Experienced Full Stack Senior Strategic Customer Success Advisor – Cloud & AI Application Development
As a seasoned professional in the field of customer success, you have the unique opportunity to join careerzynith, a leading innovator in the realm of AI-powered, cloud-native software solutions. Our team is dedicated to transforming customer challenges into industry-leading solutions, and we're seeking a talented Senior Strategic Customer Success Advisor to join our ranks.
**About careerzynith**
careerzynith is a pioneering force in the software industry, with a legacy of creating cutting-edge solutions that drive business success. Our commitment to innovation, customer satisfaction, and growth has earned us a reputation as a trusted partner for organizations worldwide. As an careerzynith team member, you'll be part of a dynamic community that values collaboration, creativity, and continuous learning.
**Your Role and Responsibilities**
As a Senior Strategic Customer Success Advisor, you'll play a critical role in driving customer adoption and success across various industries. Your primary responsibilities will include:
* **Customer Advocate**: Drive user adoption across customer organizations by understanding their specific challenges and helping them operationalize and realize benefits from their deployed careerzynith solution.
* **Strategic Consulting**: Build relationships and develop trust with client executives to function as their strategic advisor. Evangelize Technology Business Management (TBM), Agile Portfolio, and FinOps practices.
* **Thought Leadership**: Develop internal and external facing collateral (content) to support customer adoption efforts, lead customer user groups, present at TBM/FinOps conferences, contribute to the community with blogs, whitepapers, and teach FinOps and/or TBM Exec cert courses.
* **Contribution to the Customer Success Organization**: Share technical/domain knowledge and advance best practices and advisory skills, including leading and contributing to internal projects and initiatives, serving as a Subject Matter Expert (SME) for specific domain or process areas, and contributing thought leadership and best practices.
**Essential and Preferred Qualifications**
To succeed in this role, you'll need:
* **10+ years' experience** in Program Management, Portfolio oversight, or Consulting experience that was customer executive facing with cloud-based/SaaS solution offerings.
* **Specific knowledge and application** of cloud, public cloud, technology services, and financial management, including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/infrastructure/services/product support.
* **Operational knowledge** of IT Portfolio management, including traditional (waterfall) and agile delivery (SAFe, Scrum, Kanban).
* **Demonstrated ability** to communicate, present, and influence credibly and effectively at all levels of a customer's organization.
* **Creatively solve problems** with limited input and resources in a fast-paced, high-pressure environment.
**Preferred Qualifications**
* **15+ years of experience** in Big-4 consulting, or within the IT Finance, Cloud, and/or Technology industry as CIOs/SVPs/Directors.
* **Experience** in the careerzynith Suite of products (Cloudability, Turbonomics, Costing and Planning, Target Process).
* **Working knowledge** in the following areas:
+ IT Financial Management
+ Cloud Management
+ IT Service and Portfolio Management
+ Asset Management
+ Vendor and Contract Management
+ Technology Project and Portfolio Management
+ IT Infrastructure Management
+ Strategy and Planning
+ Application Portfolio Management
+ Agile Methodology
**Work Environment and Company Culture**
As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. careerzynith values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees. Our culture is built on a foundation of trust, respect, and open communication, and we're passionate about helping our employees grow and develop their careers.
**Compensation, Perks, and Benefits**
careerzynith offers a competitive and comprehensive benefits program, including:
* **Healthcare benefits**, including medical & prescription drug coverage, dental, vision, and mental health & well-being.
* **Financial programs**, such as 401(k), the careerzynith Employee Stock Purchase Plan, financial counseling, life insurance, short & long-term disability coverage, and opportunities for performance-based salary incentive programs.
* **Generous paid time off**, including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with careerzynith Policy, and other Paid Care Leave programs.
* **Training and educational resources** on our personalized, AI-driven learning platform, where employees can grow skills and obtain industry-recognized certifications to achieve their career goals.
* **Diverse and inclusive employee resource groups**, giving & volunteer opportunities, and discounts on retail products, services & experiences.
**How to Apply**
If you're a motivated and experienced professional looking to join a dynamic team that's shaping the future of customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
**Apply Now**
Apply for this job
**About careerzynith**
careerzynith is a pioneering force in the software industry, with a legacy of creating cutting-edge solutions that drive business success. Our commitment to innovation, customer satisfaction, and growth has earned us a reputation as a trusted partner for organizations worldwide. As an careerzynith team member, you'll be part of a dynamic community that values collaboration, creativity, and continuous learning.
**Your Role and Responsibilities**
As a Senior Strategic Customer Success Advisor, you'll play a critical role in driving customer adoption and success across various industries. Your primary responsibilities will include:
* **Customer Advocate**: Drive user adoption across customer organizations by understanding their specific challenges and helping them operationalize and realize benefits from their deployed careerzynith solution.
* **Strategic Consulting**: Build relationships and develop trust with client executives to function as their strategic advisor. Evangelize Technology Business Management (TBM), Agile Portfolio, and FinOps practices.
* **Thought Leadership**: Develop internal and external facing collateral (content) to support customer adoption efforts, lead customer user groups, present at TBM/FinOps conferences, contribute to the community with blogs, whitepapers, and teach FinOps and/or TBM Exec cert courses.
* **Contribution to the Customer Success Organization**: Share technical/domain knowledge and advance best practices and advisory skills, including leading and contributing to internal projects and initiatives, serving as a Subject Matter Expert (SME) for specific domain or process areas, and contributing thought leadership and best practices.
**Essential and Preferred Qualifications**
To succeed in this role, you'll need:
* **10+ years' experience** in Program Management, Portfolio oversight, or Consulting experience that was customer executive facing with cloud-based/SaaS solution offerings.
* **Specific knowledge and application** of cloud, public cloud, technology services, and financial management, including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/infrastructure/services/product support.
* **Operational knowledge** of IT Portfolio management, including traditional (waterfall) and agile delivery (SAFe, Scrum, Kanban).
* **Demonstrated ability** to communicate, present, and influence credibly and effectively at all levels of a customer's organization.
* **Creatively solve problems** with limited input and resources in a fast-paced, high-pressure environment.
**Preferred Qualifications**
* **15+ years of experience** in Big-4 consulting, or within the IT Finance, Cloud, and/or Technology industry as CIOs/SVPs/Directors.
* **Experience** in the careerzynith Suite of products (Cloudability, Turbonomics, Costing and Planning, Target Process).
* **Working knowledge** in the following areas:
+ IT Financial Management
+ Cloud Management
+ IT Service and Portfolio Management
+ Asset Management
+ Vendor and Contract Management
+ Technology Project and Portfolio Management
+ IT Infrastructure Management
+ Strategy and Planning
+ Application Portfolio Management
+ Agile Methodology
**Work Environment and Company Culture**
As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. careerzynith values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees. Our culture is built on a foundation of trust, respect, and open communication, and we're passionate about helping our employees grow and develop their careers.
**Compensation, Perks, and Benefits**
careerzynith offers a competitive and comprehensive benefits program, including:
* **Healthcare benefits**, including medical & prescription drug coverage, dental, vision, and mental health & well-being.
* **Financial programs**, such as 401(k), the careerzynith Employee Stock Purchase Plan, financial counseling, life insurance, short & long-term disability coverage, and opportunities for performance-based salary incentive programs.
* **Generous paid time off**, including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with careerzynith Policy, and other Paid Care Leave programs.
* **Training and educational resources** on our personalized, AI-driven learning platform, where employees can grow skills and obtain industry-recognized certifications to achieve their career goals.
* **Diverse and inclusive employee resource groups**, giving & volunteer opportunities, and discounts on retail products, services & experiences.
**How to Apply**
If you're a motivated and experienced professional looking to join a dynamic team that's shaping the future of customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
**Apply Now**
Apply for this job