Experienced Full Stack Customer Support Executive – Strategic Accounts and Sales Growth
At careerzynith, we're dedicated to advancing patient health and empowering clear, confident decisions through our diagnostics and drug development offerings. As a leading global life sciences company, we're committed to innovation, diversity, and inclusion. We're seeking an experienced and highly motivated Full Stack Customer Support Executive to join our Genetics and Women's Health sales team. This unique opportunity will allow you to leverage your exceptional communication skills, strategic thinking, and passion for delivering exceptional customer experiences.
**About careerzynith**
careerzynith is a recognized leader in the life sciences industry, named to Forbes's 2020 World's Best Employers and Fast Company magazine's 2021 Most Innovative Companies list. We're proud to be a global organization that advances patient health and empowers clear, confident decisions through our diagnostics and drug development offerings. Our Genetics, IVF, Donor, and Women's Health segment is a key area of focus, and we're seeking a talented individual to join our team as a Full Stack Customer Support Executive.
**Job Summary**
As a Full Stack Customer Support Executive, you will report to the National Sales Director, Strategic Accounts. This role will provide comprehensive sales-related support, reporting, and procedures, as well as onboarding assistance to the Directors of Strategic Accounts (DSA) for select strategic accounts. You will work closely with field counterparts to maintain and grow selected strategic accounts through their engagement with clients. This is a unique opportunity to join a leading global life sciences company and contribute to our continued growth and success.
**Responsibilities**
As a Full Stack Customer Support Executive, you will be responsible for:
* Providing onboarding, maintenance, and cultivation of relationships with key accounts/practices to guarantee a top-level customer experience (75% of job responsibilities)
* Supporting assigned accounts, including running reports, ordering kits, monitoring turnaround times, personalizing requisitions, updating Salesforce, EMR, and portal requests
* Executing internal sales operations needed to establish new practices, including shipping requisitions, supplies, and kits; portal setup and usage; developing intervention/remediation plans as needed
* Building and training portals, EMR vetting, and interfacing (upon request of practice)
* Utilizing comprehensive analysis to target selected low-volume clients and potential new clients via cold calling for new growth opportunities and generating leads for aligned Directors of Strategic Accounts
* Collaborating with Labcorp Division sales, operations on an as-needed basis to satisfy customer needs and support the growth of new opportunities
* Upselling current clients and providing training on new product lines to ensure a smooth submission of new product line orders
* Researching, contacting, and securing 4-8 quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports
**Requirements**
To be successful in this role, you will need:
* A Bachelor's degree, preferably in Business or Life Sciences
* Preferred 3+ years of Client Services, Account Management, or Sales Experience in the Diagnostics segment
* Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems highly preferred
* Previous laboratory or diagnostics sales experience highly desired
* Excellent communication skills, both written and verbal
* Salesforce experience is preferred
**Skills and Competencies**
To excel in this role, you will need:
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Strong organizational and time management skills
* Ability to build and maintain relationships with key stakeholders
* Proficiency in Salesforce and other CRM systems
* Strong knowledge of the Diagnostics segment and industry trends
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to the growth and development of our employees. As a Full Stack Customer Support Executive, you will have opportunities to:
* Develop your skills and expertise in sales, account management, and customer support
* Collaborate with cross-functional teams to drive business growth and innovation
* Participate in training and development programs to enhance your knowledge and skills
* Contribute to the development of new products and services that meet the needs of our customers
**Work Environment and Company Culture**
careerzynith is a remote-friendly organization that values flexibility and work-life balance. As a Full Stack Customer Support Executive, you will work from home and have the opportunity to collaborate with colleagues across the globe. Our company culture is built on innovation, diversity, and inclusion, and we're committed to creating a workplace that is welcoming and inclusive for all employees.
**Compensation, Perks, and Benefits**
careerzynith offers a competitive compensation package, including:
* Salary range: $73,000 - $83,000 per year
* Comprehensive benefits, including medical, dental, vision, life, STD/LTD, 401(k), paid time off, and flexible time off
* Tuition reimbursement and employee stock purchase plan
* Opportunities for career growth and professional development
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and is committed to diversity and inclusion in the workplace. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual.
**How to Apply**
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We look forward to hearing from you!
Apply Now!
Apply for this job
**About careerzynith**
careerzynith is a recognized leader in the life sciences industry, named to Forbes's 2020 World's Best Employers and Fast Company magazine's 2021 Most Innovative Companies list. We're proud to be a global organization that advances patient health and empowers clear, confident decisions through our diagnostics and drug development offerings. Our Genetics, IVF, Donor, and Women's Health segment is a key area of focus, and we're seeking a talented individual to join our team as a Full Stack Customer Support Executive.
**Job Summary**
As a Full Stack Customer Support Executive, you will report to the National Sales Director, Strategic Accounts. This role will provide comprehensive sales-related support, reporting, and procedures, as well as onboarding assistance to the Directors of Strategic Accounts (DSA) for select strategic accounts. You will work closely with field counterparts to maintain and grow selected strategic accounts through their engagement with clients. This is a unique opportunity to join a leading global life sciences company and contribute to our continued growth and success.
**Responsibilities**
As a Full Stack Customer Support Executive, you will be responsible for:
* Providing onboarding, maintenance, and cultivation of relationships with key accounts/practices to guarantee a top-level customer experience (75% of job responsibilities)
* Supporting assigned accounts, including running reports, ordering kits, monitoring turnaround times, personalizing requisitions, updating Salesforce, EMR, and portal requests
* Executing internal sales operations needed to establish new practices, including shipping requisitions, supplies, and kits; portal setup and usage; developing intervention/remediation plans as needed
* Building and training portals, EMR vetting, and interfacing (upon request of practice)
* Utilizing comprehensive analysis to target selected low-volume clients and potential new clients via cold calling for new growth opportunities and generating leads for aligned Directors of Strategic Accounts
* Collaborating with Labcorp Division sales, operations on an as-needed basis to satisfy customer needs and support the growth of new opportunities
* Upselling current clients and providing training on new product lines to ensure a smooth submission of new product line orders
* Researching, contacting, and securing 4-8 quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports
**Requirements**
To be successful in this role, you will need:
* A Bachelor's degree, preferably in Business or Life Sciences
* Preferred 3+ years of Client Services, Account Management, or Sales Experience in the Diagnostics segment
* Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems highly preferred
* Previous laboratory or diagnostics sales experience highly desired
* Excellent communication skills, both written and verbal
* Salesforce experience is preferred
**Skills and Competencies**
To excel in this role, you will need:
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Strong organizational and time management skills
* Ability to build and maintain relationships with key stakeholders
* Proficiency in Salesforce and other CRM systems
* Strong knowledge of the Diagnostics segment and industry trends
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to the growth and development of our employees. As a Full Stack Customer Support Executive, you will have opportunities to:
* Develop your skills and expertise in sales, account management, and customer support
* Collaborate with cross-functional teams to drive business growth and innovation
* Participate in training and development programs to enhance your knowledge and skills
* Contribute to the development of new products and services that meet the needs of our customers
**Work Environment and Company Culture**
careerzynith is a remote-friendly organization that values flexibility and work-life balance. As a Full Stack Customer Support Executive, you will work from home and have the opportunity to collaborate with colleagues across the globe. Our company culture is built on innovation, diversity, and inclusion, and we're committed to creating a workplace that is welcoming and inclusive for all employees.
**Compensation, Perks, and Benefits**
careerzynith offers a competitive compensation package, including:
* Salary range: $73,000 - $83,000 per year
* Comprehensive benefits, including medical, dental, vision, life, STD/LTD, 401(k), paid time off, and flexible time off
* Tuition reimbursement and employee stock purchase plan
* Opportunities for career growth and professional development
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and is committed to diversity and inclusion in the workplace. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual.
**How to Apply**
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We look forward to hearing from you!
Apply Now!
Apply for this job