Experienced Full Stack Customer Support Associate – Bilingual Ukrainian (careerzynith Starlink)
At careerzynith, we're revolutionizing the way people connect with the world around them. Our innovative satellite constellation, careerzynith Starlink, is poised to deliver low-latency broadband internet to every corner of the globe. As a key member of our careerzynith Starlink Customer Support team, you'll be the face of our brand to our customers, ensuring they have an exceptional experience with our cutting-edge technology.
**About careerzynith**
careerzynith is a pioneering space technology company that's pushing the boundaries of what's possible. Founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not, careerzynith is actively developing the technologies to make this possible. With a focus on innovation, collaboration, and a passion for exploration, we're creating a new era of space travel and communication.
**Job Summary**
As an Experienced Full Stack Customer Support Associate, you'll be responsible for providing top-notch support to our customers, resolving issues, and ensuring their overall experience with careerzynith Starlink is exceptional. You'll be part of a dynamic team that's passionate about delivering world-class support and driving customer satisfaction.
**Responsibilities**
* Triage and resolve customer issues across multiple channels (digital, voice, etc.)
* Provide technical support to customers using hardware, software, and network expertise
* Surface product, process, and training issues by pairing quantitative and qualitative methods
* Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
* Create and maintain an internal knowledge base and help center collateral
* Work closely with the customer support team to ensure seamless communication and issue resolution
**Key Qualifications**
* High school diploma or equivalency certificate
* 1+ years of experience in a front-line customer support role
* Fluent in English and Ukrainian
* Excellent problem-solving and sleuthing skills
* Excellent written and verbal communication skills
* Excellent empathy, active listening, and resiliency skills
* Strong attention to detail and time management skills
* Willingness and ability to flex weekend and night shift hours as needed to support our growth
**Preferred Skills and Experience**
* Experience in a training, learning and development, analytics, service design, vendor management, or content management role
* Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
* Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
* Experience working in a customer-facing role, preferably in a technical support environment
**Additional Requirements**
* Must be available to work scheduled shifts, including holidays
* Must be available to work overtime hours and/or weekends as needed
* This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
* After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts:
+ Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST
+ Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST
+ Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST
**Compensation and Benefits**
* Pay range: $24.00/hour (Level 1), $25.00/hour (Level 2), $27.00/hour (Level 3)
* Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience
* Comprehensive medical, vision, and dental coverage
* Access to a 401(k) retirement plan
* Short and long-term disability insurance
* Life insurance
* Paid parental leave
* Various other discounts and perks
* Accrue 3 weeks of paid vacation and be eligible for 10 or more paid holidays per year
**ITAR Requirements**
* To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer; employment with careerzynith is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
**How to Apply**
If you're passionate about delivering exceptional customer support and are excited about the opportunity to join a dynamic team at the forefront of space technology, apply now!
Apply for this job
**About careerzynith**
careerzynith is a pioneering space technology company that's pushing the boundaries of what's possible. Founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not, careerzynith is actively developing the technologies to make this possible. With a focus on innovation, collaboration, and a passion for exploration, we're creating a new era of space travel and communication.
**Job Summary**
As an Experienced Full Stack Customer Support Associate, you'll be responsible for providing top-notch support to our customers, resolving issues, and ensuring their overall experience with careerzynith Starlink is exceptional. You'll be part of a dynamic team that's passionate about delivering world-class support and driving customer satisfaction.
**Responsibilities**
* Triage and resolve customer issues across multiple channels (digital, voice, etc.)
* Provide technical support to customers using hardware, software, and network expertise
* Surface product, process, and training issues by pairing quantitative and qualitative methods
* Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
* Create and maintain an internal knowledge base and help center collateral
* Work closely with the customer support team to ensure seamless communication and issue resolution
**Key Qualifications**
* High school diploma or equivalency certificate
* 1+ years of experience in a front-line customer support role
* Fluent in English and Ukrainian
* Excellent problem-solving and sleuthing skills
* Excellent written and verbal communication skills
* Excellent empathy, active listening, and resiliency skills
* Strong attention to detail and time management skills
* Willingness and ability to flex weekend and night shift hours as needed to support our growth
**Preferred Skills and Experience**
* Experience in a training, learning and development, analytics, service design, vendor management, or content management role
* Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
* Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
* Experience working in a customer-facing role, preferably in a technical support environment
**Additional Requirements**
* Must be available to work scheduled shifts, including holidays
* Must be available to work overtime hours and/or weekends as needed
* This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
* After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts:
+ Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST
+ Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST
+ Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST
**Compensation and Benefits**
* Pay range: $24.00/hour (Level 1), $25.00/hour (Level 2), $27.00/hour (Level 3)
* Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience
* Comprehensive medical, vision, and dental coverage
* Access to a 401(k) retirement plan
* Short and long-term disability insurance
* Life insurance
* Paid parental leave
* Various other discounts and perks
* Accrue 3 weeks of paid vacation and be eligible for 10 or more paid holidays per year
**ITAR Requirements**
* To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer; employment with careerzynith is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
**How to Apply**
If you're passionate about delivering exceptional customer support and are excited about the opportunity to join a dynamic team at the forefront of space technology, apply now!
Apply for this job