**Experienced Full Stack Software Engineer – Web & Cloud Application Development**

Are you a highly skilled and motivated individual looking to join a dynamic team of innovators at arenaflex? Do you have a passion for delivering exceptional customer experiences and a knack for solving complex technical problems? If so, we encourage you to apply for the Senior Customer Experience Engineer position at arenaflex. **About arenaflex** arenaflex is a global leader in the tech industry, dedicated to empowering individuals and organizations to achieve more. Our mission is to create a culture of innovation, collaboration, and inclusivity, where everyone can thrive and grow. We believe that remarkable support is essential to customer success, and we're committed to delivering exceptional experiences that exceed our customers' expectations. **Job Summary** As a Senior Customer Experience Engineer at arenaflex, you will be the primary point of contact for our customers, responsible for driving customer success and resolving complex technical issues. You will work closely with our field teams, cloud arrangement modelers, and support enhancement designers to become our customers' advocates and drive the development of our products and services. If you're passionate about delivering exceptional customer experiences and have a strong background in software engineering, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Use designing tools, client telemetry, and direct client feedback to identify and escalate defects or issues in our products or services. * Track customer incidents and work with customers and partners to understand the issue, provide updates, and communicate progress and next steps. * With minimal oversight, contribute to or investigate and resolve issues using diagnostics. * Gather feedback from customers and partners to understand product usage and identify feature and information gaps and key performance indicators (KPIs) in our products. * With minimal oversight, implement new features or tools to improve our products. * Assist customers and partners in staying up-to-date with best practices by sharing content through various channels. * Identify and utilize potential development opportunities across product areas and business processes (e.g., mentorships, shadowing, training programs) for professional growth and to create and execute technical expertise to resolve customer issues. * Conduct well-being checks to ensure customer climate (e.g., product, service, feature) is advanced and prepared for the organization. * With minimal oversight, provide guidance to customers on getting started and implementing new versions. * With minimal oversight, serve as a liaison between the design team and customers throughout the sales lifecycle. * With administrative support, provide guidance to customers on planning and deploying solutions on arenaflex stages. * With minimal oversight, engage customers to understand their business and availability needs to then assist in creating a direction to address solution issues. * Serve as an interfacing guide and raise specific customer issues to suitable groups to resolve customer issues. * Communicate progress and keep partners informed of accelerations. * With some oversight, handle escalations on customer issues from the support or field groups. * Heighten issues to directors within the group if more support is required. * With minimal oversight, conduct root cause analysis of issues and circle back to customers. **Relationship/Experience Management** * Partner with relevant product and business groups on how customers use the product. * Understand and identify gaps in customer situations and product limitations. * Provide details to product and business groups on customer product experience and use. * With minimal oversight, serve as a voice of customers (VOCs) to inform product and business groups on customer product experience and use. * With minimal oversight, partner with other groups (e.g., program administrators, programmers, product, customer support services [CSS] groups) to unblock and resolve customer episodes/issues. * Work together with internal partner groups to support the delivery of solutions back to customers. * Inform partners on customer activity including issues. * Freely begin to build relationships with internal technical groups to refresh investigation assets. * With minimal oversight, work with significant product and business groups to resolve customer issues. **Requirements** * Four-year degree in design, software engineering, or related field AND 4+ years of experience in the software industry connected with innovation * Or comparable experience **Preferred Qualifications** * Four-year degree in design, software engineering, or related field AND 8+ years of experience in the software industry connected with innovation * Or graduate degree in science, or related field AND 6+ years of experience in the software industry connected with innovation * Or comparable experience * 2+ years of customer-facing experience * Excellent Communication: Can empathize with customers and convey confidence. Able to explain technical issues for diverse audiences. Able to focus on and advocate customer's requirements to the right channels. Take ownership and work towards a goal. * Technical Skills: Some understanding of cloud computing advances. Alternatively, demonstrated hands-on experience in at least one of the following: If you're a motivated and experienced software engineer looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. Apply for this job