**Experienced Full Stack Customer Success Manager – Regulatory and Compliance Solutions**

At arenaflex, we're a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. Our values-driven organization empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder, and Employee Satisfaction. Recognized by Newsweek as one of AMERICA'S MOST LOVED WORKPLACES for three consecutive years and a Built In Best Places to Work for six years, we are committed to our employees' total wellbeing. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to arenaflex – because being YOU thrives here. **Job Summary:** arenaflex is seeking a proactive and strategic Senior Customer Success Manager to serve as a trusted advisor for our clients, leading them through the post-sales life cycle of adoption, optimization, and growth across our portfolio of regulatory and compliance solutions. You will partner with our Sales, Product, Services, and Support teams to drive adoption and build relationships that add value and increase customer satisfaction. **Responsibilities:** As a Senior Customer Success Manager at arenaflex, you will be responsible for: - **Owning the post-sale client relationship**: Serve as a trusted advisor for assigned accounts, providing expert guidance and support to ensure their success with our regulatory and compliance solutions. - **Collaborating with cross-functional teams**: Work closely with Sales, Services, and Support to drive adoption, identify growth opportunities, and ensure alignment on customer strategy. - **Monitoring customer health metrics**: Proactively address issues, risks, or opportunities to ensure customer satisfaction and retention. - **Leading quarterly business reviews (QBRs)**: Conduct regular reviews with high-value accounts to discuss progress, provide feedback, and set goals for future growth. - **Advocating for the voice of the customer**: Contribute to product feedback and process improvement by sharing customer insights and needs with our internal teams. - **Utilizing technological solutions**: Leverage CRM, CSPs like Salesforce, Gainsight, and other tools to identify contacts, document activities, and track issues or insights. - **Traveling for customer-facing meetings**: Attend customer meetings and internal events (approximately 10-20% of the time) to build relationships and drive business growth. **Qualifications:** To succeed as a Senior Customer Success Manager at arenaflex, you will need: - **5+ years of experience** in Customer Success, Account Management, or a related client-facing role. - **Proven ability to manage complex customer relationships** and communicate with senior stakeholders. - **Strong change management, project management, and organizational skills** to drive adoption and growth. - **Effective, clear, and concise verbal and written communication skills**, as well as strong presentation skills to engage with customers and internal teams. - **Ability to adapt and change** with the needs of the organization and business. - **Experience working in SaaS, FinTech, RegTech, or with Enterprise B2B software**. **Preferred Qualifications:** - **Proficient using CRM and CS platforms** (e.g., Salesforce, Gainsight, or similar). - **Results-driven, self-motivated, and able to work independently** to drive business growth and customer satisfaction. - **US East Coast (e.g., New York or Boston) based** for potential travel requirements. - **Familiarity with SEC filings, financial reporting, or regulatory technology solutions** to provide expert guidance to customers. - **Experience working with legal, finance, or investor relations teams** to build relationships and drive business growth. **Work Environment and Company Culture:** arenaflex is a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder, and Employee Satisfaction. We offer a flexible workplace, comprehensive benefits, and opportunities for professional growth. Join our team and thrive in a dynamic and supportive environment. **Compensation, Perks, and Benefits:** arenaflex offers competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Enjoy a total wellbeing package that includes: - Competitive salary and bonus structure - Comprehensive benefits, including medical, dental, and vision insurance - Flexible work arrangements, including remote work options - Opportunities for professional growth and development - Recognition and rewards for outstanding performance **How to Apply:** If you're a proactive and strategic Senior Customer Success Manager looking for a new challenge, apply to this exciting opportunity at arenaflex. Click the link below to submit your application: **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. If you have a disability or are a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.arenaflex.com as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected]. **Protecting Your Identity:** arenaflex prioritizes protecting your identity and preventing scams. Please be aware of scammers impersonating arenaflex recruiters. arenaflex recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from [email protected]. If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via [email protected] (this email is for general TA questions and is not used for updates on your application status). Apply for this job