**Experienced Full Stack Sales and Technical Customer Service Associate – Empowering Professionals and Driving Sustainability**

At arenaflex, we're on a mission to empower professionals and drive sustainability through industry-leading training, certifications, and technology solutions. We're seeking a dynamic, sales-oriented Technical Customer Service & Sales Associate to be the trusted guide for our customers, helping them navigate our programs, enroll in the right training, and achieve their career goals. **About arenaflex** arenaflex is a leading provider of training, certifications, and technology solutions for individuals and organizations seeking to build a more sustainable world. Our team is passionate about empowering professionals to succeed in their careers and making a positive impact on the environment. We're committed to delivering exceptional customer experiences, innovative solutions, and a supportive culture that values creativity, innovation, and a sense of humor. **Job Summary** As an Experienced Full Stack Sales and Technical Customer Service Associate, you'll be the first point of contact for applicants, students, and professionals via phone, email, live chat, and our website. You'll provide prompt, courteous, and knowledgeable support for both online and in-person training, guiding customers through our programs and services to achieve their career goals. You'll also be responsible for processing orders and enrollments, troubleshooting and supporting customers with semi-technical issues, and making proactive outreach to applicants and past customers to nurture leads and drive new business opportunities. **Key Responsibilities** * Respond to inbound inquiries via phone, email, live chat, and our website, providing prompt, courteous, and knowledgeable support for both online and in-person training * Guide and advise customers on selecting the right courses or certifications based on their needs and career goals, clearly explaining program benefits, eligibility criteria, and key differences between offerings * Process orders and enrollments accurately, maintaining detailed records in our CRM for seamless tracking and follow-up * Troubleshoot and support customers with semi-technical issues related to online training, testing, and credential management, clarifying documentation and eligibility requirements, and escalating complex cases as needed * Make proactive outreach to applicants and past customers to provide updates, collect information, re-engage for renewals, and nurture leads for new business opportunities * Actively seek opportunities to upsell and cross-sell additional training or services, focusing on educational, consultative conversations rather than hard pitches * Ensure every interaction is human-centered, helpful, and informative, addressing questions about program benefits, timelines, and application progress to provide a smooth, supportive experience * Collaborate with sales, marketing, product, and training teams to share customer insights and ensure alignment across the organization * Identify ways to enhance the customer experience, propose process improvements, and contribute to a culture of empathy, professionalism, and growth **What We're Looking For** * Customer Service & Sales Experience: Background in customer support, inside sales, or technical support, ideally in education, SaaS, or training environments * People Skills: Empathy, active listening, and the ability to uncover customer needs-even when not directly stated * Technical Aptitude: Comfortable learning new systems, troubleshooting issues, and guiding customers through online platforms * Sales Mindset: Natural curiosity, resilience, and a strategic approach to identifying and pursuing sales opportunities * Organizational Skills: Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting * Tech Savvy: Experience with CRM tools and Microsoft Office Suite; quick to adopt new technologies * Team Player: Collaborative, adaptable, and eager to contribute across functions * Education: Bachelor's degree in business, communications, or a related field preferred; relevant experience considered in lieu of degree **Why Join arenaflex?** * Mission-Driven Impact: Help shape the future of energy efficiency and workforce development * Growth & Flexibility: Opportunities for professional development and hybrid work after an initial in-office period in Davidson, NC * Supportive Culture: Join a responsive, fun-loving team that values creativity, innovation, and a sense of humor (rubber chickens and bad jokes included) **What We Offer** * Competitive salary and benefits package * Opportunities for professional development and growth * Collaborative and supportive work environment * Flexible work arrangements, including hybrid work options * Recognition and rewards for outstanding performance * Access to cutting-edge technology and training solutions * A fun and dynamic team culture that values creativity, innovation, and a sense of humor **How to Apply** If you're a motivated and customer-focused individual with a passion for sales and technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We can't wait to hear from you! **Expected Salary:** **Location:** Davidson, NC **Apply Now:** [Insert link to apply] Apply for this job