Experienced Full Stack Software Development Engineer – Customer Service Solutions at careerzynith
At careerzynith, we're revolutionizing the way we deliver customer service by harnessing the power of innovative technology and a customer-obsessed culture. As a Software Development Engineer II on our Amazon Customer Service team, you'll play a critical role in designing and developing scalable, high-performance software solutions that optimize the customer service experience and reduce customer effort.
**About careerzynith**
careerzynith is a global leader in e-commerce and cloud computing, with a mission to be Earth's most customer-centric company. We're committed to creating a workplace culture that values diversity, equity, and inclusion, where every employee feels empowered to deliver exceptional results for our customers. Our Customer Service Technology team is at the forefront of this mission, using cutting-edge technologies like machine learning, large language models, and artificial intelligence to create frictionless experiences for millions of customers worldwide.
**Key Responsibilities**
As a Software Development Engineer II on our team, you'll be responsible for:
* Designing and developing scalable, high-performance software solutions that optimize the customer service experience and reduce customer effort
* Leading technical initiatives that support our Customer Service Associates (CSAs) in solving complex customer problems with precision and confidence
* Building systems that enable data-driven decision making while maintaining the highest standards of customer data protection and privacy
* Creating and implementing solutions that empower CSAs to exercise good judgment while providing consistent, reliable customer support
* Collaborating with product managers and stakeholders to identify customer pain points and architect solutions that transcend organizational boundaries
* Developing and maintaining monitoring systems that help identify customer impact issues and enable swift resolution through automated escalation paths
* Partnering with cross-functional teams to root cause customer experience defects and implement systematic fixes
* Mentoring junior engineers while fostering a culture of customer obsession and technical excellence
* Building and maintaining tools that help CSAs deliver personalized solutions while maintaining operational efficiency at scale
* Participating in on-call rotations to ensure our systems maintain high availability and reliability, treating every customer issue with urgency
**Technologies You'll Work With**
As a Software Development Engineer II on our team, you'll have the opportunity to work with a wide range of technologies, including:
* Core programming languages such as Java
* Linux operating systems
* AWS services and cloud infrastructure
* Distributed systems and microservices architecture
* Database technologies and data structures
**Essential Qualifications**
To be successful in this role, you'll need:
* 3+ years of non-internship professional software development experience
* 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
* Experience programming with at least one software programming language
**Preferred Qualifications**
While not required, the following qualifications will make you a strong candidate for this role:
* 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
* Bachelor's degree in computer science or equivalent
**Our Inclusive Culture**
At careerzynith, we're committed to creating a workplace culture that values diversity, equity, and inclusion. We believe that every employee deserves to feel empowered to deliver exceptional results for our customers, regardless of their background or identity. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.
**Compensation and Benefits**
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and in addition to a full range of medical, financial, and/or other benefits, you may be eligible for equity, sign-on payments, and other forms of compensation as part of a total compensation package.
**How to Apply**
If you're passionate about creating customer-obsessed solutions and want to join a team that's revolutionizing the way we deliver customer service, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application.
**Apply Now**
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a global leader in e-commerce and cloud computing, with a mission to be Earth's most customer-centric company. We're committed to creating a workplace culture that values diversity, equity, and inclusion, where every employee feels empowered to deliver exceptional results for our customers. Our Customer Service Technology team is at the forefront of this mission, using cutting-edge technologies like machine learning, large language models, and artificial intelligence to create frictionless experiences for millions of customers worldwide.
**Key Responsibilities**
As a Software Development Engineer II on our team, you'll be responsible for:
* Designing and developing scalable, high-performance software solutions that optimize the customer service experience and reduce customer effort
* Leading technical initiatives that support our Customer Service Associates (CSAs) in solving complex customer problems with precision and confidence
* Building systems that enable data-driven decision making while maintaining the highest standards of customer data protection and privacy
* Creating and implementing solutions that empower CSAs to exercise good judgment while providing consistent, reliable customer support
* Collaborating with product managers and stakeholders to identify customer pain points and architect solutions that transcend organizational boundaries
* Developing and maintaining monitoring systems that help identify customer impact issues and enable swift resolution through automated escalation paths
* Partnering with cross-functional teams to root cause customer experience defects and implement systematic fixes
* Mentoring junior engineers while fostering a culture of customer obsession and technical excellence
* Building and maintaining tools that help CSAs deliver personalized solutions while maintaining operational efficiency at scale
* Participating in on-call rotations to ensure our systems maintain high availability and reliability, treating every customer issue with urgency
**Technologies You'll Work With**
As a Software Development Engineer II on our team, you'll have the opportunity to work with a wide range of technologies, including:
* Core programming languages such as Java
* Linux operating systems
* AWS services and cloud infrastructure
* Distributed systems and microservices architecture
* Database technologies and data structures
**Essential Qualifications**
To be successful in this role, you'll need:
* 3+ years of non-internship professional software development experience
* 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
* Experience programming with at least one software programming language
**Preferred Qualifications**
While not required, the following qualifications will make you a strong candidate for this role:
* 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
* Bachelor's degree in computer science or equivalent
**Our Inclusive Culture**
At careerzynith, we're committed to creating a workplace culture that values diversity, equity, and inclusion. We believe that every employee deserves to feel empowered to deliver exceptional results for our customers, regardless of their background or identity. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.
**Compensation and Benefits**
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and in addition to a full range of medical, financial, and/or other benefits, you may be eligible for equity, sign-on payments, and other forms of compensation as part of a total compensation package.
**How to Apply**
If you're passionate about creating customer-obsessed solutions and want to join a team that's revolutionizing the way we deliver customer service, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application.
**Apply Now**
Apply Job!
Apply for this job