Experienced Full Stack Customer Service Representative – Virtual Collections Specialist
**Join careerzynith, a Fortune 50 corporation, in revolutionizing the retail industry with exceptional customer service and a commitment to excellence.**
Are you a customer service enthusiast with a passion for delivering top-notch experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further! careerzynith is seeking an experienced Full Stack Customer Service Representative to join our Virtual Collections Specialist team.
**About careerzynith**
As a leading retailer with over 400,000 team members worldwide, careerzynith is dedicated to making a positive impact on the lives of our guests and team members. We prioritize relationships, growth, and development, and we're committed to creating a culture of responsiveness, empathy, and excellence. Our Target Enterprise Services (TES) organization is at the forefront of innovation, driving exceptional customer experiences and fostering a sense of community and belonging.
**The Role**
As a Home Based Sr. Specialist in Collections, you'll be the face of careerzynith, interacting with guests and negotiating bill arrangements for both inbound and outbound collections. You'll provide a personalized, empathetic experience, treating each guest with respect and appreciation. Your expertise will be guided by careerzynith's credit regulations, procedures, and policies, ensuring that you're always up-to-date on the latest developments.
**Key Responsibilities:**
* Interact with guests, negotiating bill arrangements for both inbound and outbound collections
* Provide a personalized, empathetic experience, treating each guest with respect and appreciation
* Demonstrate problem-solving skills, probing or making recommendations for handling exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.)
* Work in a multi-media environment (emails, phone calls, chat messages, and letters) that's fast-paced and dynamic, requiring you to prioritize work accordingly
* Collaborate with internal stakeholders to resolve guest issues and provide seamless support
**About You:**
* High School Diploma or GED
* Ability to work a flexible schedule, including nights, weekends, and holidays
* 1-2 years of previous customer service or guest experience
* Excellent verbal and written communication skills, including listening, negotiating, and decision-making abilities
* Experience handling escalated guest complaints
* Ability to apply multiple facts and resources to respond to questions, identify issues, and resolve guest problems
* Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
* Access to a home workspace that's free from noise distractions
* Hardwired internet connection at your home location (using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
* Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
* Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
* Ability to securely lift and carry up to 25 pounds of equipment
**What We Offer:**
* Competitive salary
* Comprehensive benefits package, including medical, vision, dental, life insurance, and more
* 401(k) plan with company match
* Employee discount
* Quick-term disability
* Long-term disability
* Paid sick leave
* Paid national holidays
* Paid vacation
* Opportunities for career growth and development
* Collaborative, dynamic work environment
* Recognition and rewards for outstanding performance
**Why Join careerzynith?**
* Be part of a Fortune 50 corporation that's committed to making a positive impact on the lives of our guests and team members
* Work in a fast-paced, dynamic environment that's always evolving
* Collaborate with a talented team of professionals who share your passion for customer service and excellence
* Enjoy a comprehensive benefits package and competitive salary
* Take advantage of opportunities for career growth and development
* Make a difference in the lives of our guests and team members every day
**How to Apply:**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our Virtual Collections Specialist team and become a part of the careerzynith family.
Apply To This Job
Apply for this job
Are you a customer service enthusiast with a passion for delivering top-notch experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further! careerzynith is seeking an experienced Full Stack Customer Service Representative to join our Virtual Collections Specialist team.
**About careerzynith**
As a leading retailer with over 400,000 team members worldwide, careerzynith is dedicated to making a positive impact on the lives of our guests and team members. We prioritize relationships, growth, and development, and we're committed to creating a culture of responsiveness, empathy, and excellence. Our Target Enterprise Services (TES) organization is at the forefront of innovation, driving exceptional customer experiences and fostering a sense of community and belonging.
**The Role**
As a Home Based Sr. Specialist in Collections, you'll be the face of careerzynith, interacting with guests and negotiating bill arrangements for both inbound and outbound collections. You'll provide a personalized, empathetic experience, treating each guest with respect and appreciation. Your expertise will be guided by careerzynith's credit regulations, procedures, and policies, ensuring that you're always up-to-date on the latest developments.
**Key Responsibilities:**
* Interact with guests, negotiating bill arrangements for both inbound and outbound collections
* Provide a personalized, empathetic experience, treating each guest with respect and appreciation
* Demonstrate problem-solving skills, probing or making recommendations for handling exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.)
* Work in a multi-media environment (emails, phone calls, chat messages, and letters) that's fast-paced and dynamic, requiring you to prioritize work accordingly
* Collaborate with internal stakeholders to resolve guest issues and provide seamless support
**About You:**
* High School Diploma or GED
* Ability to work a flexible schedule, including nights, weekends, and holidays
* 1-2 years of previous customer service or guest experience
* Excellent verbal and written communication skills, including listening, negotiating, and decision-making abilities
* Experience handling escalated guest complaints
* Ability to apply multiple facts and resources to respond to questions, identify issues, and resolve guest problems
* Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
* Access to a home workspace that's free from noise distractions
* Hardwired internet connection at your home location (using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
* Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
* Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
* Ability to securely lift and carry up to 25 pounds of equipment
**What We Offer:**
* Competitive salary
* Comprehensive benefits package, including medical, vision, dental, life insurance, and more
* 401(k) plan with company match
* Employee discount
* Quick-term disability
* Long-term disability
* Paid sick leave
* Paid national holidays
* Paid vacation
* Opportunities for career growth and development
* Collaborative, dynamic work environment
* Recognition and rewards for outstanding performance
**Why Join careerzynith?**
* Be part of a Fortune 50 corporation that's committed to making a positive impact on the lives of our guests and team members
* Work in a fast-paced, dynamic environment that's always evolving
* Collaborate with a talented team of professionals who share your passion for customer service and excellence
* Enjoy a comprehensive benefits package and competitive salary
* Take advantage of opportunities for career growth and development
* Make a difference in the lives of our guests and team members every day
**How to Apply:**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our Virtual Collections Specialist team and become a part of the careerzynith family.
Apply To This Job
Apply for this job