Experienced Full Stack Customer Success Engineer – Healthcare Data Exchange and Integration
At careerzynith, we're revolutionizing the healthcare industry by providing access to actionable patient data, supporting a diverse set of clinical use cases, and improving outcomes across the country. As a Client Success Engineer, you'll play a crucial role in delivering exceptional value to our customers throughout their entire journey, from pre-sales to implementation and ongoing support. If you have a passion for healthcare technology, strong problem-solving skills, and experience with healthcare data exchange, we want to hear from you!
**About careerzynith**
careerzynith is a leading healthcare technology company that has been at the forefront of health information exchange since its founding in 2014. We've worked with some of the leading companies in health IT, value-based care, and digital health, including Virta Health, The Garage, Medhost, and many others. careerzynith is one of the five original organizations approved as a Qualified Health Information Network (QHIN) and the only QHIN to also be designated as a Qualified Health Information Organization (QHIO).
**What You Will Do at careerzynith**
As a Client Success Engineer, you'll be responsible for delivering exceptional value to our customers throughout their entire journey, from pre-sales to implementation and ongoing support. Your key responsibilities will include:
* **Customer Engagement**: Partner with the sales team during the pre-sales phase to provide technical insights, demo solutions, and assess fit for the customer's needs.
* **Implementation**: Drive the technical aspects of the onboarding and implementation process, ensuring successful deployment, configuration, and integration of solutions.
* **Technical Support**: Provide expert troubleshooting and support for customers, helping resolve complex issues related to HL7 v2, FHIR (STU3 and R4), and other Healthcare-related data exchange protocols.
* **Customer Training**: Conduct technical training sessions for customers, enabling them to effectively use our products and optimize their workflows.
* **Project Coordination**: Collaborate closely with project managers, product teams, and other internal stakeholders to deliver a seamless customer experience.
* **Product Feedback**: Gather and communicate customer feedback to the development teams to help shape future product enhancements.
**What You Bring to the Role**
To succeed in this role, you'll need to bring the following skills and experience:
* **5+ years of experience** working in healthcare IT, customer success, or a related role.
* **Experience working with RESTful and/or SOAP APIs** to integrate and automate workflows.
* **Knowledge of Internet Security protocols and implementations**, including TLS, mutual TLS, OAuth, IPSEC, and SFTP.
* **Experience with Project Management**.
* **Strong knowledge of healthcare data standards**, including HL7 v2, FHIR, IHE, and CDA.
* **Experience with Mirth (or other integration engines)** is a plus.
* **Proven ability to work with both technical and non-technical stakeholders**.
* **Excellent communication and interpersonal skills** to build trust and rapport with customers.
* **Ability to manage multiple projects and priorities** in a fast-paced environment.
* **Problem-solving mindset** with a focus on delivering customer value.
**What You Will Love About Us!**
At careerzynith, we offer a comprehensive benefits package that includes:
* **Market-based approach to pay**, with a base salary range of $122,000 to $145,000, based on experience and geography.
* **Remote work** opportunities, allowing you to work from anywhere.
* **New hire stock option grant**, giving you a stake in the company's success.
* **401(k) plan with discretionary annual matching**, helping you save for your future.
* **Medical, dental, and vision insurance**, ensuring you have access to quality healthcare.
* **Short-, long-term disability, life insurance, and mental health & wellness support**, providing you with peace of mind.
* **Unlimited PTO plus 12 Holidays**, allowing you to recharge and relax.
* **Paid parental leave** (up to 12 weeks), supporting you during this special time.
* **Monthly stipend for phone and internet**, helping you stay connected.
* **Stipend for home office equipment** (we provide the laptop), ensuring you have the tools you need.
* **Annual learning & development reimbursement**, helping you grow and develop your skills.
**Why Join careerzynith?**
At careerzynith, we're committed to creating a diverse and inclusive workforce that reflects the communities we serve. We believe that a diverse team is a stronger team, and we're dedicated to creating a workplace where everyone feels valued and respected. If you're passionate about healthcare technology and committed to delivering exceptional value to our customers, we want to hear from you!
**How to Apply**
If you're ready to join a dynamic and innovative team that's revolutionizing the healthcare industry, apply now! We can't wait to hear from you and learn more about your qualifications and experience.
Apply for this job
**About careerzynith**
careerzynith is a leading healthcare technology company that has been at the forefront of health information exchange since its founding in 2014. We've worked with some of the leading companies in health IT, value-based care, and digital health, including Virta Health, The Garage, Medhost, and many others. careerzynith is one of the five original organizations approved as a Qualified Health Information Network (QHIN) and the only QHIN to also be designated as a Qualified Health Information Organization (QHIO).
**What You Will Do at careerzynith**
As a Client Success Engineer, you'll be responsible for delivering exceptional value to our customers throughout their entire journey, from pre-sales to implementation and ongoing support. Your key responsibilities will include:
* **Customer Engagement**: Partner with the sales team during the pre-sales phase to provide technical insights, demo solutions, and assess fit for the customer's needs.
* **Implementation**: Drive the technical aspects of the onboarding and implementation process, ensuring successful deployment, configuration, and integration of solutions.
* **Technical Support**: Provide expert troubleshooting and support for customers, helping resolve complex issues related to HL7 v2, FHIR (STU3 and R4), and other Healthcare-related data exchange protocols.
* **Customer Training**: Conduct technical training sessions for customers, enabling them to effectively use our products and optimize their workflows.
* **Project Coordination**: Collaborate closely with project managers, product teams, and other internal stakeholders to deliver a seamless customer experience.
* **Product Feedback**: Gather and communicate customer feedback to the development teams to help shape future product enhancements.
**What You Bring to the Role**
To succeed in this role, you'll need to bring the following skills and experience:
* **5+ years of experience** working in healthcare IT, customer success, or a related role.
* **Experience working with RESTful and/or SOAP APIs** to integrate and automate workflows.
* **Knowledge of Internet Security protocols and implementations**, including TLS, mutual TLS, OAuth, IPSEC, and SFTP.
* **Experience with Project Management**.
* **Strong knowledge of healthcare data standards**, including HL7 v2, FHIR, IHE, and CDA.
* **Experience with Mirth (or other integration engines)** is a plus.
* **Proven ability to work with both technical and non-technical stakeholders**.
* **Excellent communication and interpersonal skills** to build trust and rapport with customers.
* **Ability to manage multiple projects and priorities** in a fast-paced environment.
* **Problem-solving mindset** with a focus on delivering customer value.
**What You Will Love About Us!**
At careerzynith, we offer a comprehensive benefits package that includes:
* **Market-based approach to pay**, with a base salary range of $122,000 to $145,000, based on experience and geography.
* **Remote work** opportunities, allowing you to work from anywhere.
* **New hire stock option grant**, giving you a stake in the company's success.
* **401(k) plan with discretionary annual matching**, helping you save for your future.
* **Medical, dental, and vision insurance**, ensuring you have access to quality healthcare.
* **Short-, long-term disability, life insurance, and mental health & wellness support**, providing you with peace of mind.
* **Unlimited PTO plus 12 Holidays**, allowing you to recharge and relax.
* **Paid parental leave** (up to 12 weeks), supporting you during this special time.
* **Monthly stipend for phone and internet**, helping you stay connected.
* **Stipend for home office equipment** (we provide the laptop), ensuring you have the tools you need.
* **Annual learning & development reimbursement**, helping you grow and develop your skills.
**Why Join careerzynith?**
At careerzynith, we're committed to creating a diverse and inclusive workforce that reflects the communities we serve. We believe that a diverse team is a stronger team, and we're dedicated to creating a workplace where everyone feels valued and respected. If you're passionate about healthcare technology and committed to delivering exceptional value to our customers, we want to hear from you!
**How to Apply**
If you're ready to join a dynamic and innovative team that's revolutionizing the healthcare industry, apply now! We can't wait to hear from you and learn more about your qualifications and experience.
Apply for this job