**Experienced Full Stack Operations Manager – Customer Fulfillment and Leadership Development**

Remote Full-time
About the Opportunity

Are you a driven and ambitious professional looking to take your career to the next level? Do you have a passion for customer-centricity and a desire to lead high-performing teams? Look no further than Amazon's Pathways Project-Based Assignment, a 10-12 week full-time internship designed to rapidly develop talented MBA and Masters-level graduates into Amazon's next Senior Operations Leaders.

About the Pathways Program

The Pathways Leadership Development Program is an Operations Leadership Development Program designed to equip talented professionals with the skills needed to succeed as Senior Operations Leaders at Amazon. As a member of the Pathways program, you will have the opportunity to chart your own course, working on high-impact projects that drive business growth and customer satisfaction. With a focus on rapid development and flexibility, the Pathways program is the perfect opportunity for ambitious professionals looking to accelerate their careers.

About the Project-Based Assignment

The Pathways Project-Based Assignment is a 10-12 week full-time internship in our Fulfillment/Sort/Delivery network, where you will be given a business-critical challenge to find a solution for. You will gain practical experience of being a leader of large teams at Amazon, working on projects that impact productivity, quality, and customer experience. Upon completion of the internship program, your performance will be evaluated, and your performance evaluation, along with role availability, will determine your opportunity to join the full-time Pathways program in 2025.

Key Job Responsibilities

As a member of the Pathways Project-Based Assignment, your key responsibilities will include:


Leading continuous improvement projects that impact productivity, quality, and customer experience
Developing standard operating procedures
Direct accountability for setting and meeting operational goals
Scoping and designing standardized concepts
Shadowing leaders across operations to learn what it takes to be a manager at Amazon
Leading large teams across different shifts with support from management
Learning how leaders conduct weekly business reviews for their sites and supporting them in the preparation of business reviews
Collaborating with senior management and support teams to develop plans to meet business objectives


A Day in the Life

As a member of the Pathways Project-Based Assignment, you will have the opportunity to work on high-impact projects that drive business growth and customer satisfaction. You will be working closely with senior management and support teams to develop plans to meet business objectives, and you will have the opportunity to lead large teams across different shifts. You will also have the opportunity to learn from experienced leaders across operations and develop the skills needed to succeed as a Senior Operations Leader at Amazon.

Benefits

As a member of the Pathways Project-Based Assignment, you will have access to a range of benefits, including:


A relocation package
An Employee Discount Code
Family care benefits
Life insurance
An Employee Assistance Program providing free confidential support encompassing mental health, life events, everyday living, and financial matters
Medical Benefits abroad when embarking on international business travel
Affinity Groups to build communities and bring employees together across the world


Basic Qualifications

To be eligible for the Pathways Project-Based Assignment, you must meet the following basic qualifications:


Currently enrolled in, or have recently graduated from an MBA and available for 10-12 weeks between June and October
Minimum 3 years of professional experience (excluding internships)
Very good command of local language (CEFR B2) of your requested location (France, Spain, Germany, Italy, Poland, or Czech Republic) and English (CEFR B2)
Flexible to work in non-traditional shift patterns, which may include nights and weekends
Open to relocate within the country you have applied to work within
Analytical skills and sound business judgment
Ability to work full-time for 10-12 weeks


Preferred Qualifications

While not required, the following qualifications are preferred:


Professional experience in engineering, management, logistics, manufacturing, science, or any other STEM field
Demonstrable decision-making skills, enabling you to use sound reasoning as and when required
Direct management experience for employees and their performance
Previous experience in setting, monitoring, and improving KPIs or similar metrics
Successful track record in supporting internal or external customers
Exceptional interpersonal and communication skills (both written and verbal)
Knowledge of Lean, Six Sigma, or Kaizen techniques and methodologies


What to Expect

As a member of the Pathways Project-Based Assignment, you can expect:


A challenging and rewarding internship experience that will equip you with the skills needed to succeed as a Senior Operations Leader at Amazon
The opportunity to work on high-impact projects that drive business growth and customer satisfaction
The chance to learn from experienced leaders across operations and develop the skills needed to succeed in a fast-paced and dynamic environment
The opportunity to join a diverse and inclusive team that values passion, innovation, and customer obsession
The chance to make a real impact on the business and contribute to Amazon's mission to be the most customer-centric company on Earth


How to Apply

If you are a driven and ambitious professional looking to take your career to the next level, we encourage you to apply for the Pathways Project-Based Assignment. Please submit your application through our website, including your resume, cover letter, and any other relevant documents. We look forward to hearing from you!

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