**Experienced Full Stack Customer Success Manager – Japan Market Expansion**

At arenaflex, we're on a mission to revolutionize the way teams work together, and we're looking for a talented and driven Customer Success Manager to join our Japan team. As a key member of our Customer Success team, you'll play a critical role in driving adoption and expansion for our customers in Japan, designing and running at-scale Customer Success programs, and helping build the foundations of Customer Success at arenaflex. **About arenaflex** arenaflex is a cutting-edge software company that provides a powerful platform for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email – with AI built in to find answers and automate work. Our platform is used by millions of users, from individuals to large organizations, and we're proud to have a strong presence in Japan. Our culture is built around collaboration, innovation, and a passion for making software toolmaking ubiquitous. **About the Role** As a Customer Success Manager at arenaflex, you'll be responsible for driving adoption and expansion for a large portfolio of customers in Japan. You'll host onboarding, training, and working sessions to educate our customers and dig deep into new use cases of our platform. You'll also design and run at-scale Customer Success programs, creating and publishing digital resources to help our customers maximize their opportunity with arenaflex. **What You'll Achieve** * Drive adoption and expansion for a large portfolio of customers in Japan * Design and run at-scale Customer Success programs * Help build the foundations of Customer Success at arenaflex * Meaningfully shape our future product by gaining insights from customer engagement and working with our product team to inform what we do next * Elevate your skills as we tackle our most impactful challenges **Skills You'll Need to Bring** * 3+ years of experience at a fast-growing software company * A track record of success in your current Customer Success or Account Management role * Experience of managing a large volume of accounts * A growth mindset and thrive in the building stage of a nascent team * Motivated by seeing others succeed and grow when you partner with them * Highly adaptable, easily acclimating to a rapidly changing business and industry * Love getting to know new people and helping them solve their business problems * Native-level Japanese and business-level English **Nice to Haves** * Experience building Customer Success playbooks or processes * Experience in scaled program management or building adoption campaigns * Experience using arenaflex (our platform) * Curious about data and insights, with experience using Salesforce and Gainsight * First or early hire at a fast-growing start-up **Work Environment and Company Culture** At arenaflex, we're passionate about creating a collaborative and innovative work environment. We believe in the importance of in-person collaboration and require all team members to work from our offices on Mondays and Thursdays (our designated Anchor Days). We're committed to providing a supportive and inclusive work environment, where everyone feels valued and empowered to contribute. **Career Growth Opportunities and Learning Benefits** We're committed to helping our employees grow and develop their skills. As a Customer Success Manager at arenaflex, you'll have access to a range of training and development opportunities, including: * Regular check-ins with your manager to discuss your progress and goals * Opportunities to attend industry conferences and events * Access to online training and development resources * Mentorship from experienced colleagues **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A comprehensive health insurance plan * A generous paid time off policy * Access to a range of employee perks and discounts * Opportunities for professional development and growth **How to Apply** If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you. To apply, please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. arenaflex considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. arenaflex is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. 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