTO) **Work Environment and Culture** At blithequark, we value our employees and strive to create a positive and motivating work environment. We believe in building a team of talented and dedicated professionals who share our vision and are committed to delivering exceptional service. Our remote work environment allows you to work from the comfort of your own home, while still being part of a dynamic and fast-paced team. **Compensation and Benefits** We offer a competitive hourly rate of $16.00 - $17.50 per hour, plus performance incentives. We also offer a range of benefits, including paid training, 401K match, individual coverage HRA, and paid time off. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! **Apply Now** To apply for this exciting opportunity, please click on the link below: Apply for this job Apply for this job