**Experienced Full Stack Customer Service/Sales Representative – Retention Specialist**

Are you a customer service and sales professional with a passion for saving lives and making a real impact? Do you thrive in a fast-paced environment where no two calls are ever the same? Look no further than arenaflex, the leading provider of electronic security, interactive home and business automation, and monitoring services in the United States. As an Experienced Full Stack Customer Service/Sales Representative – Retention Specialist, you will play a critical role in retaining customers and driving business growth for arenaflex. **About arenaflex** arenaflex has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. **The Role** In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist who's role is to retain a customer who wants to cancel their arenaflex services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business. **Key Responsibilities** * Utilize customer service and sales experience daily to retain customers and drive business growth * Save the business by re-selling customers on the value of arenaflex and what matters most * Must have sales experience, you will be expected to persuade and upsell customers while reducing customer frustration and displeasure to ultimately saving customers * Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience * Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell * Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern * Retain long-term business for arenaflex through customer service commitments. Provide the right solution to save the Customer * Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution * Consistently improve performance and achieve your goals * Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment * Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies **Essential Qualifications** * 2+ years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance * 2+ years: Call Center Customer Service / Sales Experience * High school diploma, GED, college degree, or some college experience **Preferred Qualifications** * Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service * Ability to interpret contracts and communicate terms and conditions * Perform quick calculations * Active listening * Negotiation Skills **Skills and Competencies** * The ability to work with numerous screens and programs open to help resolve customer issues * Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service * Be able to interpret contracts and communicate terms and conditions * Perform quick calculations * Active listening * Negotiation Skills **Career Growth Opportunities and Learning Benefits** * Paid Training * Full benefits on the 1st of the month after 31 days of employment * Energetic and engaging work environments * Medical, Dental, Vision, 401(k) with employer matching * Paid vacation time * Tuition reimbursement, employee referral bonuses * A culture of coaching, development, and career growth opportunities **Work Environment and Company Culture Highlights at arenaflex** * Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! * arenaflex is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. * arenaflex strives to ensure every employee and applicant feels valued. Visit us at jobs.arenaflex.com/diversity to learn more. **Compensation, Perks, and Benefits** * The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of $0.50 every 30 days until the rate of $21.00 is reached). * We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. **Why Choose arenaflex?** At arenaflex, it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, are united under one noble purpose: we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities. **How to Apply** If you're a motivated and results-driven individual who is passionate about saving lives and making a real impact, we encourage you to apply for this exciting opportunity. Visit our website at jobs.arenaflex.com to learn more about this role and to submit your application. The anticipated end date for application submission is 9/20/2024. The role is scheduled to start 10/28/2024. Apply for this job