**Experienced Full Stack Customer Support Representative - Czech Speaking – Remote Work Opportunity**

Are you ready to embark on a thrilling career journey that combines your passion for communication, customer service, and technology? Look no further! arenaflex is seeking a highly skilled and enthusiastic Customer Support Representative - Czech Speaking to join our dynamic remote team. As a key member of our customer support team, you will be the face of our brand, providing exceptional support to our customers, and driving results that define the industry. **About arenaflex** arenaflex is a global technology and services leader that powers the brands of the future. We help well-known brands – the ones you use every day – improve their businesses with technology and integrated solutions, in over 70 countries. Our mission is to empower our customers to achieve their goals, and we're committed to delivering innovative solutions that make a real difference. **The Role** As a Customer Support Representative - Czech Speaking, you will be responsible for providing top-notch support to our customers via email, social media, and other communication channels. You will be the brand ambassador for arenaflex, showcasing our products and services, and exceeding customer expectations. Your role will involve: * Responding to customer inquiries via email and social media platforms, including Facebook, X, and Instagram * Maximizing opportunities to showcase arenaflex products and services * Handling general customer queries, such as missing orders, payment issues, product availability, and recommendations * Dealing with order queries, including cancellations, returns, and modifying orders * Ensuring a professional call manner and remaining knowledgeable on products and services offered * Maintaining and proactively improving sales skills, product knowledge, and competitor knowledge * Developing relationships with customers and encouraging referrals * Providing the best possible customer experience at all times **Your Qualifications** To succeed in this role, you will need: * Proficiency or bilingualism in Czech and English (oral and written) * Flexibility to work on an 8-hour rotational shift pattern, Monday to Sunday between 8am and 12 midnight * A minimum broadband speed of 10mbps and a private/dedicated workspace * A minimum of 6 months customer service experience * Proficiency in computer literacy and ability to navigate social media platforms * Excellent interpersonal and communication skills * A spotless record, free from any credit, criminal, or disciplinary issues **Preferred Qualifications** * Experience in community managing and engaging on social media * Familiarity with arenaflex products and services (although training will be provided) **What's in it for You?** As a valued member of our team, you can expect: * A competitive salary of £11.48 per hour with fortnightly pay * 28 days of vacation * Pension Scheme: auto-enrolment after 92 days employment (if eligible) * Employee Assist Program: a range of support and resources, accessed free * Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources * 0% Joining fee and discounted membership at PUREGYM * Comprehensive UNUM Dental cover enabling you to claim back costs of dental care for you and your dependents * Employee Stock Purchase Plan (ESPP) allowing you to buy arenaflex stock (arenaflex) * Group Life Assurance: open to all UK employees from day 1 of employment * Eyecare vouchers * Refer a Friend incentive * Career development in a global company with over 225,000 employees in more than 40 countries **Experience the Best Version of You!** If this role excites you, and you're ready to take your career to the next level, we want to hear from you! Apply today and discover why over 440k+ game-changers around the globe call arenaflex their "employer of choice." **Equal Opportunities Employer** arenaflex is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. **Eligibility to Work** In accordance with the United Kingdom's law, only applicants who are legally authorized to work in the UK will be considered for this position. **Job Types: Full-time, Permanent** **Pay: £11.48 per hour** **Expected hours: 40 per week** **Work Location: Remote** Apply now and take the first step towards an exciting career journey with arenaflex! Apply for this job