Experienced Full Stack Customer Service Specialist – Remote Operations Support
At careerzynith, we're dedicated to revolutionizing the way home service businesses operate. As a leading provider of remote fractional Customer Service Representatives (CSRs), we're committed to delivering exceptional support to our clients and their employees. We're now seeking an experienced and motivated Customer Service Specialist to join our team and help us achieve our mission.
**About careerzynith**
careerzynith is a dynamic and growing company that's passionate about making a difference in the lives of people in the trades. We believe in serving our clients with genuine care, helping them succeed in their businesses. Our team is dedicated to providing top-notch support, and we're excited to have you join us on this journey.
**Who We're Looking For**
We're seeking a career-driven individual who's motivated by professional development and thrives in a fast-paced environment. As a Customer Service Specialist, you'll be responsible for providing exceptional customer service, managing day-to-day scheduling operations, and supporting the growth of our company. If you have a growth mindset, excellent listening and communication skills, and experience in scheduling or dispatching, we'd love to hear from you.
**Responsibilities**
As a Customer Service Specialist at careerzynith, you'll be responsible for:
* Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
* Coordinating and scheduling technicians for service calls, installations, and repairs
* Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
* Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
* Organizing documents, invoices, and client records
* Processing customer payments and following up on overdue accounts
* Assisting in the setup and implementation of ServiceTitan or similar dispatching software
* Contributing to additional tasks to support the company's growth
**Minimum Qualifications**
To be successful in this role, you'll need:
* Experience in scheduling or dispatching
* Experience in the plumbing, HVAC, or electrical services industry is a plus
* Proficiency in Google Suite and Slack
* Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) is a plus
* Excellent time management, multitasking, and problem-solving skills
* Strong attention to detail and communication skills
* Familiarity with industry terminology, processes, and materials is a plus
* Must pass a background check
**Technical Requirements**
To perform this role, you'll need:
* A desktop or laptop with a webcam and speakers
* A second monitor
* A Windows or Mac-based operation system
* 8GB RAM or more
* Supportable internet speeds and a router easily accessible from your workspace
**Position Details**
This is a remote, full-time position with a Monday-to-Friday schedule from 8am to 5pm EST. You'll have the flexibility to work from anywhere, as long as you have a stable internet connection and a quiet workspace.
**What We Offer**
As a Customer Service Specialist at careerzynith, you'll enjoy:
* A competitive salary
* Opportunities for professional growth and development
* A dynamic and supportive team environment
* Flexible work arrangements
* A comprehensive benefits package, including health insurance, retirement plans, and paid time off
**How to Apply**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we'd love to hear from you. Please submit your application today, and let's start this exciting journey together!
**Don't Hesitate, Apply!**
We value a great attitude and a willingness to learn above all. Don't worry if you don't meet every single requirement – we're looking for someone who's eager to grow and develop with our company. Submit your application today, and let's take the first step towards a successful partnership!
Apply To This Job
Apply for this job
**About careerzynith**
careerzynith is a dynamic and growing company that's passionate about making a difference in the lives of people in the trades. We believe in serving our clients with genuine care, helping them succeed in their businesses. Our team is dedicated to providing top-notch support, and we're excited to have you join us on this journey.
**Who We're Looking For**
We're seeking a career-driven individual who's motivated by professional development and thrives in a fast-paced environment. As a Customer Service Specialist, you'll be responsible for providing exceptional customer service, managing day-to-day scheduling operations, and supporting the growth of our company. If you have a growth mindset, excellent listening and communication skills, and experience in scheduling or dispatching, we'd love to hear from you.
**Responsibilities**
As a Customer Service Specialist at careerzynith, you'll be responsible for:
* Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
* Coordinating and scheduling technicians for service calls, installations, and repairs
* Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
* Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
* Organizing documents, invoices, and client records
* Processing customer payments and following up on overdue accounts
* Assisting in the setup and implementation of ServiceTitan or similar dispatching software
* Contributing to additional tasks to support the company's growth
**Minimum Qualifications**
To be successful in this role, you'll need:
* Experience in scheduling or dispatching
* Experience in the plumbing, HVAC, or electrical services industry is a plus
* Proficiency in Google Suite and Slack
* Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) is a plus
* Excellent time management, multitasking, and problem-solving skills
* Strong attention to detail and communication skills
* Familiarity with industry terminology, processes, and materials is a plus
* Must pass a background check
**Technical Requirements**
To perform this role, you'll need:
* A desktop or laptop with a webcam and speakers
* A second monitor
* A Windows or Mac-based operation system
* 8GB RAM or more
* Supportable internet speeds and a router easily accessible from your workspace
**Position Details**
This is a remote, full-time position with a Monday-to-Friday schedule from 8am to 5pm EST. You'll have the flexibility to work from anywhere, as long as you have a stable internet connection and a quiet workspace.
**What We Offer**
As a Customer Service Specialist at careerzynith, you'll enjoy:
* A competitive salary
* Opportunities for professional growth and development
* A dynamic and supportive team environment
* Flexible work arrangements
* A comprehensive benefits package, including health insurance, retirement plans, and paid time off
**How to Apply**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we'd love to hear from you. Please submit your application today, and let's start this exciting journey together!
**Don't Hesitate, Apply!**
We value a great attitude and a willingness to learn above all. Don't worry if you don't meet every single requirement – we're looking for someone who's eager to grow and develop with our company. Submit your application today, and let's take the first step towards a successful partnership!
Apply To This Job
Apply for this job