**Experienced Full Stack Customer Success Technical Architect – Data Streaming Platform Development**

At arenaflex, we're not just building better tech – we're rewriting how data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. We're looking for a Customer Success Technical Architect (CSTA) to join our team in APAC. As a CSTA, you'll be a trusted technical advisor and advocate for our customers, working closely with them to ensure their success, retention, and expansion. You'll partner with cross-functional divisions such as Sales, Product Management, and Engineering to help our customers accelerate time to value, maximize product consumption, and achieve their overall business objectives. **About arenaflex** arenaflex is a leading provider of data streaming platforms, empowering companies to unlock the full potential of their data. Our platform is designed to put information in motion, enabling businesses to react faster, build smarter, and deliver experiences that are as dynamic as the world around them. We're a team of passionate individuals who are dedicated to helping our customers achieve their goals and build state-of-the-art data streaming platforms. **The Role** As a Customer Success Technical Architect, you'll be responsible for: * Championing and advocating for our customers within arenaflex, serving as the technical voice of the customer and coordinating between Confluent Sales, Product, Services, Support, and Training teams to drive technical success. * Identifying customer technical objections and developing strategies to address those blockers to adoption. * Proactively supporting customers through technical lifecycle activities such as architecture planning, cluster and security design, monitoring and automation, review and guidance on upgrade or migration plans, platform and application hardening ideas, and high availability design. * Guiding customers up the data streaming maturity curve through recommendations on advanced technical topics such as data mesh, stream processing, utilization optimization, and performance tuning. * Developing and presenting periodic customer reviews, including analysis of technical health and operational performance, to arenaflex senior management. * Documenting and transferring knowledge to customers and internal teams, assisting customers in advancing their knowledge and abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve our customers. * Leveraging knowledge of customer environments and use cases to influence the roadmap of arenaflex products. * When necessary, rolling up your sleeves and digging in to help address customer issues alongside arenaflex Technical Support Engineers and Core Engineering. **What You'll Bring** * Bachelor's degree in computer science or engineering, mathematics, or other quantitative field. * Demonstrated success in a technical field role for a product/SaaS company with enterprise customers. * Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment. * Excellent interpersonal and communication skills, with the ability to concisely explain tricky issues and complex solutions to a variety of personas. * Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention. * Collaborative spirit, outstanding consulting and relationship management skills, and ability to rapidly switch context. * Hands-on knowledge of one or more key cloud vendors (AWS, GCP, and Azure). * Solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.). * Experience prototyping and analyzing code for client solutions in multiple languages (e.g., Java, Python, Go, etc.). * Experience with Java Virtual Machine (JVM) tuning and troubleshooting. * Experience with operating Linux, with knowledge of how to configure, tune, and troubleshoot both RedHat and Debian-based distributions. * Ability to learn new technologies quickly, as well as a strong interest in doing so. * Flexibility to travel up to 20% of the time. **What Gives You an Edge** * arenaflex Developer or Administrator certifications ( * Experience with Apache Flink. * Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc. **What We Offer** * A dynamic and fast-paced work environment with a team of passionate individuals who are dedicated to helping our customers achieve their goals. * Opportunities for career growth and professional development, with a focus on learning and innovation. * A comprehensive benefits package, including health insurance, retirement savings, and paid time off. * A collaborative and inclusive work environment, with a focus on diversity, equity, and inclusion. * The chance to work on cutting-edge technology and make a real impact on the world. **How to Apply** If you're a motivated and experienced technical professional who is passionate about helping our customers succeed, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **About arenaflex** arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law. Apply for this job