**Experienced Full Stack Product Management Intern – Digital Customer Experience Transformation at arenaflex**

Join arenaflex, a leading innovator in the telecommunications industry, as we embark on a transformative journey to revolutionize customer service experiences. As a summer intern on the arenaflex Digital Services Team, you will play a pivotal role in shaping the future of customer interactions, leveraging cutting-edge technologies to create seamless, omni-channel experiences. **About arenaflex** arenaflex is a pioneering company that has been at the forefront of the telecommunications industry for decades. With a rich history of innovation and a commitment to excellence, we have established ourselves as a trusted partner for millions of customers worldwide. Our mission is to empower individuals and businesses to connect, communicate, and thrive in an ever-evolving digital landscape. **Role Description** As a Full Stack Product Management Intern, you will be responsible for driving the development of digital customer experiences that integrate seamlessly into an omni-channel ecosystem. Your key responsibilities will include: * Ideating and delivering digital-first experiences that meet customer needs and promote business efficiency * Collaborating with product managers, customer care, IT, finance, and marketing to translate customer needs into initiatives that drive customer success and business growth * Defining opportunities and measures of success for identified concepts and partnering with technology teams to develop them * Prioritizing and constructing business cases that secure funding * Managing product roadmaps by optimizing customer and business value * Defining solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams * Developing strategies and quantifying the competitive performance of the organization's operations and/or markets * Evaluating the potential impact of changes and reporting out forecasts that affect the industry **Qualifications** To succeed in this role, you will need to possess the following qualifications: * **MBA or relevant degree**: A Master's degree in Business Administration or a related field is preferred, but not required. * **Digital product management experience**: Experience in digital product management, including web, virtual assistance, app, social messaging, asynchronous/synchronous chat, IVR, and other digital channels. * **Business strategy and analysis**: Proficiency in translating business strategy and analysis into consumer-facing digital products. * **Business case preparation and presentation**: Ability to prepare and present business cases for new products/services. * **Leadership and influence**: Demonstrated ability to lead, influence, and persuade others. * **Interpersonal and communication skills**: Strong interpersonal and communication skills, including oral, written, and presentation skills. * **Financial analysis, competitive analysis, and predictive modeling**: Demonstrated experience in financial analysis, competitive analysis, and predictive modeling. * **Cross-functional collaboration**: Track record of working cross-functionally to deliver large-scale initiatives. * **Technical background**: Solid technical background with understanding and/or experience in software development and web technologies. **Requirements** In addition to the qualifications above, you will need to meet the following requirements: * **Full product life cycle management**: Demonstrated experience with full product life cycle management. * **Customer journey mapping techniques**: Working knowledge of customer journey mapping techniques. * **Technical skills**: Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric, and other relevant tools. * **Voice of the customer (VoC) survey applications**: Working knowledge of voice of the customer (VoC) survey applications, such as Qualtrics and Medallia. * **Executive level presentations**: Proficient in building executive level presentations in Microsoft PowerPoint. **Benefits** As a Full Stack Product Management Intern at arenaflex, you will enjoy the following benefits: * **10-week remote internship**: This is a remote position that can be located anywhere in the United States. * **Flexible start dates**: Start dates are available on June 1, 2026 – August 7, 2026, or June 15, 2026 – August 21, 2026. * **Competitive compensation**: This position can earn $20 - $28 per hour, depending on education level (Undergrad $20 per hour; Grad $28 per hour). * **Opportunities for growth**: arenaflex offers a dynamic and supportive work environment that fosters growth and development. **Why arenaflex?** arenaflex is a company that values innovation, collaboration, and customer satisfaction. We offer a unique opportunity to work with a talented team of professionals who are passionate about shaping the future of customer experiences. As a Full Stack Product Management Intern, you will have the chance to: * **Develop your skills**: Work on real-world projects that challenge you to think creatively and develop your skills in digital product management. * **Collaborate with experts**: Collaborate with experienced product managers, customer care, IT, finance, and marketing professionals to drive business growth and customer satisfaction. * **Make a difference**: Contribute to the development of digital customer experiences that make a real difference in people's lives. **How to Apply** If you are a motivated and talented individual who is passionate about digital product management, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job