**Experienced Full Stack Customer Solutions Specialist – 3rd Shift Roadside Assistance**

**Join arenaflex, North America's fastest growing roadside assistance company and dispatch technology platform, as we revolutionize the way we provide best-in-class roadside assistance to our members.** At arenaflex, we're passionate about delivering exceptional customer experiences and providing our team members with the tools and opportunities they need to succeed. As a Customer Solutions Specialist (CSS), you'll play a vital role in our 24x7x365 call centers, taking inbound calls from members in need of roadside assistance and providing top-notch customer care and follow-up. **About arenaflex** arenaflex is a rapidly growing company with multiple 24x7x365 call centers across North America, including Canada, and headquarters located in downtown Johnson City, TN. Our business objective is to provide best-in-class roadside assistance to all our members, and we're committed to using innovative technology to make it happen. **Job Summary** We're seeking dedicated customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs). As a CSS, you'll be responsible for taking inbound calls from members in need of roadside assistance, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow-up. Our revolutionary technology takes the guesswork out of the job and provides you with all the tools you need to be successful. **Responsibilities** As a Customer Solutions Specialist, you'll be responsible for: * Answering inbound member calls and providing top-notch customer care and follow-up * Asking essential questions to understand each member's unique situation * Navigating our computer program to locate each member and identify nearby service providers * Accurately collecting and performing data entry of all required member/provider information * Using professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service * Demonstrating efficient call control with the ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support * Consistently meeting company standards and specified goals as assigned by management on a regular basis * Maintaining confidentiality of account information * Escalating any issues that may arise to management * Adhering to the prescribed policies and procedures as outlined in the Employee Handbook **Requirements** To be successful in this role, you'll need: * A minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and the ability to assist members with grace * Excellent communication skills, including a professional, articulate voice and the ability to listen and communicate effectively * The ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member * A positive attitude and the ability to work well with others * Emotional resilience and the ability to handle upset members in a calm, professional manner * High school diploma or equivalent required **Preferred Qualifications** * Experience working in a fast-paced environment while maintaining a professional attitude * Experience with data entry and computer applications * Experience working with customers in a service-oriented role **Benefits** As a member of our team, you'll enjoy: * A fun and friendly work environment * Inbound calls only - no cold calls, no sales, no collections! * Paid training - no experience required! * Performance-based incentives * Sign-on & Referral Bonuses Available * Flexible work environment with work from home opportunities available * Paid Holidays & Paid Time Off * Benefits including Health, Dental, and Vision plans * $1.00 differential pay as an incentive for working the 3rd shift **Career Growth Opportunities** At arenaflex, we're committed to helping our team members grow and develop their careers. As a Customer Solutions Specialist, you'll have opportunities to advance to leadership roles and take on new challenges. **Work Environment** Our call centers are designed to be comfortable and efficient, with state-of-the-art technology and a fun and friendly atmosphere. You'll have the opportunity to work from home and enjoy a flexible schedule. **How to Apply** If you're passionate about delivering exceptional customer experiences and providing top-notch customer care, we want to hear from you! Apply now to join our team of Customer Solutions Specialists and be a part of arenaflex's mission to revolutionize the way we provide roadside assistance. **Apply Now** Apply Job! Apply for this job