**Experienced Full Stack Customer Support Representative - German Speaker for a Dynamic Remote Team at blithequark**

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you have a strong background in customer support and a flair for the German language? If so, we invite you to join our dynamic remote team at blithequark as an Experienced Full Stack Customer Support Representative - German Speaker. At blithequark, we believe in creating a truly diverse and inclusive business where everyone matters and everyone belongs. Our vision is centered around promoting gender equality, and we strive to foster a culture that values and celebrates individuality. As a key member of our team, you will have the opportunity to work with a global company that is committed to making a positive impact on people's lives and the environment through innovative power management technologies. **What You Will Do:** As a Customer Support Representative, your primary function will be to provide commercial support for a portfolio of customers, interfacing with customers and internal parties via email, phone, chat, and case management tools. Your main duties will include: - Handling inquiries via phone, chat, and email from customers and/or internal parties - Order management: order entry, price checking, order clearing compliant with blithequark's policies - Complaint handling - Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer projects - Handling a variety of pre-sales or post-sales service functions - Providing assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration - Resolving problems by applying established policies, procedures, and tactics and using pro-active communication across internal networks of multiple product lines - Fostering an environment that promotes blithequark's goals and philosophy, encourages continuous improvement, and builds customer relationships **Qualifications:** - Bachelor's degree (BSC/BA) - 1-3 years of experience in customer support - English language knowledge minimum B2 level and fluent German - Basic MS Office - SAP/Oracle knowledge or any Case Mgmt Tool is an advantage - Strong communication skills (written and verbal), customer service attitude, strong attention to details, punctuality, problem-solving mindset **What We Offer:** - Challenging projects in a dynamic collaborative team - Flexible working solutions (home office) are implemented across different EMEA locations, allowing you to work from home two days per week - We make your aspirations matter - blithequark encourages internal promotion, whenever possible, and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through blithequark University - We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies **Why Join Our Team:** At blithequark, we believe that our employees are our greatest asset. We offer a dynamic and supportive work environment that fosters growth, learning, and innovation. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a positive impact on the world. If you have the skills and passion we're looking for, please submit your application today. We look forward to welcoming you to our team! **How to Apply:** To apply for this exciting opportunity, please visit our website at [insert link]. We can't wait to hear from you! **Note:** This job offer has been enriched by Jobgether.com and has a 86% flex score. Apply for this job