**Experienced Full Stack Product Manager - Tech, Seller Customer Service**

Are you a seasoned product leader with a passion for delivering innovative customer experiences using Artificial Intelligence? Do you thrive in fast-paced environments where you can leverage your technical expertise to drive business outcomes and accelerate growth? If so, we're looking for you to join arenaflex's Seller Customer Service team as a Sr. Product Manager - Tech! **About arenaflex** arenaflex is a leading e-commerce platform that empowers businesses to thrive and grow. Our mission is to provide our customers with the tools and insights they need to succeed, while ensuring that buyers receive swift and satisfying resolutions to their customer service inquiries. As a key member of our Seller Customer Service team, you will play a pivotal role in shaping the future of customer experience and driving business outcomes that accelerate the arenaflex flywheel. **Job Summary** As a Sr. Product Manager - Tech, you will be responsible for defining business goals, developing roadmaps, and delivering innovative solutions that improve customer productivity and drive business outcomes. You will work closely with cross-functional teams, including engineering, AI/ML, UX, and stakeholders to leverage data analytics, AI/ML technologies, and customer insights to inform decisions and strategy. Your expertise in product management, technical product development, and AI/ML will enable you to drive business outcomes and accelerate growth. **Key Responsibilities** * Define business goals, develop a roadmap of projects to achieve your goals, identify risks, and develop mitigation strategies. * Deliver Three-Year Plans, PRFAQ for new large initiatives, and Business Requirements Documents (BRD) for project requirements. * Prioritize and manage the product backlog, balancing short- and long-term goals. * Oversee product development, from research and requirements through to launch. * Leverage AI/ML technologies to improve knowledge discoverability, accuracy, and personalization. * Ensure seamless integration with arenaflex's CS ecosystem. * Influence senior leaders, peers, stakeholders, and effectively communicate updates, vision, and progress. * Mentor other product managers and collaborate with engineering, AI/ML, UX, and cross-functional stakeholders. * Utilize data analytics to define success metrics and drive decisions. * Gather insights from CS interactions and post-interaction surveys to enhance the overall product and delight customers. **About the Team** The Seller Customer Service team's mission within the Selling Partner Services (SPS) organization is to provide Selling Partners (SPs) with the tools and insights they need to operate and grow their businesses, while ensuring that Buyers receive swift and satisfying resolutions to their customer service inquiries. These tools and insights help SPs thrive, empowering them to proactively address customer issues, reduce costs, and scale their businesses. **Essential Qualifications** * Bachelor's degree * Experience owning/driving roadmap strategy and definition * Experience with feature delivery and tradeoffs of a product * Experience contributing to engineering discussions around technology decisions and strategy related to a product * Experience managing technical products or online services * Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning **Preferred Qualifications** * Experience in using analytical tools, such as Tableau, Qlikview, QuickSight * 5+ years of product or program management, product marketing, business development, or technology experience * 5+ years of end-to-end product delivery experience * Experience in knowledge management, content management, or AI-driven search solutions **Why Join arenaflex?** * Competitive compensation package, including a base salary range of $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. * Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package. * Full range of medical, financial, and/or other benefits. * Opportunity to work with a talented team of professionals who are passionate about delivering innovative customer experiences. * Collaborative and inclusive work environment that empowers employees to deliver their best results for our customers. * Career growth opportunities and learning benefits that support your professional development. **How to Apply** If you're a seasoned product leader with a passion for delivering innovative customer experiences using Artificial Intelligence, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We are committed to creating an inclusive culture that empowers employees to deliver their best results for our customers. **Accommodations** If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Apply for this job