**Experienced Full Stack Customer Support Analyst – IT Support for Medical Imaging Software – 3rd Shift**

Are you a highly skilled and motivated individual with a passion for delivering exceptional customer support? Do you have a strong background in IT, particularly in medical imaging software? If so, we invite you to join our dynamic team at blithequark as a Customer Support Analyst. As a key member of our Night Shift Support team, you will play a vital role in ensuring our software is properly configured and working effectively and efficiently at all times. **About blithequark** blithequark is a leading provider of innovative medical imaging software solutions, dedicated to empowering healthcare professionals to deliver exceptional patient care. Our team is passionate about creating cutting-edge technology that makes a real difference in people's lives. As a Customer Support Analyst, you will be part of a collaborative and dynamic environment that values innovation, teamwork, and customer satisfaction. **Job Summary** We are seeking an experienced Customer Support Analyst to join our Night Shift Support team. As a primary technical resource for our customers, you will be responsible for real-time troubleshooting of our medical imaging software, InteleShare. You will work closely with customers to resolve technical issues, ensuring that all service level agreements (SLAs) are met and delivered according to Support specifications. This is a remote position within the USA, requiring substantial phone work and partnering directly with customers to problem-solve technical issues. **Key Responsibilities** * Respond to client problems (phone/portal) and actively monitor client sites * Log and document all incidents within a ticketing system and problems within ServiceNow * Analyze, diagnose root causes, known errors, and resolve challenging issues relating to software applications, Windows OS, SQL Server databases, and other related technologies * Refer incidents to other parties when an incident is beyond your current skill-set * Manage and exceed customers' expectations by providing excellent service * Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications * Participate in sharing knowledge and publishing Knowledge Base articles * Install and configure InteleShare software to assist in customer deployments * Participate in, and potentially lead, ad hoc projects to help improve InteleShare support operations * All work is done remotely through secure connections and via phone and remote desktop-sharing **Working Hours and Schedule** The working hours for this role are 12:00am - 8:00am ET, Thursday to Monday. This is a 3rd shift position, requiring flexibility and adaptability to work outside of traditional business hours. **Employment Requirements** * Excellent customer service skills * 1-2 years of work experience in Windows administration and technical customer support * Excellent knowledge of Microsoft Windows operating systems for Servers and Workstations * Excellent communication skills in English (verbal and written) * Excellent problem-solving & analytical ability * Displays high attention to problem description, detail, and impact * Ability to work under pressure - client-facing **Bonus Skills** * Experience running queries in SQL * Knowledge of Linux * Excellent knowledge of Mac OS * Experience with SaaS/cloud environments * Experience in a medical and/or research environment - DICOM, HL7, HIPAA, Healthcare IT (HIT), medical imaging - PACS or RIS **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. As a Customer Support Analyst, you will have opportunities to: * Participate in training and development programs to enhance your technical skills and knowledge * Collaborate with cross-functional teams to improve our software and support operations * Take on new challenges and responsibilities as you grow in your role * Enjoy a dynamic and supportive work environment that values innovation and teamwork **Work Environment and Company Culture** Our team is passionate about creating a positive and inclusive work environment that values diversity, equity, and inclusion. We are committed to: * Providing a safe and healthy work environment for all employees * Fostering a culture of respect, empathy, and open communication * Encouraging collaboration and teamwork to achieve our goals * Supporting employee well-being and work-life balance **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A salary range of $60,000 - $80,000 per year, depending on experience * Comprehensive benefits, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you are a motivated and experienced customer support professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. All applicants meeting minimum qualifications will be required to complete a 30-minute online assessment as part of their application. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history). **Confidentiality** All your information will be kept confidential according to EEO guidelines. **Remote Work Opportunity** This is a remote position within the USA, requiring substantial phone work and partnering directly with customers to problem-solve technical issues. **Apply Now** If you are ready to join our dynamic team and contribute to the success of blithequark, please click the link below to apply: Apply Job! Apply for this job