Experienced Full Stack Customer Solutions Specialist – 3rd Shift
**Join careerzynith, a leading roadside assistance company and dispatch technology platform, as we revolutionize the way we provide best-in-class roadside assistance to our members.**
Are you a customer-oriented individual with a passion for helping people? Do you enjoy working in a fast-paced environment with modern technology? Look no further! careerzynith is seeking dedicated and enthusiastic Customer Solutions Specialists (CSSs) to join our team of experts who provide top-notch roadside assistance to our members.
**About careerzynith**
careerzynith is North America's fastest-growing roadside assistance company and dispatch technology platform. With multiple 24x7x365 call centers, including Canada, and headquarters located in downtown Johnson City, TN, we operate with a clear business objective: to provide the best-in-class roadside assistance to all our members. Our cutting-edge technology takes the guesswork out of the job, providing our CSSs with all the tools they need to succeed.
**Job Summary**
As a Customer Solutions Specialist, you will be responsible for taking in-bound calls from members in need of roadside assistance (tire change, jump start, tow) via phone, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow-up. Our CSSs are the face of careerzynith, and we're looking for individuals who can provide exceptional customer service, utilize modern technology to perform basic tasks, and work well in a fast-paced environment.
**Key Responsibilities**
* Answer inbound member calls and provide exceptional customer service
* Ask essential questions to understand each member's unique situation and navigate our computer program to locate each member and identify nearby service providers
* Accurately collect and perform data entry of all required member/provider information
* Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service
* Demonstrate efficient call control with the ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
* Consistently meet company standards and specified goals as assigned by management on a regular basis
* Maintain confidentiality of account information and escalate any issues that may arise to management
* Adhere to the prescribed policies and procedures as outlined in the Employee Handbook
**Essential Qualifications**
* High school diploma or equivalent required
* 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace
* Excellent communication skills – professional, articulate voice; ability to listen and communicate effectively
* Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
* Positive attitude and ability to work well with others
* Emotional resilience and ability to handle upset members in a calm, professional manner
**Preferred Qualifications**
* Experience working in a fast-paced environment with modern technology
* Basic typing skills and ability to work with computer applications
* Ability to work independently and as part of a team
* Strong problem-solving skills and ability to think critically
**Benefits**
* Full-time/Part-time position with flexible work schedules and opportunities to earn work from home days
* Paid training – no experience required!
* Performance-based incentives
* Sign-On & Referral Bonuses Available
* Flexible work environment with work from home opportunities available
* Paid Holidays & Paid Time Off
* Benefits including Health, Dental, and Vision plans
* $1.00 differential pay as an incentive for working the 3rd shift
**Work Environment**
careerzynith is a great place to work, with a fun and friendly work environment. Our team is dedicated to providing exceptional customer service, and we're looking for individuals who share our passion for helping people. As a CSS, you'll have the opportunity to work with a talented team of experts who are committed to excellence.
**Career Growth Opportunities**
careerzynith offers opportunities for career advancement with proven skills. Our CSSs have the opportunity to grow and develop their careers, taking on new challenges and responsibilities as they progress.
**How to Apply**
If you're a customer-oriented individual with a passion for helping people, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
**Remote Work Opportunity**
This is a full-remote position, available from the United States, Tunisia, and Tennessee (USA). We offer flexible work schedules and opportunities to earn work from home days.
**Apply Now**
Don't miss out on this exciting opportunity to join careerzynith as a Customer Solutions Specialist. Apply now and take the first step towards a rewarding career in customer service!
Apply for this job
Are you a customer-oriented individual with a passion for helping people? Do you enjoy working in a fast-paced environment with modern technology? Look no further! careerzynith is seeking dedicated and enthusiastic Customer Solutions Specialists (CSSs) to join our team of experts who provide top-notch roadside assistance to our members.
**About careerzynith**
careerzynith is North America's fastest-growing roadside assistance company and dispatch technology platform. With multiple 24x7x365 call centers, including Canada, and headquarters located in downtown Johnson City, TN, we operate with a clear business objective: to provide the best-in-class roadside assistance to all our members. Our cutting-edge technology takes the guesswork out of the job, providing our CSSs with all the tools they need to succeed.
**Job Summary**
As a Customer Solutions Specialist, you will be responsible for taking in-bound calls from members in need of roadside assistance (tire change, jump start, tow) via phone, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow-up. Our CSSs are the face of careerzynith, and we're looking for individuals who can provide exceptional customer service, utilize modern technology to perform basic tasks, and work well in a fast-paced environment.
**Key Responsibilities**
* Answer inbound member calls and provide exceptional customer service
* Ask essential questions to understand each member's unique situation and navigate our computer program to locate each member and identify nearby service providers
* Accurately collect and perform data entry of all required member/provider information
* Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service
* Demonstrate efficient call control with the ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
* Consistently meet company standards and specified goals as assigned by management on a regular basis
* Maintain confidentiality of account information and escalate any issues that may arise to management
* Adhere to the prescribed policies and procedures as outlined in the Employee Handbook
**Essential Qualifications**
* High school diploma or equivalent required
* 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace
* Excellent communication skills – professional, articulate voice; ability to listen and communicate effectively
* Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
* Positive attitude and ability to work well with others
* Emotional resilience and ability to handle upset members in a calm, professional manner
**Preferred Qualifications**
* Experience working in a fast-paced environment with modern technology
* Basic typing skills and ability to work with computer applications
* Ability to work independently and as part of a team
* Strong problem-solving skills and ability to think critically
**Benefits**
* Full-time/Part-time position with flexible work schedules and opportunities to earn work from home days
* Paid training – no experience required!
* Performance-based incentives
* Sign-On & Referral Bonuses Available
* Flexible work environment with work from home opportunities available
* Paid Holidays & Paid Time Off
* Benefits including Health, Dental, and Vision plans
* $1.00 differential pay as an incentive for working the 3rd shift
**Work Environment**
careerzynith is a great place to work, with a fun and friendly work environment. Our team is dedicated to providing exceptional customer service, and we're looking for individuals who share our passion for helping people. As a CSS, you'll have the opportunity to work with a talented team of experts who are committed to excellence.
**Career Growth Opportunities**
careerzynith offers opportunities for career advancement with proven skills. Our CSSs have the opportunity to grow and develop their careers, taking on new challenges and responsibilities as they progress.
**How to Apply**
If you're a customer-oriented individual with a passion for helping people, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
**Remote Work Opportunity**
This is a full-remote position, available from the United States, Tunisia, and Tennessee (USA). We offer flexible work schedules and opportunities to earn work from home days.
**Apply Now**
Don't miss out on this exciting opportunity to join careerzynith as a Customer Solutions Specialist. Apply now and take the first step towards a rewarding career in customer service!
Apply for this job