**Experienced Full Stack Customer Success Director – Consumer Industry Vertical**

At arenaflex, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. Our customers rank among the who's who in the Fortune 50, and we are committed to their success and to our Winning Culture. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based, and disciplined in execution, you'll be inspired, connected, developed, and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! **Job Summary:** arenaflex is looking for a highly driven and dynamic CUSTOMER SUCCESS DIRECTOR. In this role, based in Miami, you will manage a team of 3-5 field resources (individual contributors) and oversee a strategic set of customers within the Consumer industry vertical. You will be a front-line leader, who reports directly to the AVP of Customer Success for the Consumer industry vertical. You will work closely with other front-line leaders from customer success, sales, professional services, partner alliances, product, support, legal, and operations to drive customer outcomes and ensure business performance targets are achieved. **Key Responsibilities:** * Execute the overall company and Customer Success strategy to deliver business critical outcomes related to customer acquisition, implementation, adoption, and expansion. * Lead and coach your team to achieve quarterly business goals and drive key performance metrics including best in class retention rates, strong and consistent contribution of qualified leads for new business (CSQL), and NNACV expansion to grow the existing customer base. * Provide weekly and monthly business forecasts related to these key metrics, with emphasis on rigorous inspection to drive forecast accuracy. * Serve as a client-facing champion and foster senior-level customer relationships across your book of business. * Operate with a strong go-to-market (GTM) and commercial mindset to drive strategic alignment, ensure tactical execution, influence key decisions, and secure commercial and operational commitments that strengthen customer relationships. * Ensure the execution of key business excellence programs that are designed to ensure successful arenaflex implementations, help customers achieve measurable business value from their investment, and identify and mitigate customer risks that emerge due to evolving business conditions. * Success in this role will be measured by how effectively your customers are able to sustainably and cost-effectively maintain and expand their use of the arenaflex platform to transform their business. **Essential Qualifications:** * Proven track record of success in a customer-facing role, with a minimum of 5 years of experience working in SaaS and 3-5 years of prior management experience. * Bachelor's degree, with a focus on business, finance, marketing, operations, supply chain, technology, or other field with demonstrated relevance. MBA a plus. * Customer success-oriented background, ideally with supporting enterprise performance management (EPM), multi-dimensional modeling platforms, or another leading SaaS provider. * Experience negotiating commercial agreements for software and related services, with the ability to shape and influence commercial strategy for million-dollar agreements thoughtfully and creatively. **Preferred Qualifications:** * Strong business acumen, with a strong business IQ coupled with exceptional written and verbal communication skills and proven ability to interface and influence senior executives. * Financial expertise, with knowledge of business, finance, accounting, and strategy. * Analytical skills, with a critical thinker who is able to consistently reprioritize and execute with speed and precision. * Collaboration, with a world-class collaborator who is open to learning new concepts and values ideas from others. * Leadership, with the ability to define clear objectives, communicate goals, and hold others accountable. * Industry knowledge, with well-informed and educated on industry trends and events. * Financial analysis, with comfort reading and interpreting financial results from 10K and other publicly available sources. * Values-driven, with a commitment to values-based, inclusive, and empathetic leadership. * Organization, with the ability to manage a demanding and evolving calendar. * Ethics, with unwavering ethics and commitment to always doing the right thing. * Results-oriented, with a desire to go above and beyond to deliver results and build a category-leading company. * Strategic thinking, with the ability to align corporate goals with regional and team initiatives, shape strategy, and set vision for a large organization. * Problem-solving, with the ability to quickly identify challenges and identify actionable steps to resolve. * Learning agility, with the ability to synthesize large volumes of information and identify the most important points. * Risk management, with the ability to identify risk early and address it before escalation. * Communication, with the ability to articulate complex ideas clearly and succinctly and develop customer-facing and executive-ready messages and presentations. * Collaboration, with experience working with 3rd party consulting partners to support customer engagements. * Operational excellence, with a commitment to business and operational excellence to drive world-class business performance. * Technical proficiency, with knowledge of agile software implementation methodologies. * Customer focus, with strong customer management skills and executive-level communication experience. * People development, with strong management and leadership experience, with experience cultivating talent. * Business planning, with knowledge of business planning and forecasting practices. **Work Environment and Company Culture:** arenaflex is a dynamic and innovative company that values diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including a base salary, bonus, and stock options. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **How to Apply:** If you are a motivated and results-driven individual who is passionate about customer success and is looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Disclaimer:** arenaflex does not extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. We do not send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from arenaflex would come from an @arenaflex.com email address. Should you have any doubts about the authenticity of an email, letter, or telephone communication purportedly from, for, or on behalf of arenaflex, please send an email to [email protected] before taking any further action in relation to the correspondence. Apply for this job