**Experienced Full Stack Customer Success Manager – Bilingual, Spanish or Portuguese**

At arenaflex, we're on a mission to revolutionize the way organizations protect their sensitive information. As a leading provider of cybersecurity software, we're trusted by millions of users and thousands of organizations worldwide. We're now seeking a driven, bilingual (Spanish or Portuguese) Customer Success Manager to join our high-performing team within our B2B sales division. **About arenaflex** arenaflex is one of the fastest-growing cybersecurity companies, and we're committed to helping our customers get the most out of their technology investments. Our team is comprised of seasoned technologists with experience selling into SME and Enterprise level accounts. We're passionate about identifying new business opportunities and expansion opportunities within named accounts. **Job Summary** As a Customer Success Manager, you'll work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions. You'll thrive in a supportive but independent workplace with the opportunity to grow as our organization grows. You'll meet or exceed sales targets within SMB Cohort, communicate with Spanish and/or Brazilian Portuguese speaking customers, and provide strong interactions with customers at the Senior Management level. **Key Responsibilities** * Meet or exceed sales targets within SMB Cohort * Communicate with Spanish and/or Brazilian Portuguese speaking customers, both written and verbal * Provide strong interactions with customers at the Senior Management level with support on forming relationships with C-level contacts * Work with clients to negotiate contract renewals, cross-sells, and upsells * Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews * Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals * Advise customers on best practices for securing and protecting their business against password-related breaches * Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle * Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers * Understand and navigate account procurement practices to negotiate licensing contracts * Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity * Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features, etc. * Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert * Drive customer advocacy in the form of references, referrals, and case studies * Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas * Participate in the evolution of Keeper Security's own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives * Contribute towards the development of a strong team environment by upholding high work standards * Jump at opportunities to go the extra mile to ensure our customers are supported and successful! **Requirements** * 1+ years of experience in Account Management or SaaS Customer Success/Sales roles * Must be fluent, both verbal and written in Spanish or Brazilian Portuguese and English * Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support * Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise * Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives * Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value * Energetic and self-motivated; a team player who is also a proactive and creative problem solver * Aptitude for learning software; strong with business applications * Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations * Working knowledge of Salesforce.com * Undergraduate degree preferred (BA/BS) * Experience working in IAM industry is a plus **Benefits** * Medical, Dental & Vision (Inclusive of domestic partnerships) * Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life * Voluntary Short/Long Term Disability Insurance * 401k (Roth/Traditional) * A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from anywhere while still being part of a dynamic and supportive team. Our company culture is built on a foundation of innovation, collaboration, and customer-centricity. We're committed to creating a workplace that's inclusive, diverse, and empowering. **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. You'll have access to a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Our company is committed to creating a culture of continuous learning and improvement. **How to Apply** If you're a motivated and results-driven Customer Success Manager with a passion for cybersecurity, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team! Apply for this job