**Experienced Full Stack Customer Success Manager – Workplace Equity Solutions**

Are you passionate about empowering organizations to build smarter compensation strategies while ensuring fair pay for all employees? Do you thrive in a dynamic environment where you can leverage your expertise to drive customer success and growth? Look no further than arenaflex, a Series C technology company revolutionizing the way organizations approach compensation and equity. At arenaflex, we're on a mission to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from top venture capital firms, we're expanding our team and products to help companies align their rewards strategies with their business goals. Our customers are our greatest asset, and we partner with many of the world's most recognized and respected enterprises to implement leading-edge compensation solutions with expert guidance. As an Experienced Full Stack Customer Success Manager at arenaflex, you'll play a critical role in building lasting relationships with our customers and guiding them to success. You'll own the relationship with your customers, focusing on delighting key decision-makers and advising them on comprehensive workplace equity strategies. Your expertise will help customers navigate intricate pay equity needs, product advancements, client feedback, and emerging industry trends. **Why this job is exciting:** * Provide advanced guidance, analysis, and mentorship to a dedicated portfolio of high-profile clients, steering them towards achieving complex workplace equity objectives. * Act as a recognized authority and trusted advisor, proactively engaging with clients to address intricate workplace equity needs, product advancements, client feedback, and emerging industry trends. * Collaborate closely with cross-functional teams, including Implementation, Sales, Subject Matter Experts, and Product Development, to ensure seamless support and exceptional client satisfaction throughout the customer journey. * Cultivate enduring relationships with clients, driving retention, identifying upsell opportunities, and fostering references at an elevated level. * Analyze and distill evolving client needs, contributing to product direction by collaborating closely with Product and Development teams to deliver innovative solutions tailored to client demands. * Play a pivotal role in shaping arenaflex's overarching customer service strategy, providing insights and recommendations to optimize onboarding, communication strategies, and ongoing client engagement as the company expands and scales. * Participate in advanced training programs to deepen expertise in workplace equity intricacies, encompassing advanced statistical techniques, analytics methodologies, and comprehensive understanding of pay equity legislation. **About you:** * 5+ years of demonstrated experience in Customer Success, with a proven track record managing large enterprise Fortune 100 companies. * Demonstrated ability to engage and multi-thread with C-Suite executives & SVP level. * Passionate about our mission to close pay gaps and create fairness in the workplace. * Self-starter who thrives working independently, with minimal supervision, in a collaborative, kind, and supportive environment. * Deeply curious, willing to explore all aspects of the platform to understand and identify new opportunities to meet customer needs. * Willing to ask questions and turn to others for support and expertise. * Stellar communication skills that help you connect with a range of people, from HR/Comp analysts to the C-suite. * Comfortable selling the value of workplace fairness solutions and supporting our Account Management team with renewals and upsells. * Empathetic, calm, and confident, with the ability to help customers overcome challenges. * Proactive, always two steps ahead to deliver what customers need next. * Highly organized with excellent time management skills. * Eager to leverage AI tools responsibly to maximize your work and enhance customer success. * Excited to own and drive initiatives within arenaflex that build your skills and interests. * Located in the NY Metro Area, able to work ET/CT hours, and authorized to work in the United States for any employer. **Why you'll love it here:** * Competitive Compensation: $99,000 - $116,000 per year plus 20% additional variable, with a geo-neutral approach to compensation within the US. * arenaflex Equity: Share in our success and growth. * Flexible Vacation Policy: Recharge when you need to, with paid sick & safe time, compassion leave, and voting leave. * Paid Parental leave. * Medical, Dental, Vision: arenaflex pays 90% of employee premiums, and 50% for dependents. * Life Insurance & Disability: arenaflex covers the full premium. * 401(k): Help you save for your future. * Fully remote model, with a required location in the NY Metro Area. **Role progression:** * Within 1 month, you'll have completed a comprehensive and supportive onboarding process to help you understand the platform, the business, and the customer journey. You'll be ready to be an advocate for workplace equity and help customers achieve it. * Within 3 months, you'll be fully ramped and supporting your own portfolio of customers and confidently running pay equity analyses on your own. * Within 6 months, you'll be growing a portfolio of customers, guiding the overall workplace equity strategy, playing an important role in customer renewal conversations, and influencing the product roadmap. **Interview process:** 1. Chat with a member of our Talent Team: 30 min phone call. 2. Meet the Hiring Manager: 45 min zoom interview. 3. Meet the Team: 3 video interviews with team members. 4. Final Interview: 1 hour Mock EBR Call. At arenaflex, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us. arenaflex is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability, and age. today and join our mission to revolutionize the way organizations approach compensation and equity. Apply for this job