Experienced Full Stack Omnichannel Customer Manager – Walmart E-commerce Strategy Development
At careerzynith, we're on a mission to revolutionize the way we connect with our customers and drive growth in the rapidly evolving digital landscape. As a highly accomplished Senior Omnichannel Customer Manager, you'll play a pivotal role in leading our Walmart e-commerce strategy, collaborating with internal teams and Walmart leadership to drive sales and optimize our online presence. If you're a digital commerce expert with a passion for driving results, building strong relationships, and influencing external and internal stakeholders, we want to hear from you.
**About careerzynith**
careerzynith is a leading food company that exists to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives, and reimagine new possibilities, every day. We look for people who want to bring their best – bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.
**Job Summary**
As a Senior Omnichannel Customer Manager at careerzynith, you'll be responsible for developing and executing the eCommerce sales strategy for Walmart and Sam's Club, focusing on Walmart.com performance and serving as the subject matter expert. This includes developing and implementing our omnichannel LRP strategy. You'll cultivate and maintain strong relationships with Walmart buyers, DMMs, VP/SVPs, agencies, and internal stakeholders, leveraging data to inform strategic decisions and drive thought leadership with Walmart. You'll also collaborate effectively across multiple internal teams and participate in key Walmart Inc. meetings.
**Key Responsibilities**
* Lead Walmart Digital Strategy: Develop and execute the eCommerce sales strategy for Walmart and Sam's Club, focusing on Walmart.com performance and serving as the subject matter expert.
* Manage Key Relationships: Cultivate and maintain strong relationships with Walmart buyers, DMMs, VP/SVPs, agencies, and internal stakeholders.
* Data-Driven Optimization: Leverage data (Luminate, GMI SCANR) to inform strategic decisions, drive thought leadership with Walmart, and partner with internal teams to optimize eCommerce commercial plans.
* Cross-Functional Collaboration: Collaborate effectively across multiple internal teams (including Supply Chain, Sustainability, Brand, Finance) and participate in key Walmart Inc. meetings (Customer Focused Planning, regional leadership meetings, etc.).
* Team Leadership & Mentorship: Manage a small team (currently one direct report, with opportunity for expansion) and mentor and guide colleagues, fostering a collaborative and high-performing culture.
* Drive Digital Growth: Focus on increasing digital share and driving overall growth within the Walmart digital channel.
* Culture: Bring a team-first mindset and join our fast-paced, highly accountable, successful Walmart Inc. Strategy Team.
**Minimum Qualifications**
* 8+ Years of Relevant Experience & Bachelor's Degree: 8+ years of experience in sales, marketing, category management, shopper/consumer insights, customer-facing account management, analytics, or trade funding. Strong analytical skills and experience building compelling selling stories using data are required. A Bachelor's degree is also required.
* Exceptional Digital Commerce Expertise: Proven success driving results within a major retail e-commerce ecosystem, coupled with a unique skillset ideally gained from a leading retailer (Walmart Connect, Sam's Club, Amazon, etc.) or top-tier agency/consulting firm.
* Omnichannel Strategy & Execution: Extensive experience developing and implementing omnichannel strategies, translating them into impactful sales and marketing initiatives. Adept at navigating the digital shelf, search optimization, and retail media.
* Cross-Functional Collaboration: A collaborative leader capable of effectively coordinating efforts across various teams, including customer, sales, marketing, shopper, and supply chain functions.
* Strategic Leadership & Influence: This role offers significant influence and impact within a collaborative environment, requiring experience coaching and developing teams to enhance digital capabilities.
* Strategic & Data-Driven Decision Making: Demonstrated advanced strategic thinking, planning, financial management, and influencing skills, coupled with proficiency in leveraging data (e.g., Scintilla, digital shelf data, media performance) to extract actionable insights and drive strategic direction.
**Additional Considerations**
* This role is based in Bentonville, AR, and not open to remote candidates.
* In addition to being relocation eligible, the option of a site visit will be offered to all candidates who are selected for an interview to explore the area and connect with the broader Walmart team in person.
**Compensation & Benefits**
* The salary range for this position is $124,200.00 - $186,400.00 / Annually.
* At careerzynith, we strive for each employee's pay at any point in their career to reflect their experiences, performance, and skills for their current role.
* Beyond base salary, careerzynith offers a competitive Total Rewards package focusing on your overall well-being, including health benefits, retirement, and financial wellbeing, time off programs, wellbeing support, and perks.
**How to Apply**
If you're a motivated and results-driven individual with a passion for digital commerce and customer management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!
**Apply Now**
Apply for this job
**About careerzynith**
careerzynith is a leading food company that exists to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives, and reimagine new possibilities, every day. We look for people who want to bring their best – bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.
**Job Summary**
As a Senior Omnichannel Customer Manager at careerzynith, you'll be responsible for developing and executing the eCommerce sales strategy for Walmart and Sam's Club, focusing on Walmart.com performance and serving as the subject matter expert. This includes developing and implementing our omnichannel LRP strategy. You'll cultivate and maintain strong relationships with Walmart buyers, DMMs, VP/SVPs, agencies, and internal stakeholders, leveraging data to inform strategic decisions and drive thought leadership with Walmart. You'll also collaborate effectively across multiple internal teams and participate in key Walmart Inc. meetings.
**Key Responsibilities**
* Lead Walmart Digital Strategy: Develop and execute the eCommerce sales strategy for Walmart and Sam's Club, focusing on Walmart.com performance and serving as the subject matter expert.
* Manage Key Relationships: Cultivate and maintain strong relationships with Walmart buyers, DMMs, VP/SVPs, agencies, and internal stakeholders.
* Data-Driven Optimization: Leverage data (Luminate, GMI SCANR) to inform strategic decisions, drive thought leadership with Walmart, and partner with internal teams to optimize eCommerce commercial plans.
* Cross-Functional Collaboration: Collaborate effectively across multiple internal teams (including Supply Chain, Sustainability, Brand, Finance) and participate in key Walmart Inc. meetings (Customer Focused Planning, regional leadership meetings, etc.).
* Team Leadership & Mentorship: Manage a small team (currently one direct report, with opportunity for expansion) and mentor and guide colleagues, fostering a collaborative and high-performing culture.
* Drive Digital Growth: Focus on increasing digital share and driving overall growth within the Walmart digital channel.
* Culture: Bring a team-first mindset and join our fast-paced, highly accountable, successful Walmart Inc. Strategy Team.
**Minimum Qualifications**
* 8+ Years of Relevant Experience & Bachelor's Degree: 8+ years of experience in sales, marketing, category management, shopper/consumer insights, customer-facing account management, analytics, or trade funding. Strong analytical skills and experience building compelling selling stories using data are required. A Bachelor's degree is also required.
* Exceptional Digital Commerce Expertise: Proven success driving results within a major retail e-commerce ecosystem, coupled with a unique skillset ideally gained from a leading retailer (Walmart Connect, Sam's Club, Amazon, etc.) or top-tier agency/consulting firm.
* Omnichannel Strategy & Execution: Extensive experience developing and implementing omnichannel strategies, translating them into impactful sales and marketing initiatives. Adept at navigating the digital shelf, search optimization, and retail media.
* Cross-Functional Collaboration: A collaborative leader capable of effectively coordinating efforts across various teams, including customer, sales, marketing, shopper, and supply chain functions.
* Strategic Leadership & Influence: This role offers significant influence and impact within a collaborative environment, requiring experience coaching and developing teams to enhance digital capabilities.
* Strategic & Data-Driven Decision Making: Demonstrated advanced strategic thinking, planning, financial management, and influencing skills, coupled with proficiency in leveraging data (e.g., Scintilla, digital shelf data, media performance) to extract actionable insights and drive strategic direction.
**Additional Considerations**
* This role is based in Bentonville, AR, and not open to remote candidates.
* In addition to being relocation eligible, the option of a site visit will be offered to all candidates who are selected for an interview to explore the area and connect with the broader Walmart team in person.
**Compensation & Benefits**
* The salary range for this position is $124,200.00 - $186,400.00 / Annually.
* At careerzynith, we strive for each employee's pay at any point in their career to reflect their experiences, performance, and skills for their current role.
* Beyond base salary, careerzynith offers a competitive Total Rewards package focusing on your overall well-being, including health benefits, retirement, and financial wellbeing, time off programs, wellbeing support, and perks.
**How to Apply**
If you're a motivated and results-driven individual with a passion for digital commerce and customer management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!
**Apply Now**
Apply for this job