**Experienced Full Stack Customer Support/Sales Representative – Seasonal Remote Opportunity**

At arenaflex, we're passionate about delivering exceptional customer experiences and helping homeowners transform their outdoor spaces into breathtaking retreats. As a key member of our team, you'll play a vital role in providing top-notch support and sales expertise to our clients, ensuring their satisfaction and loyalty. If you're a people person with a knack for building rapport, a passion for sales, and a knack for Excel magic, we want you to join our dynamic team! **About arenaflex** arenaflex is a leading provider of innovative landscaping solutions, dedicated to helping homeowners and businesses create stunning outdoor environments that enhance their quality of life. With a commitment to excellence, we strive to exceed our clients' expectations through exceptional service, cutting-edge technology, and a passion for delivering results. **Job Overview** We're seeking an experienced Customer Support/Sales Representative to join our team on a seasonal basis. As a remote worker, you'll be responsible for handling customer inquiries, providing sales consultations, and delivering exceptional customer experiences. If you're a self-motivated, detail-oriented individual with a passion for sales and customer service, we encourage you to apply. **Key Responsibilities** * Be the voice of arenaflex – Answer 20-30 calls/emails per day, providing exceptional customer service and support. * Host virtual consultations – Present 2-4, 30-45 minute Zoom consultations per day with prospective clients to discuss services and assess their needs. * Master Excel magic – Analyze pricing formulas and carefully price out each project, ensuring accuracy and efficiency. * Follow up like a pro – Keep in touch with leads through phone, email, and other platforms, nurturing relationships and driving sales. * Upsell & renew – Help customers discover additional services they'll love, increasing revenue and customer satisfaction. * Close deals – Onboard new clients and ensure smooth transitions, ensuring a seamless customer experience. * Stay organized – Track progress and maintain accurate records in our CRM, ensuring data integrity and informed decision-making. **What We're Looking For** * Exceptional English verbal and written communication skills (clear, fluent, and easily understood by customers). * Professional demeanor and appearance suitable for video consultations. * Extreme attention to detail, ensuring accuracy and precision in all aspects of the job. * Strong communication skills with the ability to build rapport and provide outstanding customer care. * Ability to work independently with minimal supervision, taking initiative and ownership of tasks. * 3+ years of customer service and sales experience, preferably related to the landscaping or B2C service industry. * Remote working experience, with a strong track record of productivity and results. **Tech Must-Haves** * Strong (above basic) proficiency in Microsoft Excel, Google Sheets, and computer skills. * Desktop (preferably multiple monitors) with a designated, quiet, and professional environment. * Wired USB noise-cancelling headset with an over-the-mouth microphone. * Hi-Speed Internet (preferably with an Ethernet connection. No satellite internet service providers). * Background check that will be paid for by arenaflex. **When You'll Work** * Totally Flexible! We believe in work-life balance. Flexible working hours between 8:00 AM - 7:00 PM CST. Flexible days, including mainly weekdays and sometimes on weekends if desired (to be mutually agreed upon). * June 1 – September 1: 20-30 hours/week * September 1 – December 1: 10-20 hours/week (holiday lighting season) * December 1 – April 1: No scheduled hours (time to hibernate) * April 1 – June 1 (2026): 10-15 hours per week **What's in It for You?** * Hourly Pay + Monthly Commissions + KPI Bonuses = Effective pay of: $25 - $28/hr (based on skills, experience & location) * Work from home, enjoying the flexibility and comfort of your own space. * Return each season – Become part of our fun, growing team! **How to Apply** If you're ready to join our dynamic team and deliver exceptional customer experiences, please submit your application directly through our website. ON YOUR APPLICATION: Please answer the 3 questions below. Please enter them into the "Additional Notes" section on the application: * What's your experience with Microsoft Excel (especially formulas, pricing tools, or data analysis)? * Describe your home office setup—include your equipment, internet connection, and any software tools you're confident using. * Give a brief example of how your attention to detail has helped you catch a mistake or improve a process. *** Important: Applications submitted through any other method will not be considered. *** **Questions?** Please email Derek at [insert email address]. **If you're ready to be part of an awesome team that makes homes and holidays brighter, we'd love to hear from you!*** Thank you so much for your time and consideration! **Expected salary:** $25 - 28 per hour **Location:** Long Lake, MN **Apply for the job now!** [insert link] Apply for this job