**Experienced Full Stack Customer Success Manager – Web & Cloud Application Development**

At arenaflex, we're not just a company, we're a community built on shared values. We're redefining an age-old industry, and we're looking for talented individuals to join our team. As a Customer Success Manager at arenaflex, you'll be a key member of our fast-growing and high-performing Customer Success Organization, acting as the go-to resource for our valued customers. **The Opportunity** arenaflex is a global, award-winning organization with a reputation for delivering exceptional results. We've been named by Forbes as one of America's Best Startup Employers in 2021, Atlanta Business Chronicle's 2022 Healthiest Employers, and three times by Deloitte as a 'Fastest-Growing Technology Company in North America.' Our team is comprised of seasoned and up-and-coming Customer Success professionals who are all aligned on one vision and mission: * Vision: Every seller is loved by the buyers they serve (#saleslove) * Mission: Equip companies to maximize revenue by creating a fantastic buying experience As a Customer Success Manager at arenaflex, you'll have the opportunity to build long-term, trusted relationships with key executives and influencers with a subset of your customers. You'll own, drive, and affect change for your customers by having an obsessive focus on their outcomes. Daily, you'll focus on driving customer adoption through strategy calls and customized business reviews at the executive level. **Key Responsibilities** As a Customer Success Manager at arenaflex, you'll be responsible for ensuring successful product adoption and retention of key customers in the business. Specifically, you'll: * Effectively manage immediate escalations alongside long-term project plans * Organize workload and daily/weekly responsibilities in accordance with customer data points and situational context * Align with account teams to prioritize actions within your book of business * Pair pre-built resources with bespoke next steps that are relevant to the customer and their business objectives * Leverage tools to evaluate customer utilization patterns and provide relevant next-step recommendations * Share foundational sales engagement insights and best practices with an emphasis on how to execute those practices using arenaflex * Leverage and tailor scaled success plans * Proactively reach out to customers to offer data-driven recommendations on best practices to help them increase their ROI with arenaflex * Leverage scaled touchpoints to drive ROI across your entire customer base * Lead business reviews with key stakeholders (including C-Level) and deliver detailed success plans to help customers reach their business objectives and monitor progress **What We're Looking For** We're seeking an experienced customer-facing professional who will engage, retain, and drive our customers' understanding of arenaflex product offerings working strategically with sales, cs, and leadership (both internally and with the customer). You'll be measured on the retention, expansion, activities like business reviews and success plans, and the happiness index of a book of business (arenaflex's customers). **Essential Qualifications** * 2+ years of experience in a Customer Success role * 1+ years of experience using the Salesforce CRM. Must have an intermediate to expert knowledge of Salesforce CRM components such as leads, activities, contacts, opportunities, and reporting. (Salesforce Admin Certification is a plus!) * Previous experience in a SaaS/Technology company or fast-growing start-up preferred * Superb listening skills and the proven ability to dig deeper to uncover the customer's true objectives * High level of empathy - it's essential for our CSMs to be a good person to peers and customers * You are a clear, confident, and compelling communicator — in writing, in conversation, and in front of an audience * You are extremely perceptive and highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personality * You are an expert project manager who ruthlessly prioritizes, manages stakeholder expectations, and ensures all key objectives and timelines are met * You are resourceful, scrappy, and creative — if a playbook doesn't exist yet, you go figure it out and build it for the whole team to use * You are confident in technical conversations — hearing "API" doesn't make you run and hide **Career Growth Opportunities and Learning Benefits** As a Customer Success Manager at arenaflex, you'll have the opportunity to learn more, do more, and become more. Within one month, you'll: * Attend arenaflex's New Hire Orientation, where you'll learn our arenaflex story and understand what makes our "Lofters" unique * Join our 3-week Sales Bootcamp, where you'll learn our software and all the skills necessary to set you up for success, allowing you to make an impact in the market quickly * Begin 1:1's with your manager, understand your 30-60-90 day plan, meet & shadow current members of the arenaflex team, and delve into your territory * Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them * Meet key partners in Renewals, Sales, Support, Finance, Marketing, Executives, etc. - they'll be key relationships for you throughout your deal cycle * Become demo certified Within three months, you'll: * Begin working with customers * Be arenaflex admin-certified * Be enrolled in our arenaflex PM certification program * Be a product expert and feel comfortable walking a customer through all aspects of the arenaflex platform * Have proficiency in both the arenaflex product capabilities as well as modern sales engagement best practices Within six months, you'll: * Be running with your customer success plans and business reviews to encourage adoption & process optimization * Be able to show quantifiable ROI to customers in the form of success stories * Have a greater ability to understand deep technical aspects of a product and educate customers and peers using simplified explanations Within twelve months, you'll: * Set an example for new CSMs, and assist in training, onboarding, and motivating new Lofters * Be a proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance * Have a thorough understanding of the challenges an organization faces when implementing a new technology and how to help them manage change **Work Environment and Company Culture Highlights at arenaflex** arenaflex is a vibrant, open office that utilizes modern technology. We firmly believe you'll have the opportunity to grow more here than you would anywhere else. We're committed to creating a sense of belonging for all Lofters, and we integrate representation and inclusion into arenaflex's core by establishing and meeting specific, time-bound objectives for fair hiring and career growth. **Compensation, Perks, and Benefits** arenaflex is committed to creating a sense of belonging for all Lofters. We integrate representation and inclusion into arenaflex's core by establishing and meeting specific, time-bound objectives for fair hiring and career growth. We prioritize actionable steps over terminology, and showcase how a genuinely diverse and inclusive culture enhances our financial success and overall performance. We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. **Why You'll Love arenaflex** At arenaflex, we're not just a company, we're a community built on shared values. We're redefining an age-old industry, and we're looking for talented individuals to join our team. We're fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us! **Why Should You Work at arenaflex?** You'll become part of an amazing culture with a supportive CEO and smart teammates who actually care. You'll work with an amazing team you can learn from and teach. You'll experience joining a high-growth/high-trajectory organization. You'll hear "Yes, let's do that!" and then have the opportunity to successfully execute on your ideas. You'll build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives. We have a vibrant, open office that utilizes modern technology. We firmly believe you'll have the opportunity to grow more here than you would anywhere else. **Apply Now** If you're excited about this role and want to join our team, please apply now. We can't wait to hear from you! Apply for this job