**Experienced Full Stack Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**
At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a leading innovator in the industry, we're seeking an exceptional Service Desk Specialist/Live Chat Agent to join our team. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you. **About arenaflex** arenaflex is a cutting-edge organization that's pushing the boundaries of what's possible in the world of technology. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a workplace that's inclusive, supportive, and empowering. With a strong focus on innovation, collaboration, and continuous learning, we're the perfect place for talented individuals who are eager to grow and make a meaningful impact. **Job Summary** As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application. You'll provide top-notch support to our customers, troubleshoot issues, and work closely with our team to resolve problems efficiently. If you're a tech-savvy individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity. **Responsibilities** * Provide Tier I support and customer assistance for our mobile application, ensuring that customers receive timely and effective solutions to their issues. * Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, utilizing your technical expertise and problem-solving skills. * Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure seamless integration. * Employ Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are properly documented and resolved in a timely manner. * Collaborate with our team to resolve complex issues, share knowledge, and improve our processes and procedures. * Stay up-to-date with the latest technology trends, industry developments, and arenaflex's products and services to provide informed and effective support. **Minimum Qualifications** * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. * OR * Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. **Substitutions** * Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. * Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. * Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** * Jira experience * ITIL Certification * Agile and scrum methodology experience * Government work experience * Apple and Google Play Store experience * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models **What We Offer** * Competitive salary and benefits package * Opportunity to work with a cutting-edge organization that's pushing the boundaries of what's possible in the world of technology * Collaborative and supportive work environment that encourages growth and development * Comprehensive training program to ensure your success in the role * Flexible work arrangements, including remote work options * Access to the latest technology and tools to help you stay ahead of the curve * Opportunities for career growth and advancement within arenaflex **Work Environment and Culture** At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to fostering a culture that encourages collaboration, innovation, and continuous learning. We believe in the importance of work-life balance, and we offer flexible work arrangements to ensure that our employees can thrive both in and out of the office. **How to Apply** If you're a motivated and tech-savvy individual who's passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your relevant experience, skills, and qualifications. We can't wait to hear from you! Apply for this job