**Experienced Full Stack Customer Success Manager – Cybersecurity Solutions**

At arenaflex, we're on a mission to revolutionize the way organizations protect their digital infrastructures. As a leader in the cybersecurity industry, we're committed to providing cutting-edge solutions that empower our customers to stay ahead of the threats. Our innovative network detection and response (NDR) technology has earned us recognition as a market leader, and we're proud to have received the prestigious Gartner Peer Insights award for our commitment to customer satisfaction. If you're passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity. As a Senior Customer Success Manager at arenaflex, you'll have the opportunity to work with a platform and technology that enables you to help customers solve critical business problems. You'll excel at building lasting customer relationships, and your expertise will be instrumental in delivering solutions that customers previously thought infeasible or impossible to solve. **About arenaflex** arenaflex is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. We're on a mission to protect and propagate trust by revealing the cybertruth, and we partner with every customer, every day, to uncover it. Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network. When organizations have full network transparency with arenaflex, they can see more, know more, and stop more cyberattacks. **Job Summary** We're seeking an experienced Senior Customer Success Manager to join our team. As a key member of our Customer Success team, you'll play a leading role in ensuring the successful adoption and utilization of our NDR technology by our customers. You'll be responsible for analyzing customer requirements, promoting the highest value application of arenaflex in their business environment, and securing contract renewals and growth opportunities. You'll also engage with ExtraHop end-users to provide targeted assistance and enablement, assess customer needs, and coordinate high-value services such as arenaflex Professional Services and advanced training. **Key Responsibilities** * Analyze customer requirements and promote the highest value application of arenaflex in our customer's business environment. * Secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with arenaflex products and services. * Engage ExtraHop end-users to provide targeted assistance and enablement. * Assist in assessing customer needs and coordinate high-value services such as arenaflex Professional Services and advanced training. * Lead and facilitate new customer's initial onboarding and introduction to arenaflex. * Assess and document customer health and maturity levels to improve customer engagement strategy. * Execute direct customer engagement workflows and automated processes to evangelize arenaflex and engage a wide cross-section of our user community. * Assist and contribute to arenaflex’s Voice of Customer activities and provide influential input on product and service roadmap priorities. * Work with a diverse cross-section of arenaflex’s business units and represent customer needs and expectations. * Champion customer needs and opportunities for product enhancement with arenaflex development teams. * Develop and maintain Customer Success Plans documenting customer’s desired outcomes and value expectations. * Promote customers' use of our community platform and self-service capabilities. * Develop deep customer relationships across the customer organizations with key stakeholders and technology leaders. * Recognize organic opportunities for expansion/growth and engage the Sales team to pursue. * Host and conduct recurring customer meetings, working sessions, and Business Reviews with customers. * Operate as the nexus for customer engagement and strategy with other arenaflex teams such as Sales, Marketing, Product, and Support. **Required Qualifications** * Four-year college degree, preferably in a technical field such as management information systems or information technology. * Proven experience in customer success, account management, or a related field. * Excellent communication, interpersonal, and problem-solving skills. * Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and projects. * Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions. * Experience with project management and data interpretation is a plus. **Skills and Competencies** * Work cooperatively with others within the organization and other cross-functional stakeholders. * Work well in fast-paced, high-stress environments. * Has predictable, reliable attendance. * Effective communication skills, both verbal and written. * Excellent attention to detail. * Demonstrated ability to work flexibly, both with independent initiative and judgment as well as execute established Customer Success programs consistently and accurately. * Basic knowledge of networking principles (layers 2 through 4 of the OSI model) and application protocols (e.g., HTTP, TNS TDS, CIFS, NFS, and DNS). * Experience with project management is a plus. * Data interpretation experience using the arenaflex platform is a plus. * Experience in Enterprise IT application or networking support is a plus. * Experience working with Channel Partners. * Proficient user of Salesforce.com CRM or similar. * Intermediate-level skills with Microsoft Excel, familiar with formulas and basic data manipulation & analysis. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to supporting and enabling growth and opportunity for every employee at every level. We believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We're intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. We're committed to providing a supportive and inclusive work environment that fosters growth and development. Our team is passionate about cybersecurity and dedicated to making a real impact in the industry. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Health, Dental, and Vision Benefits * Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time * Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan * FSA and Dependent Care Accounts + EAP, where applicable * Educational Reimbursement * 401k with Employer Match or Pension where applicable * Pet Insurance (US Only) * Parental Leave (US Only) * Hybrid and Remote Work Model **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes everyone to come ready to participate in contributing to this truly unique environment. We're committed to supporting and enabling growth and opportunity for every employee at every level. **How to Apply** If you're passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity. Apply now to become a part of our dynamic and innovative team at arenaflex. Apply for this job