**Experienced Full Stack Customer Success Manager – Enterprise Account Management and Strategic Partnership Development**

For over 20 years, arenaflex has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for every day. **Join arenaflex in Shaping the Future of Work** At arenaflex, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. **About the Role** arenaflex is looking for an experienced Full Stack Customer Success Manager to manage a set of large enterprise accounts and improve customer satisfaction, application engagement, customer retention, and growth. As a key member of our Customer Success team, you will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from arenaflex. You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership. **Key Responsibilities:** - Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle - Accomplish a comprehensive engagement and communications strategy that maintains high customer satisfaction - Be the arenaflex expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties - Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand arenaflex use throughout the account - Implement and share best practices to ensure customers are realizing the greatest possible value from arenaflex - Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction - Be the primary interface to manage and resolve critical situations - Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of arenaflex - Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities - Exceed all performance targets, including maintaining high retention and growth rates - Accomplish other tasks as assigned **You Have:** - 8+ years of Customer Success or Account Management experience (or equivalent) - Strong commercial acumen to communicate technical subjects to non-technical personnel in large enterprises - Ability to operate with high autonomy and limited oversight, with a complete understanding of carrying out the needs of the business while successfully maintaining high customer satisfaction rates - Credibility and trust with customers and internal stakeholders by understanding their requirements - A track record of SaaS account management and high customer renewal rates - Experience maintaining valuable and outcome-based relationships with a diverse customer account base - Passion for working with leading edge, web-based technologies and a desire to understand arenaflex's benefits, use cases, and technical elements - Bachelor's degree in relevant field, or equivalent experience - Willing to travel based on customer and business need **Work Environment and Company Culture:** At arenaflex, we value diversity, equity, and inclusion. We strive to create an environment where everyone feels welcome, valued, and empowered to contribute their best work. Our company culture is built on the principles of collaboration, innovation, and customer obsession. We believe in fostering a culture of continuous learning, growth, and development, where our employees can grow professionally and personally. **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and access to cutting-edge technology and tools. **Equal Opportunity Employer:** arenaflex is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. **How to Apply:** If you're passionate about customer success, technology, and innovation, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume, cover letter, and any relevant work samples or references. We can't wait to hear from you and explore how you can contribute to arenaflex's mission to shape the future of work. Apply for this job