**Experienced Full Stack Data Scientist – Customer Service Metrics & Insights**

At arenaflex, we're revolutionizing the way people consume entertainment. With over 300 million paid memberships in over 190 countries, we're the world's leading entertainment services provider. Our mission is to entertain the world, and we're looking for a talented Data Scientist to join our Customer Service organization. As a Data Scientist (L5) – Customer Service, you'll play a key role in guiding our CS team to deliver top-notch customer experiences that align with arenaflex's business strategy and operational excellence. **About arenaflex** arenaflex is a global entertainment powerhouse, offering a wide variety of TV series, films, and games across multiple genres and languages. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We're committed to ensuring that nothing gets between our members and their favorite shows, movies, and games. **The Role** As a Data Scientist (L5) – Customer Service, you'll be responsible for leading the evolution of CS metrics, identifying "north star" metrics, and driving them through CS teams. You'll think critically about business problems, deploy measurement techniques, and partner with executives, Product Managers, Data Engineers, Analytics Engineers, and Finance to foster a statistically rigorous, data-driven decision-making culture in CS. You'll also identify opportunity areas for experimentation and research, expanding the use of CS metrics across arenaflex to inform Product, Engineering, and Data Science. **Key Responsibilities** * Lead the evolution of CS metrics, identifying "north star" metrics and driving them through CS teams * Think critically about business problems and deploy measurement techniques * Partner with executives, Product Managers, Data Engineers, Analytics Engineers, and Finance to foster a statistically rigorous, data-driven decision-making culture in CS * Identify opportunity areas for experimentation and research * Expand the use of CS metrics across arenaflex to inform Product, Engineering, and Data Science * Develop and maintain complex data models and statistical frameworks to support business decisions * Collaborate with cross-functional teams to design and implement data-driven solutions * Communicate technical concepts and recommendations to a variety of audiences, including Engineering, Product, and senior leadership **Essential Qualifications** * Advanced degree in Statistics, Mathematics, Physics, Economics, or a related quantitative field * Strong statistical knowledge and intuition, with applied experience developing business-centric metrics frameworks * Strong SQL skills and programming experience (Python preferred) * Ability to effectively communicate technical concepts and convey clear recommendations to a variety of audiences * Experience with a wide range of measurement and prediction techniques (correlation analysis, observational causal inference, forecasting, quasi experimentation) * Comfort working with complex data; ability to thrive with minimal oversight and process **Preferred Qualifications** * Prior experience with Customer Service is not required, but a desire to learn and become an expert is a must * Experience with data visualization tools and techniques * Familiarity with cloud-based data platforms and big data technologies * Strong understanding of data governance and data quality principles **Skills and Competencies** * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong attention to detail and organizational skills * Ability to collaborate with cross-functional teams * Strong understanding of data-driven decision-making principles **Career Growth Opportunities and Learning Benefits** * arenaflex is committed to helping you grow and develop your skills and career. We offer a range of training and development programs, including data science boot camps, leadership development programs, and mentorship opportunities. * You'll have the opportunity to work on high-impact projects and collaborate with cross-functional teams to drive business results. * arenaflex is a global company with a diverse and inclusive culture. You'll have the opportunity to work with people from different backgrounds and industries, and to learn from their experiences and perspectives. **Work Environment and Company Culture** * arenaflex is a dynamic and fast-paced work environment, with a focus on innovation and experimentation. * We're committed to creating a culture of inclusion and diversity, where everyone feels valued and respected. * Our offices are designed to be collaborative and flexible, with open spaces, breakout rooms, and flexible work arrangements. * We offer a range of benefits and perks, including flexible time off, mental health support, and a 401(k) retirement plan with employer match. **Compensation and Benefits** * arenaflex offers a competitive compensation package, with a range of benefits and perks. * Our compensation structure consists solely of an annual salary, with no bonuses. * You choose each year how much of your compensation you want in salary versus stock options. * The range for this role is $170,000 - $720,000. * arenaflex provides comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. * We also offer paid leave of absence programs, with 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. **Inclusion and Diversity** * arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity builds stronger teams. * We approach diversity and inclusion seriously and thoughtfully, with a focus on creating a culture of inclusion and respect. * We're committed to hosting a meaningful interview experience for all candidates, and to providing accommodations and adjustments for disabilities or other reasons during the hiring process. **How to Apply** If you're a talented Data Scientist with a passion for customer service and a desire to join a dynamic and innovative company, we encourage you to apply for this role. Please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you! Apply for this job