**Experienced Full Stack Product Manager – Conversational AI and Live Chat Support**

Are you a seasoned product manager with a passion for conversational AI and live chat support? Do you have a knack for understanding customer needs and developing innovative solutions to meet those needs? If so, we have an exciting opportunity for you to join blithequark's Talk Abilities group as a Partner Product Manager. **About blithequark** blithequark is a leading provider of innovative financial services and products. Our Talk Abilities group is at the forefront of developing cutting-edge conversational AI technology to enhance the customer experience. We're committed to creating personalized, hyper-customized experiences for our Cardmembers, and we're looking for a talented Product Manager to help us achieve this vision. **Job Responsibilities** As a Partner Product Manager, you will be a key member of our Computerization Development team, focused on the development, discovery, and execution of advanced chat automation capabilities. Your primary responsibilities will include: * Leading the acquisition and integration of continuous product discovery efforts and defining product requirements that drive customer experience uplift * Influencing customer data, conversational analysis, industry knowledge, and technical expertise to analyze existing solutions and develop future capabilities * Collaborating with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments * Working with core product teams to define customer stories, guide product definition, and establish comprehensive acceptance measures, identifying and elevating any need for additional research to define future feature planning * Leading customer testing and post-launch sustainment analysis of automation and identifying ways to improve the experience * Analyzing performance metrics that demonstrate the health of the product and developing clear data-driven product suggestions accordingly * Maintaining and refining the product backlog, planning customer stories to meet the needs of the end-user, while focusing on business value * Supporting the definition and creation of the product strategy, roadmap, release plan, and overall customer experience **Requirements** * Bachelor's degree in business, computer science, software engineering, or a related field * Strong interest and enthusiasm for understanding how things work and the ability to use that knowledge to create connections and find opportunities with an entrepreneurial mindset and bias towards action * Passion for excellent products and services, able to empathize with customers, and skilled at articulating product functionality * Proven self-starter with the ability to manage multiple priorities and tasks * Strong written and verbal communication skills, as evidenced by your ability to convey new and complex details with brevity and clarity * Forward-thinking "growth mindset" with an emphasis on innovation trends and emerging industry/space best practices * Commitment to: + Mental Inquisitiveness: You ask why, you investigate, you won't hesitate to proclaim your thought. You're comfortable with ambiguity, a desire to learn, and a seeker of new challenges. + Significant Communication: You can communicate complex ideas clearly, regardless of your audience. + Do-er: You're biased towards action; you try things and aren't afraid to fail. You can navigate detours and remain focused on your objectives. + Student: You have a desire to learn new things or new technologies, all while showing humility when the opportunity arises to request help. **What We Offer** At blithequark, we're committed to supporting our partners and their families with benefits and programs that promote their overall well-being. This includes: * Competitive base salaries * Extra incentives * 6% Organization Match on retirement savings plan * Free financial education and financial wellness support * Comprehensive medical, dental, vision, disability, and life insurance benefits * Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex * 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy * Free access to on-site health centers set up with medical professionals and specialists (dependent on location) * Free and confidential counseling support through our Solid Personalities program * Career advancement and training opportunities **About Our Culture** blithequark is an equal opportunity employer and follows work choices regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all our employees. **Work Environment** blithequark has implemented Amex Flex, our flexible work model, which provides greater flexibility to our partners while ensuring we maintain the essential elements of our in-person culture. Depending on the job and business needs, partners will either work on-site, in a hybrid model (a combination of in-office and virtual days), or fully remotely. **How to Apply** If you're a motivated and innovative product manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits. Apply for this job