**Experienced Full Stack Customer Service/Sales Representative – Retention Specialist**
Join arenaflex, the #1 smart home security provider in the U.S., as we continue to innovate and protect lives. As a Retention Specialist, you will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you.
**About arenaflex**
arenaflex has been in the business of helping save lives since 1874. Our mission is clear: we help save lives for a living. With a commitment to continuous innovation, advanced technology, and strategic partnerships, we deliver products and services that protect life and valuables, whether at home, your business, or on the go. Our culture is built on the values of family, partnership, development, incentives, and fun, making us an inclusive and supportive work environment.
**The Role**
As a Remote Customer Service/Sales Representative, you will be responsible for retaining customers who want to cancel their arenaflex services. You will handle a high volume of incoming calls, proactively identifying opportunities and recommending long-term solutions to keep customers' businesses. Your primary goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term.
**Key Responsibilities**
* Utilize customer service and sales experience daily to retain customers and drive business growth
* Save the business by re-selling customers on the value of arenaflex and what matters most
* Must have sales experience, persuading and upselling customers while reducing frustration and displeasure to ultimately saving customers
* Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience
* Use attention to detail, listen to customer clues, to ask the right questions to uncover issues and/or concerns to save/sell
* Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern
* Retain long-term business for arenaflex through customer service commitments, providing the right solution to save the customer
* Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution
* Consistently improve performance and achieve your goals
* Ability to multitask; use several tools (10+) to help retain customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment
* Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies
**Requirements**
* 2+ years of experience in a sales role, with a focus on selling or saving customers
* 2+ years of Call Center Customer Service/Sales Experience
* High school diploma, GED, college degree, or some college experience
* Attendance adherence is critical to your success; training/onboarding attendance is required for the length of the training program every day for 8 weeks
* Private, undisturbed place to work from home, free from any distractions
* Designated distraction-free place to work from home
* High-speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
* 5G Home Internet and Fixed wireless internet are not accepted providers
* Internet Speeds of at least 25mbps to download and 15mbps to upload
**Training and Development**
* This role has onsite training required at our Wichita, KS office
* During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful
* Your learning journey is focused on product knowledge, selling/saving, competition, and systems training
* Our training program focuses on training that equips you to be the expert within arenaflex to ensure you meet and exceed your sales targets, which increases your bonus potential
* We provide development to advance your career with other internal roles and opportunities for your long-term success
**Why Choose arenaflex?**
At arenaflex, it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, are united under one noble purpose: we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck; you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities.
**Benefits and Compensation**
* Paid Training
* Full benefits on the 1st of the month after 31 days of employment
* Energetic and engaging work environments
* Medical, Dental, Vision, 401(k) with employer matching
* Paid vacation time
* Tuition reimbursement, employee referral bonuses
* A culture of coaching, development, and career growth opportunities
* The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment (you will receive incremental increases of $0.50 every 30 days until the rate of $21.00 is reached)
**Schedule**
* Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
**How to Apply**
If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Apply now and join the arenaflex team as a Remote Customer Service/Sales Representative – Retention Specialist.
What We Offer
Culture is Everything! You are not joining a company – you are joining a family who all share the same goal - Saving Lives.
Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally!
arenaflex - It’s an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun!
Key Responsibilities
Utilize customer service and sales experience daily to retain customers and drive business growth
Save the business by re-selling customers on the value of arenaflex and what matters most
Must have sales experience, persuading and upselling customers while reducing frustration and displeasure to ultimately saving customers
Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience
Use attention to detail, listen to customer clues, to ask the right questions to uncover issues and/or concerns to save/sell
Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern
Retain long-term business for arenaflex through customer service commitments, providing the right solution to save the customer
Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution
Consistently improve performance and achieve your goals
Ability to multitask; use several tools (10+) to help retain customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment
Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies
Requirements
2+ years of experience in a sales role, with a focus on selling or saving customers
2+ years of Call Center Customer Service/Sales Experience
High school diploma, GED, college degree, or some college experience
Attendance adherence is critical to your success; training/onboarding attendance is required for the length of the training program every day for 8 weeks
Private, undisturbed place to work from home, free from any distractions
Designated distraction-free place to work from home
High-speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
5G Home Internet and Fixed wireless internet are not accepted providers
Internet Speeds of at least 25mbps to download and 15mbps to upload
Training and Development
This role has onsite training required at our Wichita, KS office
During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful
Your learning journey is focused on product knowledge, selling/saving, competition, and systems training
Our training program focuses on training that equips you to be the expert within arenaflex to ensure you meet and exceed your sales targets, which increases your bonus potential
We provide development to advance your career with other internal roles and opportunities for your long-term success
Why Choose arenaflex?
At arenaflex, it's more than a job, it's a noble purpose that defines us
We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States
Every employee, from our executive leadership team to our support centers, are united under one noble purpose: we help save lives for a living
We are everyday heroes
You are doing more than earning a paycheck; you're in an important role that makes an impact in the lives of our customers every single day
Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities
Benefits and Compensation
Paid Training
Full benefits on the 1st of the month after 31 days of employment
Energetic and engaging work environments
Medical, Dental, Vision, 401(k) with employer matching
Paid vacation time
Tuition reimbursement, employee referral bonuses
A culture of coaching, development, and career growth opportunities
The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment (you will receive incremental increases of $0.50 every 30 days until the rate of $21.00 is reached)
Schedule
Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
How to Apply
If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Apply now and join the arenaflex team as a Remote Customer Service/Sales Representative – Retention Specialist.
**About arenaflex**
arenaflex has been in the business of helping save lives since 1874. Our mission is clear: we help save lives for a living. With a commitment to continuous innovation, advanced technology, and strategic partnerships, we deliver products and services that protect life and valuables, whether at home, your business, or on the go. Our culture is built on the values of family, partnership, development, incentives, and fun, making us an inclusive and supportive work environment.
**The Role**
As a Remote Customer Service/Sales Representative, you will be responsible for retaining customers who want to cancel their arenaflex services. You will handle a high volume of incoming calls, proactively identifying opportunities and recommending long-term solutions to keep customers' businesses. Your primary goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term.
**Key Responsibilities**
* Utilize customer service and sales experience daily to retain customers and drive business growth
* Save the business by re-selling customers on the value of arenaflex and what matters most
* Must have sales experience, persuading and upselling customers while reducing frustration and displeasure to ultimately saving customers
* Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience
* Use attention to detail, listen to customer clues, to ask the right questions to uncover issues and/or concerns to save/sell
* Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern
* Retain long-term business for arenaflex through customer service commitments, providing the right solution to save the customer
* Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution
* Consistently improve performance and achieve your goals
* Ability to multitask; use several tools (10+) to help retain customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment
* Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies
**Requirements**
* 2+ years of experience in a sales role, with a focus on selling or saving customers
* 2+ years of Call Center Customer Service/Sales Experience
* High school diploma, GED, college degree, or some college experience
* Attendance adherence is critical to your success; training/onboarding attendance is required for the length of the training program every day for 8 weeks
* Private, undisturbed place to work from home, free from any distractions
* Designated distraction-free place to work from home
* High-speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
* 5G Home Internet and Fixed wireless internet are not accepted providers
* Internet Speeds of at least 25mbps to download and 15mbps to upload
**Training and Development**
* This role has onsite training required at our Wichita, KS office
* During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful
* Your learning journey is focused on product knowledge, selling/saving, competition, and systems training
* Our training program focuses on training that equips you to be the expert within arenaflex to ensure you meet and exceed your sales targets, which increases your bonus potential
* We provide development to advance your career with other internal roles and opportunities for your long-term success
**Why Choose arenaflex?**
At arenaflex, it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, are united under one noble purpose: we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck; you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities.
**Benefits and Compensation**
* Paid Training
* Full benefits on the 1st of the month after 31 days of employment
* Energetic and engaging work environments
* Medical, Dental, Vision, 401(k) with employer matching
* Paid vacation time
* Tuition reimbursement, employee referral bonuses
* A culture of coaching, development, and career growth opportunities
* The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment (you will receive incremental increases of $0.50 every 30 days until the rate of $21.00 is reached)
**Schedule**
* Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
**How to Apply**
If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Apply now and join the arenaflex team as a Remote Customer Service/Sales Representative – Retention Specialist.
What We Offer
Culture is Everything! You are not joining a company – you are joining a family who all share the same goal - Saving Lives.
Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally!
arenaflex - It’s an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun!
Key Responsibilities
Utilize customer service and sales experience daily to retain customers and drive business growth
Save the business by re-selling customers on the value of arenaflex and what matters most
Must have sales experience, persuading and upselling customers while reducing frustration and displeasure to ultimately saving customers
Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience
Use attention to detail, listen to customer clues, to ask the right questions to uncover issues and/or concerns to save/sell
Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern
Retain long-term business for arenaflex through customer service commitments, providing the right solution to save the customer
Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution
Consistently improve performance and achieve your goals
Ability to multitask; use several tools (10+) to help retain customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment
Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies
Requirements
2+ years of experience in a sales role, with a focus on selling or saving customers
2+ years of Call Center Customer Service/Sales Experience
High school diploma, GED, college degree, or some college experience
Attendance adherence is critical to your success; training/onboarding attendance is required for the length of the training program every day for 8 weeks
Private, undisturbed place to work from home, free from any distractions
Designated distraction-free place to work from home
High-speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
5G Home Internet and Fixed wireless internet are not accepted providers
Internet Speeds of at least 25mbps to download and 15mbps to upload
Training and Development
This role has onsite training required at our Wichita, KS office
During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful
Your learning journey is focused on product knowledge, selling/saving, competition, and systems training
Our training program focuses on training that equips you to be the expert within arenaflex to ensure you meet and exceed your sales targets, which increases your bonus potential
We provide development to advance your career with other internal roles and opportunities for your long-term success
Why Choose arenaflex?
At arenaflex, it's more than a job, it's a noble purpose that defines us
We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States
Every employee, from our executive leadership team to our support centers, are united under one noble purpose: we help save lives for a living
We are everyday heroes
You are doing more than earning a paycheck; you're in an important role that makes an impact in the lives of our customers every single day
Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities
Benefits and Compensation
Paid Training
Full benefits on the 1st of the month after 31 days of employment
Energetic and engaging work environments
Medical, Dental, Vision, 401(k) with employer matching
Paid vacation time
Tuition reimbursement, employee referral bonuses
A culture of coaching, development, and career growth opportunities
The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment (you will receive incremental increases of $0.50 every 30 days until the rate of $21.00 is reached)
Schedule
Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
How to Apply
If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Apply now and join the arenaflex team as a Remote Customer Service/Sales Representative – Retention Specialist.