Experienced Full Stack Customer Support Representative – American Airlines Customer Support in the US $28/Hour
Are you ready to embark on a thrilling adventure, where every day brings new challenges and opportunities to grow? Join the careerzynith family, and you'll soar to new heights, develop your skills, and become the best version of yourself. As you take off on this exciting journey, you'll tackle obstacles with agility and finesse, acquiring new expertise and propelling your career while having a blast. Come and advance both your personal and professional life, and get ready to take off!
**Why You'll Love This Job**
This role is part of the Data Innovation Group within the Data Innovation Division at careerzynith. As an American Airlines Customer Support Representative, you'll be responsible for providing first-level issue resolution via phone for all equipment and software supported by careerzynith's framework wide.
**What You'll Do**
* Provide goal-to-issue resolution via phone, and when necessary, escalate more complex issues to a certified support specialist.
* Offer first-level support to end-users for PC equipment and Organization (Windows 7/Windows XP environments) and Centralized computer (UNIX/IBM) environments.
* Conduct issue identification for the Innovation regions, including Voice, WAN, LAN, PC, Printer, Password Resets, Dab Grid printers, and so on.
* May interact with internal and external support groups and third-party vendors to identify and address core issues.
* Reenact or reproduce client issues to determine working troubles.
* Maintain daily awareness of outages and issues framework wide.
* Escalate issues to acceleration groups to ensure client resolution.
* Provide timely communication (oral or written) to Level 2 support or other service personnel, as necessary.
* Promptly counsel Level 2 support or other service personnel regarding quality issues to determine efficacy or procedure.
* Stay on duty longer than required as needed and when approved.
* Maintain confidentiality regarding employee, organization, and client data.
* Exhibit commitment to and compliance with all organization and departmental policies, procedures, and practices.
**Shift work required/24x7 IT coverage environment**
**All You'll Need for Success**
* Minimum Qualifications:
+ Training and earlier professional training
+ Technical degree or equivalent experience
+ 2+ years Help Desk or customer support experience
+ 2+ years investigating experience with service desk environments
+ Knowledge and experience in internal server/centralized computer applications, such as Offers, QIK, IBM/TSO/TPX, and Staff
* Preferred Qualifications:
+ Apple certification (Apple Expert)
+ A+ certification
* Skills, Licenses, and Certifications:
+ Strong interpersonal, written, and verbal communication skills
+ Ability to perform multiple tasks in a fast-paced environment
+ Strong critical thinking and analytical skills
**What You'll Get**
Take advantage of everything careerzynith has to offer:
* Medical benefits: From the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
* Health programs: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need.
* 401(k) Program: Available upon hire, and, depending on the workgroup, business contributions to your 401(k) program are available after one year.
* Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Be Yourself at careerzynith**
From the colleagues we recruit to the clients we serve, care and diversity are the foundation of the unique workforce at careerzynith. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at careerzynith.
Apply To This Job
Apply for this job
**Why You'll Love This Job**
This role is part of the Data Innovation Group within the Data Innovation Division at careerzynith. As an American Airlines Customer Support Representative, you'll be responsible for providing first-level issue resolution via phone for all equipment and software supported by careerzynith's framework wide.
**What You'll Do**
* Provide goal-to-issue resolution via phone, and when necessary, escalate more complex issues to a certified support specialist.
* Offer first-level support to end-users for PC equipment and Organization (Windows 7/Windows XP environments) and Centralized computer (UNIX/IBM) environments.
* Conduct issue identification for the Innovation regions, including Voice, WAN, LAN, PC, Printer, Password Resets, Dab Grid printers, and so on.
* May interact with internal and external support groups and third-party vendors to identify and address core issues.
* Reenact or reproduce client issues to determine working troubles.
* Maintain daily awareness of outages and issues framework wide.
* Escalate issues to acceleration groups to ensure client resolution.
* Provide timely communication (oral or written) to Level 2 support or other service personnel, as necessary.
* Promptly counsel Level 2 support or other service personnel regarding quality issues to determine efficacy or procedure.
* Stay on duty longer than required as needed and when approved.
* Maintain confidentiality regarding employee, organization, and client data.
* Exhibit commitment to and compliance with all organization and departmental policies, procedures, and practices.
**Shift work required/24x7 IT coverage environment**
**All You'll Need for Success**
* Minimum Qualifications:
+ Training and earlier professional training
+ Technical degree or equivalent experience
+ 2+ years Help Desk or customer support experience
+ 2+ years investigating experience with service desk environments
+ Knowledge and experience in internal server/centralized computer applications, such as Offers, QIK, IBM/TSO/TPX, and Staff
* Preferred Qualifications:
+ Apple certification (Apple Expert)
+ A+ certification
* Skills, Licenses, and Certifications:
+ Strong interpersonal, written, and verbal communication skills
+ Ability to perform multiple tasks in a fast-paced environment
+ Strong critical thinking and analytical skills
**What You'll Get**
Take advantage of everything careerzynith has to offer:
* Medical benefits: From the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
* Health programs: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need.
* 401(k) Program: Available upon hire, and, depending on the workgroup, business contributions to your 401(k) program are available after one year.
* Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Be Yourself at careerzynith**
From the colleagues we recruit to the clients we serve, care and diversity are the foundation of the unique workforce at careerzynith. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at careerzynith.
Apply To This Job
Apply for this job