**Experienced Full Stack Customer Support Specialist – Web & Cloud Application Development**

Are you a customer-centric individual with a passion for innovation and a drive to continuously improve? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark's Customer Support team as a Senior Product Support Specialist. In this role, you will be the face of blithequark, providing exceptional support to our clients and helping them achieve their goals. **About blithequark** blithequark is a leading provider of innovative solutions for the modern business. Our mission is to empower entrepreneurs and small business owners to succeed in a rapidly changing world. We believe that our clients are at the heart of everything we do, and we are committed to delivering exceptional support and service to help them achieve their goals. **Our Values** At blithequark, we live by a set of core values that guide everything we do: * **Client-Centric**: We put our clients at the forefront of everything we do, always striving to deliver exceptional support and service. * **Innovative**: We believe in embracing new ideas and technologies to stay ahead of the curve and deliver innovative solutions to our clients. * **Zero Distractions**: We believe in minimizing distractions and staying focused on what matters most – delivering exceptional support and service to our clients. * **Relax**: We believe in creating a relaxed and supportive work environment that allows our team members to thrive and grow. **Job Summary** As a Senior Product Support Specialist, you will be responsible for providing exceptional support to our clients, helping them to resolve issues and achieve their goals. You will work closely with our clients to understand their needs and provide tailored solutions to meet their requirements. You will also collaborate with our internal teams to identify opportunities for improvement and drive change. **Key Responsibilities** * Provide exceptional support to our clients, responding to their queries and resolving issues in a timely and professional manner. * Collaborate with our clients to understand their needs and provide tailored solutions to meet their requirements. * Work closely with our internal teams to identify opportunities for improvement and drive change. * Develop and maintain in-depth knowledge of our products and services, including their features, benefits, and technical specifications. * Stay up-to-date with industry trends and developments, identifying opportunities for innovation and improvement. * Collaborate with our peer colleagues to increase client engagement and retention, working as one team to deliver exceptional support and service. **What You Bring** * **Client Focus**: You are passionate about delivering exceptional support and service to our clients, always striving to exceed their expectations. * **Innovation**: You are a creative problem-solver, always looking for new and innovative ways to deliver exceptional support and service. * **Ownership**: You take ownership of your work, setting high standards and striving to deliver exceptional results. * **Versatility**: You are adaptable and flexible, able to work in a dynamic environment where no two days are the same. * **Communication**: You are an excellent communicator, able to articulate complex ideas and solutions in a clear and concise manner. **What You Will Do** * Collaborate with our clients to understand their needs and provide tailored solutions to meet their requirements. * Develop and maintain in-depth knowledge of our products and services, including their features, benefits, and technical specifications. * Stay up-to-date with industry trends and developments, identifying opportunities for innovation and improvement. * Collaborate with our internal teams to identify opportunities for improvement and drive change. * Develop and implement best practices to improve support quality and efficiency. **How You Will Be Assessed** * **Ticket Goal + Case Volume**: You will be assessed on your ability to meet or exceed ticket goals and case volume targets. * **Consumer Satisfaction + Nature of Client Communications**: You will be assessed on your ability to deliver exceptional support and service, as measured by consumer satisfaction and the nature of client communications. **What Experience You Should Have** * **2+ years of experience in providing SaaS customer support to organizations with complex models**: You should have experience in providing support to clients with complex needs and requirements. * **Proven track record of delivering exceptional support and service**: You should have a proven track record of delivering exceptional support and service to clients, as measured by consumer satisfaction and the nature of client communications. * **Experience in constructing best practices for support quality and efficiency**: You should have experience in constructing best practices for support quality and efficiency, possibly from having worked as an SME, mentor, or leader. * **Ability to work independently and through uncertainty**: You should be able to work independently and through uncertainty, adding to a climate of collaboration and teamwork. * **Multiple examples of focusing on most impactful/valuable work among competing needs or requests**: You should have multiple examples of focusing on most impactful/valuable work among competing needs or requests. * **Knowledge of fundamental web technologies (e.g. HTML, CSS, JSON, JavaScript)**: You should have knowledge of fundamental web technologies, including HTML, CSS, JSON, and JavaScript. * **Knowledge of exploring and working with multiple support networks (e.g. Zendesk, Freshdesk, ServiceNow, LiveAgent, Radio, Salesforce, Twilio)**: You should have knowledge of exploring and working with multiple support networks, including Zendesk, Freshdesk, ServiceNow, LiveAgent, Radio, Salesforce, and Twilio. **Pay/Advantages** * **401k Retirement Plan**: We offer a 401k retirement plan to help you plan for your future. * **Excellent Health, Dental, Vision, and Parental Leave Benefits**: We offer excellent health, dental, vision, and parental leave benefits to support your well-being and family. * **Open and Transparent Culture**: We have an open and transparent culture that encourages collaboration and teamwork. * **Fantastic Opportunities for Career Growth and Progression**: We offer fantastic opportunities for career growth and progression, including training and development programs. * **On-Site Gym at HQ with Local Professional Trainers**: We have an on-site gym at our HQ with local professional trainers to help you stay fit and healthy. * **Every Other Week Free Lunch Nearby in the Office, Monthly blithequark Credit if Remote**: We offer every other week free lunch nearby in the office, and a monthly blithequark credit if you are remote. * **Unlimited PTO (Because of the nature of this work, collaboration with your manager and colleagues will be important to ensure the appropriate client inclusion is established)**: We offer unlimited PTO, because of the nature of this work, collaboration with your manager and colleagues will be important to ensure the appropriate client inclusion is established. * **Loads of Loot!**: We offer loads of loot, including swag, snacks, and other fun perks to make your workday more enjoyable. If you are a customer-centric individual with a passion for innovation and a drive to continuously improve, we invite you to join our team as a Senior Product Support Specialist. Apply now to take the first step towards a rewarding career with blithequark! Apply for this job