Experienced Full Stack Product Manager – Customer Service Innovation and Experience
At careerzynith, we're passionate about delivering exceptional customer experiences that leave a lasting impression. With over 200 million subscribers worldwide, we're committed to ensuring that nothing gets in the way of our customers' favorite shows, movies, and games. As a key player in our customer service innovation team, you'll have the opportunity to shape the future of our contact center platform and drive business growth.
**About careerzynith**
careerzynith is a leading entertainment company that's revolutionizing the way people consume media. With a global presence and a commitment to innovation, we're always looking for talented individuals who share our passion for delivering exceptional customer experiences.
**Job Summary**
We're seeking an experienced Product Manager to lead and manage the development of our contact center platform. As a key member of our customer service innovation team, you'll be responsible for driving the adoption of new technologies and features that enhance the customer and agent experience. If you're passionate about delivering exceptional customer experiences and have a proven track record of driving business growth, we want to hear from you.
**Key Responsibilities**
* Provide product management leadership to our contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external solution providers.
* Assist in defining process, capture requirements, explain prioritization, identify constraints, mitigate risks, communicate, and create a roadmap.
* Collaborate with every CS functional group to better understand their vision and challenges and deliver the best possible solutions together.
* Oversee integrations and adoption of product features through close collaboration with our design and data scientist teams as well as external solution providers and consulting firms.
* Identify differences in support expectations in various regions around the world, and design experience accordingly.
* Grow product management responsibility to other tools as business needs present.
* Embody the unique careerzynith culture.
**What We're Looking For**
* 3+ years of experience in product management for customer or inward-facing products.
* Ability to make tough decisions informed by both data and judgment.
* Deep focus on delivering an exceptional customer and agent experience.
* Proven track record of executing projects that quantifiably improved customer and agent experiences.
* Organizational leadership and influence without authority
* Excellent written and verbal communication skills: great presentations and introductions, ability to build trust and create collaborative relationships cross-functionally is critical
* Ability to inspire, persuade, and lead architects and designers.
* Related experience working with CCaaS, CPaaS, UCaaS, and CRM products whether external or in-house build.
* Related experience focusing on Customer Service.
* Experience working on global products is also beneficial
**Why Join careerzynith?**
* Competitive salary and benefits package
* Opportunity to work with a global team of talented professionals
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Flexible work arrangements, including remote work options
* Access to the latest technologies and tools
* Recognition and rewards for outstanding performance
**How to Apply**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply to this job
Apply for this job
**About careerzynith**
careerzynith is a leading entertainment company that's revolutionizing the way people consume media. With a global presence and a commitment to innovation, we're always looking for talented individuals who share our passion for delivering exceptional customer experiences.
**Job Summary**
We're seeking an experienced Product Manager to lead and manage the development of our contact center platform. As a key member of our customer service innovation team, you'll be responsible for driving the adoption of new technologies and features that enhance the customer and agent experience. If you're passionate about delivering exceptional customer experiences and have a proven track record of driving business growth, we want to hear from you.
**Key Responsibilities**
* Provide product management leadership to our contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external solution providers.
* Assist in defining process, capture requirements, explain prioritization, identify constraints, mitigate risks, communicate, and create a roadmap.
* Collaborate with every CS functional group to better understand their vision and challenges and deliver the best possible solutions together.
* Oversee integrations and adoption of product features through close collaboration with our design and data scientist teams as well as external solution providers and consulting firms.
* Identify differences in support expectations in various regions around the world, and design experience accordingly.
* Grow product management responsibility to other tools as business needs present.
* Embody the unique careerzynith culture.
**What We're Looking For**
* 3+ years of experience in product management for customer or inward-facing products.
* Ability to make tough decisions informed by both data and judgment.
* Deep focus on delivering an exceptional customer and agent experience.
* Proven track record of executing projects that quantifiably improved customer and agent experiences.
* Organizational leadership and influence without authority
* Excellent written and verbal communication skills: great presentations and introductions, ability to build trust and create collaborative relationships cross-functionally is critical
* Ability to inspire, persuade, and lead architects and designers.
* Related experience working with CCaaS, CPaaS, UCaaS, and CRM products whether external or in-house build.
* Related experience focusing on Customer Service.
* Experience working on global products is also beneficial
**Why Join careerzynith?**
* Competitive salary and benefits package
* Opportunity to work with a global team of talented professionals
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Flexible work arrangements, including remote work options
* Access to the latest technologies and tools
* Recognition and rewards for outstanding performance
**How to Apply**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply to this job
Apply for this job