**Experienced Full Stack Customer Success Manager – Enterprise B2B SaaS**

At arenaflex, we're revolutionizing the way businesses approach customer success. As a key member of our Customer Success team, you'll play a vital role in helping our customers achieve their goals and drive revenue growth. We're looking for a seasoned professional with a passion for delivering exceptional customer experiences and driving business outcomes. **About arenaflex** arenaflex exists to supercharge GTM teams. We make every rep a 10x seller. With arenaflex, organizations can have fewer, better reps to drive increased pipeline and revenue. Our AI-native prospecting platform is the world's most powerful, and we're trusted by high-growth companies like Asana, Monday, Canva, and Miro, where arenaflex powers up to 50% of their pipeline and eliminates 10+ hours of work per rep per week. **Our Mission** Our Customer Success team has one goal: to transform GTM teams into best-in-class operators, creating repeatable top-decile revenue performance and GTM efficiency. As a founding member of the team, you'll be at the forefront of our mission, working directly with customers in a highly consultative way to guide them through every step of the customer journey towards GTM excellence. **Why Join arenaflex?** * Be a founding member of the Customer Success team and build the foundation of Customer Success at arenaflex for years to come. * Create tangible impact for customers with a product they love. Drive value and get to know our customers across all levels - from our end users who rely on arenaflex to uncover new revenue opportunities, to senior leaders that rely on arenaflex to orchestrate their entire go-to-market engine. * Learn more in 1 week at arenaflex than 1 year at another company. We do more with less — we're able to ship what other teams with 10x of the resources do in 1/10th of the time. * Meaningfully shape our product. We're extremely customer-centric at arenaflex. You'll be the eyes and ears for all customer needs and work with the co-founders and Head of Product to inform our roadmap. * Join an incredible team at a magical time. We're at the beginning stages of explosive growth. Join a passionate, scrappy, and no-ego team of builders that will inspire you and make you laugh every day. **Responsibilities** As a Customer Success Manager at arenaflex, you'll be responsible for: * Operating as a business-impact obsessed consultant to our enterprise customers and the accountable owner for their success with arenaflex. * Developing and executing strategic action plans for each account to ensure customers' success throughout the customer journey. * Owning the relationship with a cross-functional team of our customers' senior leaders across Sales, RevOps, and Data, and being a trusted advisor on their strategic priorities as it relates to arenaflex. * Mapping customers' business priorities to solutions in arenaflex. Being prescriptive and highly consultative with customers on how we will drive their success. * Auditing the business impact of the customer's arenaflex program and running business review workshops, offering insightful GTM advice for driving increased revenue impact across the customer's GTM organization. * Proactively identifying customers who aren't maximizing their usage, subsequently creating and executing improvement plans. * Building and communicating a quantified value story. Analyzing success data and developing an impactful value narrative for the customer executive team. * Driving adoption directly and indirectly by managing the customer to effective change. * Owning the project management of activities (ours and the customer's) and actions to drive adoption. * Developing SME programs to create power users and influencers ready to champion and enable others in the business. * Prescribing incentive programs and reinforcement mechanisms to drive adoption and make sure arenaflex is embedded in core GTM processes. * Ensuring the customer has the right training and enablement assets available to their reps. * Identifying potential power users, low adopters, and bubble up to program leadership for action. * Educating users with product enablement & training. * Owning customer renewal and expansion. * Working closely with business stakeholders and executive leadership to craft a value narrative to maintain and expand our footprint with the customer's business. * Completely owning the renewal process, while working closely with our sales team to identify strategic areas of expansion. * Building customer success and being the voice of the customer. * Translating learnings from past experiences and time at arenaflex to iterate and improve on all parts of CS at arenaflex, including customer journey, rituals, and processes. * Collaborating and providing input on high-priority strategic initiatives that enable better support of our customers, including customer marketing, new product launches, customer service levels, and more. * Constantly capturing and synthesizing product feedback from our customers to provide datapoints to our Head of Product on product roadmap. **Requirements** To be successful in this role, you'll need: * 5+ years of Account Management or Customer Success experience in a Enterprise B2B SaaS role, managing customer relationships with 6-figure contracts at global enterprise organizations of 1,000-10,000 people. * Experience partnering with a cross-functional set of senior (Director+) stakeholders in enterprise organizations: influencing indirectly through champions, org mapping, and multi-threading complex organizational matrices to ensure successful product deployments and renewals. * Experience working with and effectively collaborating with technical and non-technical stakeholders in go-to-market, data, and operations. * Strong business acumen - you think business outcomes first, and can connect product adoption to business value. * Experience managing complex programs and initiatives, spanning hundreds of users, and many teams to quantifiable success. * You know how to communicate effectively to drive impact, across all forms (docs, emails, Slack messages, Powerpoint presentations) and at all levels (from AE to CRO). * You're a top performer, and can prove it. You have a track record of success with your customers. **Nice to Have** * Deep understanding of typical SaaS go-to-market motions and Sales strategies. * Experience in a Sales org as BDR/SDR, AE or AM. * Familiarity supporting GTM teams in previous roles. * Familiarity with or excitement around learning product-led-sales. * Passion for data products and especially the potential for products to unlock new capabilities by empowering non-technical users with data. **Compensation & Benefits** This role has the following on-target-earnings (OTE) target: $140,000 to $190,000. Compensation also includes equity and numerous perks and benefits, including: * Best in class medical, dental, and vision plans through our PEO. * A monthly wellness stipend to help support you in your health goals. * 401K through Guideline to help you invest in your future. * Access to mentorship programs through First Round Capital for personal growth and development. * 10 company holidays and discretionary vacation with a baseline requirement of 2 weeks / year. We work hard but don't want you to burn out! * Work from home stipend to help you succeed in a remote environment. **How to Apply** If you're excited about this opportunity, please send an email to [insert email] with "Customer Success App" in the subject line and tell us why you're excited to be part of the team. We can't wait to meet you! **DE&I** At arenaflex, we're looking for people who are humble overachievers with an ownership mentality and a love for building. If this sounds like you, we encourage you to apply, even if your skills don't perfectly match our job descriptions (especially if you're making a career change or are insanely passionate about AI and the next wave of sales intelligence!). At arenaflex, we welcome your diverse backgrounds and celebrate different perspectives that challenge the status quo. We will never discriminate on the basis of religion, color, gender identity, disability, marital status, or any other characteristics protected by law. Apply for this job