**Experienced Full Stack Customer Support Analyst – IT Support for arenaflex**

**Job Summary:** Join arenaflex, a leading innovator in the healthcare technology industry, as a Full Stack Customer Support Analyst – IT Support. As a key member of our Night Shift Support team, you will play a vital role in ensuring the seamless operation of our InteleShare application, a cutting-edge software solution for hospital networks and radiology facilities. If you possess excellent customer service skills, a strong technical background, and a passion for problem-solving, we invite you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a pioneering company that has revolutionized the healthcare technology landscape with its innovative solutions. Our mission is to empower healthcare professionals with cutting-edge tools and technologies that enhance patient care and outcomes. We are committed to fostering a culture of excellence, innovation, and collaboration, and we are seeking like-minded individuals to join our team. **Job Responsibilities:** As a Full Stack Customer Support Analyst – IT Support, you will be responsible for: * Responding to client problems (phone/portal) and actively monitoring client sites * Logging and documenting all incidents within a ticketing system and problems within ServiceNow * Analyzing, diagnosing root causes, known errors, and resolving challenging issues relating to software applications, Windows OS, SQL Server databases, and other related technologies * Referencing incidents to other parties when an incident is beyond your current skill-set * Managing and exceeding customers' expectations by providing excellent service * Ensuring that all service level agreements (SLAs) are met and delivered according to Support specifications * Participating in sharing knowledge and publishing Knowledge Base articles * Installing and configuring InteleShare software to assist in customer deployments * Participating in, and potentially leading, ad hoc projects to help improve IntelShare support operations * Working remotely through secure connections and via phone and remote desktop-sharing **Working Hours:** The working hours for this role are 12:00am - 8:00am ET, Thursday to Monday. This is a remote position within the USA, and you will be required to work independently with minimal supervision. **Requirements:** * Excellent customer service skills * 1-2 years of work experience in Windows administration and technical customer support * Excellent knowledge of Microsoft Windows operating systems for Servers and Workstations * Excellent communication skills in English (verbal and written) * Excellent problem-solving & analytical ability * Displays high attention to problem description, detail, and impact * Ability to work under pressure - client-facing **Preferred Skills:** * Experience running queries in SQL * Knowledge of Linux * Excellent knowledge of Mac OS * Experience with SaaS/cloud environments * Experience in a medical and/or research environment - DICOM, HL7, HIPAA, Healthcare IT (HIT), medical imaging - PACS or RIS **What We Offer:** * Competitive salary * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible remote work arrangements * Comprehensive benefits package * Recognition and rewards for outstanding performance **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and is committed to complying with all federal, state, and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history). **Application Process:** If you are a motivated and results-driven individual with a passion for customer support and technical problem-solving, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. All applicants meeting minimum qualifications will be required to complete a 30-minute online assessment as part of their application. **Take the Next Step:** Are you ready to join our team and contribute to our mission of empowering healthcare professionals with cutting-edge technologies? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job