Experienced Full Stack Social Media Customer Support Specialist – Digital Marketing and Customer Relationship Management

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and create unforgettable experiences. As a key member of our Digital Marketing and Customer Relationship Management team, you'll play a vital role in shaping the future of our social media customer support. We're seeking an enthusiastic and creative individual to as a Full Stack Social Media Customer Support Specialist – Digital Marketing and Customer Relationship Management. About arenaflex arenaflex is a leading global entertainment and media company that creates unparalleled experiences for families around the world.From its humble beginnings as an animation studio in the 1920s to today's global brand, arenaflex has consistently pushed the boundaries of storytelling and innovation. With operations in over 40 countries, our team of talented individuals comes together to create immersive experiences that are both universally appealing and locally relevant. Job Summary As a Full Stack Social Media Customer Support Specialist – Digital Marketing and Customer Relationship Management, you'll be responsible for providing exceptional customer support across various social media platforms, while also contributing to the development of our digital marketing strategies and customer relationship management initiatives.You'll work closely with our cross-functional teams to gather and analyze data, create engaging content, and optimize our social media campaigns to drive business growth and customer satisfaction. Key Responsibilities * Provide timely and effective customer support across multiple social media platforms, including Twitter, Facebook, Instagram, and bolthires * Collaborate with our marketing team to develop and implement social media campaigns that drive engagement and conversions * Analyze customer feedback and sentiment to identify trends and areas for improvement * Work with our product development team to identify and prioritize feature requests and bug fixes * Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams * Stay up-to-date with industry trends and best practices in social media marketing and customer relationship management * Participate in cross-functional teams to brainstorm and implement new ideas and initiatives * Create and curate engaging content, including social media posts, blog articles, and email newsletters * Utilize data analytics tools to track and measure the success of our social media campaigns * Collaborate with our design team to create visually appealing and effective social media graphics and assets Essential Qualifications * Bachelor's degree in Marketing, Communications, or a related field * 1-2 years of experience in social media marketing and customer relationship management * Strong understanding of social media platforms, including Twitter, Facebook, Instagram, and bolthires * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong analytical and problem-solving skills * Proficiency in data analytics tools, including bolthires Analytics and social media insights * Experience with content management systems (CMS) and social media scheduling tools * Strong attention to detail and ability to meet deadlines Preferred Qualifications * Master's degree in Marketing, Communications, or a related field * 2-3 years of experience in social media marketing and customer relationship management * Experience with email marketing and customer relationship management (CRM) software * Knowledge of Adobe Creative Suite, including Photoshop and Illustrator * Experience with social media advertising and paid social media campaigns * Strong understanding of SEO principles and best practices * Experience with project management tools, including Asana and Trello Skills and Competencies * Strong communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong analytical and problem-solving skills * Proficiency in data analytics tools, including bolthires Analytics and social media insights * Experience with content management systems (CMS) and social media scheduling tools * Strong attention to detail and ability to meet deadlines * Ability to work independently and as part of a team * Strong time management and organizational skills * Ability to adapt to changing priorities and deadlines * Strong understanding of social media marketing principles and best practices * Experience with social media advertising and paid social media campaigns * Strong knowledge of SEO principles and best practicesCareer Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers.As a Full Stack Social Media Customer Support Specialist – Digital Marketing and Customer Relationship Management, you'll have access to a range of training and development opportunities, including: * Regular training and workshops on social media marketing and customer relationship management * Opportunities to attend industry conferences and events * Access to online courses and training programs * Mentorship and coaching from experienced team members * Opportunities to take on new challenges and responsibilities * A dynamic and supportive work environment that encourages creativity and innovation Work Environment and Company Culture arenaflex is a dynamic and supportive work environment that encourages creativity and innovation.Our team is passionate about creating unforgettable experiences for our customers, and we're committed to making arenaflex a great place to work. As a Full Stack Social Media Customer Support Specialist – Digital Marketing and Customer Relationship Management, you'll have the opportunity to work with a talented team of individuals who are dedicated to excellence and innovation. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: * Salary: $70,000 - $80,000 per year * Benefits:Comprehensive health insurance, including medical, dental, and vision coverage * Paid time off: 15 days of paid vacation per year, plus 10 paid holidays * Retirement plan: 401(k) matching program * Professional development opportunities: Regular training and development opportunities, including conferences and workshops * Flexible work arrangements: Ability to work from home or remotely, as needed * Recognition and rewards: Opportunities to recognize and reward outstanding performance and contributions If you're a motivated and creative individual who is passionate about social media marketing and customer relationship management, we encourage you to apply for this exciting opportunity.To apply, please submit your resume and a cover letter that outlines your experience and qualifications. We can't wait to hear from you!