**Experienced Full Stack Customer Success Director – Consumer Industry Vertical**

At arenaflex, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform, empowering our customers to outpace their competition and the market. Our customers rank among the who's who in the Fortune 50, and we're committed to their success and to our Winning Culture. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based, and disciplined in execution, you'll be inspired, connected, developed, and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next – together! **Job Summary:** arenaflex is looking for a highly driven and dynamic CUSTOMER SUCCESS DIRECTOR to manage a team of 3-5 field resources (individual contributors) and oversee a strategic set of customers within the Consumer industry vertical. As a front-line leader, you will report directly to the AVP of Customer Success for the Consumer industry vertical and work closely with other front-line leaders from customer success, sales, professional services, partner alliances, product, support, legal, and operations to drive customer outcomes and ensure business performance targets are achieved. **Key Responsibilities:** * Execute the overall company and Customer Success strategy to deliver business-critical outcomes related to customer acquisition, implementation, adoption, and expansion. * Lead and coach your team to achieve quarterly business goals and drive key performance metrics, including best-in-class retention rates, strong and consistent contribution of qualified leads for new business (CSQL), and NNACV expansion to grow the existing customer base. * Provide weekly and monthly business forecasts related to these key metrics, with emphasis on rigorous inspection to drive forecast accuracy. * Serve as a client-facing champion and foster senior-level customer relationships across your book of business, operating with a strong go-to-market (GTM) and commercial mindset to drive strategic alignment, ensure tactical execution, influence key decisions, and secure commercial and operational commitments that strengthen customer relationships. * Ensure the execution of key business excellence programs that are designed to ensure successful arenaflex implementations, help customers achieve measurable business value from their investment, and identify and mitigate customer risks that emerge due to evolving business conditions. **Essential Qualifications:** * Proven track record of success in a customer-facing role, with a minimum of 5 years of experience working in SaaS and 3-5 years of prior management experience. * Bachelor's degree, with a focus on business, finance, marketing, operations, supply chain, technology, or other field with demonstrated relevance. MBA a plus. * Customer success-oriented background, ideally with supporting enterprise performance management (EPM), multi-dimensional modeling platforms, or another leading SaaS provider. * Experience negotiating commercial agreements for software and related services, with the ability to shape and influence commercial strategy for million-dollar agreements thoughtfully and creatively. **Preferred Qualifications:** * Strong business acumen, with a deep understanding of business, finance, accounting, and strategy. * Analytical skills, with the ability to consistently reprioritize and execute with speed and precision. * Collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders. * Leadership skills, with the ability to define clear objectives, communicate goals, and hold others accountable. * Industry knowledge, with a well-informed and educated understanding of industry trends and events. * Financial analysis skills, with the ability to read and interpret financial results from 10K and other publicly available sources. * Values-driven, with a commitment to diversity, equity, inclusion, and belonging (DEIB). * Organization skills, with the ability to manage a demanding and evolving calendar. * Ethics, with an unwavering commitment to always doing the right thing. * Results-oriented, with a desire to go above and beyond to deliver results and build a category-leading company. * Strategic thinking, with the ability to align corporate goals with regional and team initiatives, shape strategy, and set vision for a large organization. * Problem-solving skills, with the ability to quickly identify challenges and identify actionable steps to resolve. * Learning agility, with the ability to synthesize large volumes of information and identify the most important points. * Risk management, with the ability to identify risk early and address it before escalation. * Communication skills, with the ability to articulate complex ideas clearly and succinctly and develop customer-facing and executive-ready messages and presentations. * Collaboration, with experience working with 3rd party consulting partners to support customer engagements. * Operational excellence, with a commitment to business and operational excellence to drive world-class business performance. * Technical proficiency, with knowledge of agile software implementation methodologies. * Customer focus, with strong customer management skills and executive-level communication experience. * People development, with strong management and leadership experience, with experience cultivating talent. * Business planning, with knowledge of business planning and forecasting practices. **Work Environment and Company Culture:** arenaflex is a dynamic and innovative company that values diversity, equity, inclusion, and belonging (DEIB). We believe in creating a work environment that is inclusive, respectful, and supportive of all employees. Our company culture is built on the principles of being strategy-led, values-based, and disciplined in execution. We are committed to attracting and retaining the best talent and fostering an inclusive culture that strengthens our business. **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including a base salary range of $200,000 - $271,000 USD. We also offer a range of benefits, including health insurance, retirement savings, and paid time off. Additionally, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. **How to Apply:** If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Disclaimer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. Apply for this job