**Experienced Full Stack Payroll Customer Success Manager – Global Employment Solutions**

At arenaflex, we're revolutionizing the way businesses navigate global employment compliantly with ease. As a Payroll Customer Success Manager, you'll play a pivotal role in shaping the future of work by delivering exceptional customer experiences and driving the growth of our payroll and HRIS products. If you're passionate about building strong relationships, driving customer satisfaction, and staying ahead of the curve in the global employment space, we want to hear from you. **What this job can offer you** Join arenaflex at a pivotal moment and make a meaningful impact in the global employment space. As a Payroll Customer Success Manager, you'll have the unique opportunity to: * Develop deep expertise in arenaflex's Payroll and HRIS products and services * Foster trust and deliver value to customers, driving long-term relationships and customer satisfaction * Collaborate across departments to shape, fine-tune, and improve our payroll and HRIS products * Contribute to the ongoing development and success of our payroll solutions * Work asynchronously, empowering you to take ownership and be proactive in your work **Key Responsibilities** As a Payroll Customer Success Manager, your key responsibilities will include: * Developing deep understanding and expertise for arenaflex Payroll and HRIS product(s) and services * Taking responsibility for the entire customer journey, growing customers into long-term partners with a direct focus on payroll services * Long-term customer relationship management, ensuring the success and satisfaction of payroll customers * Owning client retention & expansion, within payroll products and services * Identifying upselling & cross-selling opportunities, managing campaigns and product promotion, and introducing new payroll features to our clients/complementary products (EOR, Contractor Management, Talent, Equity, and HRIS) * Monitoring customer complaints and providing assistance to solve any concerns or problems related to our Global Payroll (PAY) and HRIS product(s) * Gathering customer feedback regularly and sharing with our Payroll, Product, Sales, Global Operations, Finance, Legal, and Growth teams, with a focus on payroll product and customer experience enhancements * Working closely with the Payroll and Sales team to help ensure the right expectations are set for payroll customers * Educating and training customers on key payroll information and processes to set them up for success * Monitoring account & customer health, preventing churn, and managing escalations, particularly those related to payroll issues **What you bring** To succeed in this role, you'll need: * Expertise in customer-facing roles such as CSM or Account Management within the international Payroll/HR tech space, ideally in a payroll product and tech-focused environment * Strong knowledge of global payroll software, systems, and tools, with an understanding of HR/payroll compliance and regulations * Proven ability to onboard, grow, retain, and develop customer relationships, driving customer satisfaction and success * Skilled in building strong relationships with key stakeholders across all levels of customer and internal organizations to align on business goals * Experience leading and executing cross-departmental projects, with solid organizational abilities to manage multiple priorities and complex projects simultaneously * Strong problem-solving skills with a proactive approach to resolving customer issues and delivering tailored solutions * Excellent verbal and written communication skills, with the ability to convey complex ideas clearly, influence stakeholders, and deliver impactful presentations or product demonstrations * Passion for identifying opportunities to optimize customer experience, including introducing additional features or services that align with customer needs * Adept at monitoring account health by analyzing usage metrics, identifying gaps, and implementing strategies to ensure customer retention and satisfaction * Self-driven and autonomous, with the ability to take ownership of tasks, work independently, and manage priorities with minimal supervision * Experience in working in fast-paced environments **Remote Compensation Philosophy** At arenaflex, we believe in fair, unbiased compensation and fair pay equity, along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. **Benefits** As a global company, each country works differently, but some benefits/perks are for all Remoters: * Work from anywhere * Flexible paid time off * Flexible working hours (we are async) * 16 weeks paid parental leave * Mental health support services * Stock options * Learning budget * Home office budget & IT equipment * Budget for local in-person social events or co-working spaces **How you'll plan your day (and life)** We work async at arenaflex, which means you can plan your schedule around your life (and not around meetings). You'll be empowered to take ownership and be proactive in your work. When in doubt, you'll default to action instead of waiting. Your life-work balance is important, and you'll be encouraged to put yourself and your family first, and fit work around your needs. **How to apply** If you're passionate about delivering exceptional customer experiences and driving the growth of our payroll and HRIS products, we want to hear from you. Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardized language we use here at arenaflex. If you don't have an up-to-date CV but are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. **Equal Employment Opportunity Employer** We're an equal employment opportunity employer, and we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. **Apply Now** If you're ready to join arenaflex and make a meaningful impact in the global employment space, apply now! Apply for this job